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Originally Posted by Non Compos Mentis
(Post 37427101)
Gate agent at HKG refused to change FFP for current flight. Cited recent change in policy. I didn’t push further as I had to board.
Originally Posted by Layman
(Post 37426755)
Effective from today Cathay has officially changed their policy. Lounge access for member is only available for those who register the membership in the boarding pass.
After check-in Cathay will not entertain any request to remove the membership. Another ugly change. |
I wonder if CX allows keeping blank on FQTV and input the FFP in FQTS.
I know their system allows, but if the CS or anyone at check in can handle or not |
I was wondering, provided I have no check-in luggage. What happens if I cancel my entire check-in after entering the lounge on AA Fpp ticket, and then re-do the check-in with a CX Fpp. (Provided it’s still T-90)
This measure is such a big middle finger, I’ve been switching from AA to CX since Jan and have already gone through 300(Green to SL)+600(SL to GL)+600(half way to diamond) = 1500SP. So in the recent months I’ve been told that 1.I just ‘wasted’ 900 sp as soon you will be able to qualify directly for DM. 2. I lose my lounge access… At this point half of the inner me thinks that I’m entitled to access the F lounges… and will desperately try to hack the system… |
Originally Posted by percysmith
(Post 37427124)
Seems combined with this - some Ayatollah in AHQ is on a Jihad https://www.flyertalk.com/forum/cath...l#post37426755
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In the past changing FFP via online chat is possible, this morning contacted three online operators and they refused to change the FFP via online chat, just ask you to change via manage my booking or in the airport.
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reading more and more of the resentment on this topic, I fall into the camp I support CX cramping down on this. There are always 2 sides to stories and i'm sure there are valid complaints by pax who want 1 FFP over another, but those needs are skewed to the "gaming" the system type, whether it be retrospective claim or using all Emerald benefit but put to Asiamiles for Wifi/miles accural etc.
I don't compliment CX much, but this after reading about for so long, can agree is a good change, whether it reduce scams or not. |
Originally Posted by fakecd
(Post 37430289)
There are always 2 sides to stories and i'm sure there are valid complaints by pax who want 1 FFP over another, but those needs are skewed to the "gaming" the system type, whether it be retrospective claim or using all Emerald benefit but put to Asiamiles for Wifi/miles accural etc.
https://www.flyertalk.com/forum/cath...l#post37429487
Originally Posted by percysmith
(Post 37429487)
I’ve read some theories this step does have something to do with those AA fraudulent matches
If a holder of those fraudulent matches enter the lounge, then change their FFP (to, say, Atmos), CX has no way to charge AA for the former but will have to pay AS for the latter https://www.facebook.com/share/p/1Fi...ibextid=wwXIfr That is only if status carrier pays for lounge access https://onemileatatime.com/insights/...ess-economics/ . If it is operating carrier (as D3consulting claims in https://www.facebook.com/share/1Buu1...ibextid=wwXIfr , then CX pays either way (I myself thinks operating carrier paying for status-based access is unlikely - it will encourage carriers to status match in other members’ home markets akin to BA’s North American match, or this match if indeed the majority of matched members are from East Asia). https://cimg2.ibsrv.net/gimg/www.fly...a85a501e8.jpeg |
Originally Posted by fakecd
(Post 37430289)
reading more and more of the resentment on this topic, I fall into the camp I support CX cramping down on this. There are always 2 sides to stories and i'm sure there are valid complaints by pax who want 1 FFP over another, but those needs are skewed to the "gaming" the system type, whether it be retrospective claim or using all Emerald benefit but put to Asiamiles for Wifi/miles accural etc.
I don't compliment CX much, but this after reading about for so long, can agree is a good change, whether it reduce scams or not. |
Originally Posted by yorkboy24
(Post 37430762)
I would be OK with this policy IF they allowed all status points to be counted from the date of announcement of the new programme until 31st December into 2026 as a one-off thing during transition, otherwise, some of us won’t get a full 12 months in the next membership year as the earned tier level.
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Originally Posted by percysmith
(Post 37430513)
1. Current booking has AM entered 2. Get TA to change FFP to RJ 3. Get free OWR seat selection 4. Don't do online checkin (not sure if it matters) 5. Airport check-in, remove FFP Alternatively - what would happen if TA change my FFP back to AM after step 3? Will the seat selection stay? Guess I'm in bit of a minority as most gaming sytem tend to want to use OWS/OWE to enter lounge first before changing FFP. |
Originally Posted by JordanWalker
(Post 37430878)
Reading this, I should still be ok? I'm not accessing any lounges.
1. Current booking has AM entered 2. Get TA to change FFP to RJ 3. Get free OWR seat selection 4. Don't do online checkin (not sure if it matters) 5. Airport check-in, remove FFP Alternatively - what would happen if TA change my FFP back to AM after step 3? Will the seat selection stay? Guess I'm in bit of a minority as most gaming sytem tend to want to use OWS/OWE to enter lounge first before changing FFP. |
Originally Posted by yorkboy24
(Post 37430762)
I would be OK with this policy IF they allowed all status points to be counted from the date of announcement of the new programme until 31st December into 2026 as a one-off thing during transition, otherwise, some of us won’t get a full 12 months in the next membership year at the earned tier level.
Originally Posted by CX860
(Post 37430789)
+1. Agreed they should tighten this up but they have completely botched the transition for a unilateral change.
But, it sounds like there are way more who are basically just getting CX's natural response to all unintended loopholes that are getting heavily exploited. Obviously, it was never the spirit or intention of the rules to earn it under one program and enjoy the benefits while ccruing elsewhere. I wouldn't be surprised if something to do with the backend economics , that we're at a breaking point. It sounds like the system was getting very badly abused. In another thread, poster G-CIVC highlights something I didn't even think about, another abuse/hacking case: Diamonds on holiday abusing the system, basically getting lounge benefits and the like while on "holiday" from the program! Remarkable. Obviously not the holiday spirit folks! Ive gotta laugh. And i can't begrudge anyone for trying and continuing something like this when it works. Ultimately customers are just behaving rationally. But the opprobrium here at getting essentially an obviously unintended hack/loophole closed, is amusing. To the argument "I'm switching to CX, that's why", why not status match? CX hands out SL and even GO status matches including from OW peers like candy. It's not standardized but I've seen this far too many times to keep track of. And while It's not easy, you can even get DM matched if they determine you're valuable enough. The best way to switch is just to get CX to give you SL and GO! Don't even have to hassle with the games. Otherwise, if there is some type of taking advantage going on, just chalk it up to a good run and now the game is over for the time being. That's the inevitable result always when people drive mack trucks through well intended but imperfect award program systems. To those who have odd period ends and travel schedules, that sucks. You're collateral damage I think. But I still think CX will be flexible towards you if they can sort out you're not playing the double dip game and are actually just unlucky with timing. Just my two cents. |
Originally Posted by percysmith
(Post 37430513)
This is being discussed over two threads (not support merge, but there are overlapping topics)
https://cimg2.ibsrv.net/gimg/www.fly...a85a501e8.jpeg |
Originally Posted by QRC3288
(Post 37430900)
It sounds like the two of you are in a small but real cohort that genuinely gets screwed. My bet is if you're persistent in your queries with CX (and be prepared to be persistent and long, sometimes even the easiest things can get stuck in their bureaucracy), you will succeed.
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My FFP number is on my booking, I want to remove it. I tied on the web site but it will not low me to SAVE after I remove it and is blank. Before I call CX, is there anything I should be careful with? Will I still be able to check online without any FFP number? I am aware I will not be entitled to status benefits however I will have the class benefits of the cabin class (in this case F and C segments)
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