Originally Posted by
PaulC852
This level of concern for the customer is something really new in HK!
…
I find this total inability to comprehend risk amongst a significant proportion of people in HK to be utterly dumbfounding.
Nothing new at all and has probably been this way since SARS. People who are sick commonly put on a mask as a courtesy to others. The continued wearing of masks by some (not even close to all, and a continuously decreasing proportion) CX crew is simply an extension of this. As percysmith says, also common in Japan which is of course famed for its manners.
There is no confusion about risk in this equation.