CX Post-Covid
#46




Join Date: Aug 2015
Location: Hong Kong
Programs: Cathay Lifetime Diamond
Posts: 788
post covid, this slippery slope CX is on is purely on management.
like leosantos said, mong kok shop girls are being recruited and you can see the results inflight (maybe not in the passengers eye, but definitely in their colleagues eyes). even their training department is worried about the quality that is coming in. this trainer also said that their English standards were below average that he could not pass them. imagine being served by an ex-KFC manager - "What you like?" (as reported by colleagues. now, you can even find an ex bus driver in the team. the standard has fallen quite considerably.
the same goes for the pilots. just about anyone can get into their cadet pilot scheme now. a senior pilot said some time back that he knows of over 60 senior pilots are leaving. most are off to greener pastures (we all know where that is). one ex FO mentioned smugly, "Apartment?!?! it's a villa!"
like leosantos said, mong kok shop girls are being recruited and you can see the results inflight (maybe not in the passengers eye, but definitely in their colleagues eyes). even their training department is worried about the quality that is coming in. this trainer also said that their English standards were below average that he could not pass them. imagine being served by an ex-KFC manager - "What you like?" (as reported by colleagues. now, you can even find an ex bus driver in the team. the standard has fallen quite considerably.
the same goes for the pilots. just about anyone can get into their cadet pilot scheme now. a senior pilot said some time back that he knows of over 60 senior pilots are leaving. most are off to greener pastures (we all know where that is). one ex FO mentioned smugly, "Apartment?!?! it's a villa!"
Who I am wondering are flying the aircraft ?
I have a question for the poster re his unsubstantiated comments re the quality of staff. Where previously did the airline recruit staff in HK ?
Further he omits to mention the new CC crew base established in London and the many previously employed cabin crew returning to the airline plus new Philippine and Thai and Malaysian crew. The airline was last month also advertising for Japanese speaking crew. These are facts not the gossip and hearsay. presented above.
As reported by the SCMP earlier this month 'New cabin crew hires at Cathay Pacific Airwayscan earn as much as HK$20,000 (US$2,550) per month following an increase in pay, as part of (new) initiatives by Hong Kongs flag carrier.
Apparently in HK that the airline now has 500 more trained CC than at the start of the year
It is true of course that most large airlines are presently struggling to recruit enough staff, crew and pilots. - with several including a large Australian operator having to cancel routes due to lack of pilots.
As we all know it has been particularly difficult for Cathay as they and Hong Kong were effectively closed for 2 years.
They are however managing month by month expanding the routes toward 2019 levels and crewing the aircraft.
#48



Join Date: Apr 2023
Location: Hong Kong
Posts: 668
I can't comment on CX post-Covid except to say that I'm just back from a Covid-delayed honeymoon in the UK/Europe and we flew EK in F for only a little more than CX wanted for J to LHR. EK F varied between (as good as CX F used to be plus a shower) on the A380, to (out of this world good) on the "game changer" 777.
And I learn from others that almost all CX cabin crew are still wearing masks! That for me is a show-stopper immediately in a premium cabin.
So as someone who has I guess about 1.5MM on CX and was Diamond for many years pre-Covid, I don't think I'll be back any time soon.
And I learn from others that almost all CX cabin crew are still wearing masks! That for me is a show-stopper immediately in a premium cabin.
So as someone who has I guess about 1.5MM on CX and was Diamond for many years pre-Covid, I don't think I'll be back any time soon.
Last edited by PaulC852; Jul 18, 2023 at 4:01 am
#49

Join Date: Jul 2023
Location: New Zealand
Programs: CX Gold
Posts: 408
I can't comment on CX post-Covid except to say that I'm just back from a Covid-delayed honeymoon in the UK/Europe and we flew EK in F for only a little more than CX wanted for J to LHR. EKF F varied between (as good as CX F used to be plus a shower) on the A380, to (out of this world good) on the "game changer" 777.
And I learn from others that almost all CX cabin crew are still wearing masks! That for me is a show-stopper immediately in a premium cabin.
So as someone who has I guess about 1.5MM on CX and was Diamond for many years pre-Covid, I don't think I'll be back any time soon.
And I learn from others that almost all CX cabin crew are still wearing masks! That for me is a show-stopper immediately in a premium cabin.
So as someone who has I guess about 1.5MM on CX and was Diamond for many years pre-Covid, I don't think I'll be back any time soon.
Ek, QR, SQ are miles ahead of CX and people have moved on. It is a shame cause HK is such a cool city.
CX staff dont care about customers anymore.
StIll wearing masks like all your customers are carriers of disease?
Why did you become an FA if you are too scared of other humans?!!
it's only a matter of time when the lost Pilot talent results in an incident as well.
Also covid affected other countries and airlines as well.
They just did not have the stupidity to get rid of their best staff and thus could recover faster.
#50
Ambassador, Hong Kong and Macau




Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,108
You've got the wrong end of the stick. Service providers here still wear masks as part of service (not getting customers sick) (less consistently when on the ground). Customers are no longer expected to reciprocate.
#51


Join Date: Jan 2011
Posts: 2,657
Don't think he had anything to do with the terrible Cathay rebranding as a lifestyle brand idea either.
#52



Join Date: Apr 2023
Location: Hong Kong
Posts: 668
And something completely alien to the rest of the world (or at least the non-asian world). On my return to HK (on EK, no masks) I saw more people wearing masks in the first 10 minutes than I had seen in the previous 30 days in the UK and Europe (and almost all of those were Asian tourists).
I find this total inability to comprehend risk amongst a significant proportion of people in HK to be utterly dumbfounding.
#53
Ambassador, Hong Kong and Macau




Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,108
This level of concern for the customer is something really new in HK!
And something completely alien to the rest of the world (or at least the non-asian world). On my return to HK (on EK, no masks) I saw more people wearing masks in the first 10 minutes than I had seen in the previous 30 days in the UK and Europe (and almost all of those were Asian tourists).
I find this total inability to comprehend risk amongst a significant proportion of people in HK to be utterly dumbfounding.
And something completely alien to the rest of the world (or at least the non-asian world). On my return to HK (on EK, no masks) I saw more people wearing masks in the first 10 minutes than I had seen in the previous 30 days in the UK and Europe (and almost all of those were Asian tourists).
I find this total inability to comprehend risk amongst a significant proportion of people in HK to be utterly dumbfounding.
#54

Join Date: Jun 2005
Location: Toronto, Canada
Posts: 1,063
There is no confusion about risk in this equation.
#55


Join Date: Jan 2011
Posts: 2,657
Still letting masks bother you? Of all legitimate gripes about CX and service, masks is nowhere near the top of the list - if it even makes the list at all.
#56


Join Date: Jan 2011
Posts: 2,657
Also, everyone, let's take our tone down a notch - I understand that we all have frustrations directed at CX, but let's not mix in personal attacks. Concerns about English levels are legitimate, but calling them "MK girls" is derogatory.
I think the CX forum is currently un-modded so let's try to behave ourselves!
I think the CX forum is currently un-modded so let's try to behave ourselves!
#57




Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,366
And yes it is no better than BA or AI now.
No customer service, everything is now cheapened with this "Cathay brand" on everything
flights always delayed because the management hates their staff.
The company does not even promote or hire based on competence anymore its all bases on race and gender.
frankly they deserve to fail and go bankrupt.
Instead of hiring staff to run a shop in a mall , hire staff to serve your planes and customers!!!
This has nothing to do with China or any other racist ideas on here by some.
it has everything to do with Swire having lost its mind.
No customer service, everything is now cheapened with this "Cathay brand" on everything
flights always delayed because the management hates their staff.
The company does not even promote or hire based on competence anymore its all bases on race and gender.
frankly they deserve to fail and go bankrupt.
Instead of hiring staff to run a shop in a mall , hire staff to serve your planes and customers!!!
This has nothing to do with China or any other racist ideas on here by some.
it has everything to do with Swire having lost its mind.
I did write many times about this, some posts got removed due to being considered "inappropriate", though that does not change the reality of the (harsh political) environment CX is operating in.
As said, it's not only about capabilities but also about the environment to operate in. The moment you have a big outstanding debt from the government, all kinds of government officials want to enforce their personal preferences, which may seriously deviate from wise business decisions. There are reasons why LH (and other airlines) did want to get rid of the government Covid loans asap. For CX that'll be much more difficult due to A) the size of the debt and B) the political landscape, where it is considered completely normal for governments to "run" a business without the knowledge, and capabilities, though with conflicting interests (to put it mildly).
#58




Join Date: Aug 2015
Location: Hong Kong
Programs: Cathay Lifetime Diamond
Posts: 788
Masks = some crew on Cathay ware masks some of the time (personal choice) - all crew on JAL ware masks it seems all of the time - some S'pore airlines crew ware masks some of the time - some crew on other Asian airlines ware masks some or all of the time.
Can anyone honestly blame them ?
Whatever your answer best get used to masks on all Asian airlines because they are going to be with us for a long time yet I suspect
Can anyone honestly blame them ?
Whatever your answer best get used to masks on all Asian airlines because they are going to be with us for a long time yet I suspect
#59




Join Date: Aug 2015
Location: Hong Kong
Programs: Cathay Lifetime Diamond
Posts: 788
IF you have CX DM, and SQ flights upcoming, an SQ status match can be requested. I did and received it.
Do we want to blame CX for that, or should we consider this the consequence of the Chinazation of Hong Kong?
I did write many times about this, some posts got removed due to being considered "inappropriate", though that does not change the reality of the (harsh political) environment CX is operating in.
As said, it's not only about capabilities but also about the environment to operate in. The moment you have a big outstanding debt from the government, all kinds of government officials want to enforce their personal preferences, which may seriously deviate from wise business decisions. There are reasons why LH (and other airlines) did want to get rid of the government Covid loans asap. For CX that'll be much more difficult due to A) the size of the debt and B) the political landscape, where it is considered completely normal for governments to "run" a business without the knowledge, and capabilities, though with conflicting interests (to put it mildly).
Do we want to blame CX for that, or should we consider this the consequence of the Chinazation of Hong Kong?
I did write many times about this, some posts got removed due to being considered "inappropriate", though that does not change the reality of the (harsh political) environment CX is operating in.
As said, it's not only about capabilities but also about the environment to operate in. The moment you have a big outstanding debt from the government, all kinds of government officials want to enforce their personal preferences, which may seriously deviate from wise business decisions. There are reasons why LH (and other airlines) did want to get rid of the government Covid loans asap. For CX that'll be much more difficult due to A) the size of the debt and B) the political landscape, where it is considered completely normal for governments to "run" a business without the knowledge, and capabilities, though with conflicting interests (to put it mildly).
Just as well then that Cathay intends pay off in full any debt to the government by year end .
Personally though I don't see government involvement necessarily a negative - Singapore airlines seems to run pretty well and that is a government majority owned airline. It rather depends on the government perhaps ?
#60



Join Date: Apr 2023
Location: Hong Kong
Posts: 668
Masks = some crew on Cathay ware masks some of the time (personal choice) - all crew on JAL ware masks it seems all of the time - some S'pore airlines crew ware masks some of the time - some crew on other Asian airlines ware masks some or all of the time.
Can anyone honestly blame them ?
Whatever your answer best get used to masks on all Asian airlines because they are going to be with us for a long time yet I suspect
Can anyone honestly blame them ?
Whatever your answer best get used to masks on all Asian airlines because they are going to be with us for a long time yet I suspect
For me it's just another reason to move on from CX and similar. If I'm paying hard-earned cash for an F flight to Europe then a key part of that is the service. Service is severely degraded when you have to keep asking people to repeat stuff and you can read facial expressions.
How's that going to work in an emergency? If the first line of CX's emergency drill for cabin crew isn't "Take the f**king mask off so that people will understand you clearly" then someone needs to get them rewritten PDQ.

