This thread has amazed me.
Firstly, the background to my first ever complaint!
I had a problem with Cathay but I hadn't paid for 1st class nor was I upgraded. I paid for Business Class from Glasgow [Scotland] to Sydney so that I could sleep. This was about 5x the economy fare. I also had a stop over in Hong Kong for three nights as it was such a long journey and I am no longer a youngster.
Well! The air-conditioning above my seat was broken. Ice-cold air came pouring in and the crew, who were delightful,tried to remedy the situation by first of all banging on it and when that didn't work by celotaping a piece of cardboard over it. Bliss--------for a few seconds and then the cardboard came crashing down on my face, leaving a mark which didn't disappear for a few days. I asked to be moved to coach but it was full. I arrived in HK exhausted as I didn't close my eyes once and with a streaming nose which develped into a full blown cold and I wasn't able to leave my hotel until I left for Australia. I had packed away my warm outdoor clothes and even coming from a cold climate I had never exerienced such cold. The gentleman sitting next to me in the aisle seat went off and slept on the floor for a little while.
I was to have delivered a lecture in the University the following day but was unable to do so!
I did send a letter of compaint and phoned twice and after my 3rd phone call I was eventually compensated. They sent me a little food hamper which I donated to a local hospice. I would have choked on the contents as I felt quite insulted.
I shall be travellng to Australia later in the year but guess which airline will not get my custom.
That's my tale.