Originally Posted by
PaulC852
This level of concern for the customer is something really new in HK!
And something completely alien to the rest of the world (or at least the non-asian world). On my return to HK (on EK, no masks) I saw more people wearing masks in the first 10 minutes than I had seen in the previous 30 days in the UK and Europe (and almost all of those were Asian tourists).
I find this total inability to comprehend risk amongst a significant proportion of people in HK to be utterly dumbfounding.
It still happens quite often with Japan service providers too. It depends on the operator/supervisor I guess,
and mirrors local customer expectations.