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Cambo Jan 23, 2025 2:37 am


Originally Posted by nomadabroad (Post 36834158)
The new Vantage Nova seats from Thompson seems to offer a middle ground solution in between having doors vs. maintaining knee space etc. Perhaps CX should have gone with that one instead.

https://www.thompsonaero.com/seating.../vantage-nova/

That does look like a herringbone seat to me. Ugggh.

Not sure what "a door" has to do with sufficient knee space .....

jonson10 Jan 23, 2025 3:30 am

Seems after B-KQH, there are none 77Ws under conversion to 77J in XMN…
which means that the forth 77J wouldn’t be joining in next few months..

Did CX mention the schedule of one 77J conversion per month?

Cambo Jan 23, 2025 3:36 am


Originally Posted by jonson10 (Post 36838217)
Seems after B-KQH, there are none 77Ws under conversion to 77J in XMN…
which means that the forth 77J wouldn’t be joining in next few months..

Did CX mention the schedule of one 77J conversion per month?

Given the amount of tech issues reported here, CX probably wants to get these solved first, before rolling out at a large scale = Save a lot of money (and customer frustration).

jonson10 Jan 23, 2025 3:44 am


Originally Posted by Cambo (Post 36838229)
Given the amount of tech issues reported here, CX probably wants to get these solved first, before rolling out at a large scale = Save a lot of money (and customer frustration).

To be honest, I can’t really understand why CX got so many issues with the 77J… the product is not that ‘New’, BA/JX have been using for quite a while already….

US HK UK flyer Jan 23, 2025 8:09 am


Originally Posted by rhysflies (Post 36838119)
Again, it sounds like you don't actually understand how these seats are designed. Elements, which is what Aria is based on, is about the third or fourth design iteration of Collins' super popular Diamond / Super Diamond seat. It's probably one of the most popular seats out there and has been used from everyone from Qatar Airways, BA, Etihad, Starlux and more. Cirrus (which is CX's current business class) is probably the only other seat that has sold in similar volumes.

For business class, footwells are fundamentally an area of compromise because of the way seats are being tessellated. If you want a full width, uninterrupted seat then pay for first class. In business class, airlines are trying to layer passengers so that one person's feet are under your side console table. This allows them to sell the seats at a lower cost than first class and offer the sort of mass affluent business class seats we have to day. Yes, it's a compromise but it's not as if seat manufacturers and airlines aren't aware of this or trying to innovate in this space.

Oh and by the way - even Qsuite, which many people consider the world's best business class, has a surprisingly tight footwell.

It's not like the process itself requires the production of an inferior seat. All you've told us is the inferior seat is a product of industry-wide trends and profit maximization, which isn't exactly endearing to customers.

We have a current seat customers like, and a new one they like less. Sure, the new one may be comparable to other airlines - but that's a problem when you're trying to outcompete them. It's an especially bad problem when it means the narrative about your airline is the seat got worse (whereas that's not the case for others) and especially bad when your airline is trying to rebuild its stature in the industry and is trying to overcome other problems like unloved food and green crew.

What we're going to see is customers who can pay for J choose to go to airlines with the same seat but better food/crew/schedules etc. or at least be indifferent about preferring CX. Saying "this is how things are now, get used to it or pay more" is not going to help with that. Maybe the strategic priority right now should not have been stuffing as many people as possible in J, especially since the airline is profitable with the current configuration.

CX860 Jan 23, 2025 8:22 am


Originally Posted by rhysflies (Post 36838119)
Again, it sounds like you don't actually understand how these seats are designed. Elements, which is what Aria is based on, is about the third or fourth design iteration of Collins' super popular Diamond / Super Diamond seat. It's probably one of the most popular seats out there and has been used from everyone from Qatar Airways, BA, Etihad, Starlux and more. Cirrus (which is CX's current business class) is probably the only other seat that has sold in similar volumes.

McDonald's is also popular, that doesn't mean its good. Everyone else is doing it is one of the dumbest justifications for doing something especially if you are trying to be "one of the world’s greatest service brands".


Originally Posted by rhysflies (Post 36838119)
For business class, footwells are fundamentally an area of compromise because of the way seats are being tessellated. If you want a full width, uninterrupted seat then pay for first class. In business class, airlines are trying to layer passengers so that one person's feet are under your side console table. This allows them to sell the seats at a lower cost than first class and offer the sort of mass affluent business class seats we have to day. Yes, it's a compromise but it's not as if seat manufacturers and airlines aren't aware of this or trying to innovate in this space.

Thanks Sherlock but a) most flights don't have F anymore and b) as has been pointed out, they actually had a seat that had fine foot space and moved to one that has bad foot space so no they don't seem to be very aware or properly "innovating" here.

CX860 Jan 23, 2025 8:29 am


Originally Posted by US HK UK flyer (Post 36838740)
It's not like the process itself requires the production of an inferior seat. All you've told us is the inferior seat is a product of industry-wide trends and profit maximization, which isn't exactly endearing to customers.

We have a current seat customers like, and a new one they like less. Sure, the new one may be comparable to other airlines - but that's a problem when you're trying to outcompete them. It's an especially bad problem when it means the narrative about your airline is the seat got worse (whereas that's not the case for others) and especially bad when your airline is trying to rebuild its stature in the industry and is trying to overcome other problems like unloved food and green crew.

What we're going to see is customers who can pay for J choose to go to airlines with the same seat but better food/crew/schedules etc. or at least be indifferent about preferring CX. Saying "this is how things are now, get used to it or pay more" is not going to help with that. Maybe the strategic priority right now should not have been stuffing as many people as possible in J, especially since the airline is profitable with the current configuration.

Or they should have left well enough alone.

rhysflies Jan 23, 2025 8:48 am


Originally Posted by US HK UK flyer (Post 36838740)
It's not like the process itself requires the production of an inferior seat. All you've told us is the inferior seat is a product of industry-wide trends and profit maximization, which isn't exactly endearing to customers.

Look, I'm not saying it's perfect, no J seat is, and I'm looking forward to trying it tonight. But the cabins on the 777 were getting really quite tired and needed an upgrade. I'm happy with tradeoff: the upgraded tech, better privacy, more adjustable seat/tray table/etc. And I can see why they didn't go with Safran's Cirrus NG, which had massive quality control issues when Virgin put it on its A350s back in 2019.

Will report back on how restrictive the footwell is but I don't see it being an issue since I can sleep fine in BA Club Suite and various other Elevation/Elements variants and most other seats also have footwells of some sort (and I don't exactly have small feet!)

The bigger issue, and the one I raised with Vivian, is that I've noticed the padding on BA's Club Suite deteriorate quite quickly. Speaking to Vivian, she suggested that the foams/materials used in this are up to the airline and can be specced to different levels, and BA is not exactly renowned for investing in non-essential maintenance...

majorpuppy Jan 24, 2025 3:18 am

It looks like the new product would operate daily in CX 255/250 starting from next week. The 3rd aircraft came out surprisingly very fast.

henryc41 Jan 25, 2025 10:42 am


Originally Posted by majorpuppy (Post 36840891)
It looks like the new product would operate daily in CX 255/250 starting from next week. The 3rd aircraft came out surprisingly very fast.

It is indeed the second aircraft. It went to Xiamen on 18/10.

drivingflyingwalking Jan 25, 2025 11:31 am

I understand that it is not daily as they only have two aircraft and is 4 services a week on the 250/255 rotation.

djsflynn Jan 25, 2025 7:04 pm


Originally Posted by drivingflyingwalking (Post 36844110)
I understand that it is not daily as they only have two aircraft and is 4 services a week on the 250/255 rotation.

Yep.

CarefreeBA Jan 25, 2025 7:48 pm


Originally Posted by drivingflyingwalking (Post 36844110)
I understand that it is not daily as they only have two aircraft and is 4 services a week on the 250/255 rotation.


Originally Posted by djsflynn (Post 36844825)
Yep.

The third aircraft arrived at the weekend (B-KQH). Effective now, it'll be daily CX255/250 and then CX739/734 will get it from 01Feb25.

As for thereafter... well any guesses on what the next long haul route is? Timeframe conditional on planes arriving as planned of course.

djsflynn Jan 25, 2025 10:23 pm


Originally Posted by CarefreeBA (Post 36844874)
As for thereafter... well any guesses on what the next long haul route is? Timeframe conditional on planes arriving as planned of course.

I'm going to call short odds on Sydney (I'm biased, of course).

Arbeysix Jan 26, 2025 5:19 am

[/QUOTE] The bigger issue, and the one I raised with Vivian, is that I've noticed the padding on BA's Club Suite deteriorate quite quickly. Speaking to Vivian, she suggested that the foams/materials used in this are up to the airline and can be specced to different levels, and BA is not exactly renowned for investing in non-essential maintenance...[/QUOTE]

This is such an important and often overlooked point amid all the other distractions and one that will be immediately apparent to anyone who has ever refurbished old furniture. Foam ain't foam and J seats seem to vary significantly on this front. I've just stepped off a Q Suites flight after having done 12 months or so mostly on CX. The Q Suites padding/foam is noticeably superior to CX Cirrus I believe and goes a long way to explaining why I seem to sleep well on QR LH flights!


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