Originally Posted by Guy Betsy
4 hour connection where? Who was your originating carrier? Who is your delivery carrier?
Basically the delivery carrier is responsible for getting the bag to you, irrespective of who first flew you. So if you first flew CX and connecting to BA to CDG, BA is responsible for getting the bag to you. All complaints are to be directed to them.
By the time they found your bag.. it has to be loaded to Paris and then when it gets there, there will be extra security checks on your bag. Then they will gather the rest of the lost luggage found that day, and then they will deliver it to you. It doesn't mean that once your bag gets to Paris that they will send it out to you specially.
At least they found your bag. I had a connection at LAX from SAN on AA to AA to LHR with a four connection as well.. and AA lost the bag.. and they said that they have 'no idea' where it is. And yes it took them over 10 hours to deliver it. AA didn't give any compensation. Did BA?
Ive had BA mess up my bags also. Overnighted at LHR as no onward connection to NY by the time we landed. If you are down for less than 24 hrs BA no need to claim and drag your bags to your Hotel, as BA will hold them. Well thats exactly what they did.
I was in 1st on that Flight along with FM Jack straw and his Security detail. anyway I was met by the BA JFK Mgr when I left the a/c who promised that it would be sent to me via a Special Express Delievery Service. What that meant was their reg Service was to pick up my bag and All the others and then put mine into a Van and sent straight to me. It didnt happen as the Service put it onto their Reg Van.
Although it was the Flight that left LHR after mine did, I didnt get the Bag till the next day. Part was clearing Customs and that teh Delivery Service messed up.
But there is supposingly a different handling system for 1st Class People, maybe Biz also.