CX provides status extension and Club Points Relief
May 18, 2020, 1:46 am
#361
Join Date: Feb 2010
Location: MNL
Programs: CX DM, SQ KFG, Marriott Plat, AccorG
Posts: 144
My immediate reaction is that now everyone has been treated well. For those whose member years were expiring in Feb-Apr 2020, they were given club points relief to take them to April 2021. Anyone else expiring from May 2020 to December 2020 were then given another year gratis. And now those who who got the club relief to take them to April 2021, get another year extension for free. I think this really covers everyone, except those who played early resets or holiday games.
May 18, 2020, 1:59 am
#362
Join Date: Jan 2016
Location: Taiwan
Programs: CX DM (OWE), Accor Gold
Posts: 379
I already wrote an email to MPC hour ago, mentioned the point above and requested my membership should end in June 2022.
If they refused my request, I would then apply to "cancel" the membership holiday.
Will update this here when I receive the feedback from MPC...
May 18, 2020, 2:52 am
#365
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
MPC agent did suggest me to apply membership holiday and I took it.
I already wrote an email to MPC hour ago, mentioned the point above and requested my membership should end in June 2022.
If they refused my request, I would then apply to "cancel" the membership holiday.
Will update this here when I receive the feedback from MPC...
I already wrote an email to MPC hour ago, mentioned the point above and requested my membership should end in June 2022.
If they refused my request, I would then apply to "cancel" the membership holiday.
Will update this here when I receive the feedback from MPC...
May 18, 2020, 5:48 am
#367
Join Date: Jan 2007
Location: Sydney
Programs: UA/EK(Gold) CX(Diamond) Marriott Gold Accor Platinum Hilton Diamond Shangri-la Jade
Posts: 585
I am the victim of membership holiday!
My previous membership would expire in February 2021. Three weeks ago, I applied membership holiday and it ends in June 2021 now. Thus, I didn’t receive the renewing status email from MPC.
However, I read other people’s email below: “ We will therefore be renewing your XX status for another 12 months when it expires in 2021, even if the normal renewal requirement is not met. “ I guess I still can get the one year membership extension to June 2022 because I meet the criteria “ expire in 2021 “???
My previous membership would expire in February 2021. Three weeks ago, I applied membership holiday and it ends in June 2021 now. Thus, I didn’t receive the renewing status email from MPC.
However, I read other people’s email below: “ We will therefore be renewing your XX status for another 12 months when it expires in 2021, even if the normal renewal requirement is not met. “ I guess I still can get the one year membership extension to June 2022 because I meet the criteria “ expire in 2021 “???
If you have not started your Membership Holiday, you can cancel it and your entitlement will be reinstated. Once the Membership Holiday has started, no changes or cancellations can be made; however, for this exceptional situation, we can reinstate your entitlement. The automatic tier renewal only applies to memberships expiring between May 2020 and April 2021 and can’t be carried forward to the next year.
May 18, 2020, 6:08 am
#368
Join Date: Jan 2007
Location: Sydney
Programs: UA/EK(Gold) CX(Diamond) Marriott Gold Accor Platinum Hilton Diamond Shangri-la Jade
Posts: 585
So I was impatient and wasted one membership holiday but my membership will still be auto renewed to March 2022. C'est la vie.
May 18, 2020, 6:13 am
#369
Join Date: Jan 2007
Location: Sydney
Programs: UA/EK(Gold) CX(Diamond) Marriott Gold Accor Platinum Hilton Diamond Shangri-la Jade
Posts: 585
May 18, 2020, 8:02 am
#370
Join Date: Mar 2017
Posts: 88
I am the victim of membership holiday!
My previous membership would expire in February 2021. Three weeks ago, I applied membership holiday and it ends in June 2021 now. Thus, I didn’t receive the renewing status email from MPC.
However, I read other people’s email below: “ We will therefore be renewing your XX status for another 12 months when it expires in 2021, even if the normal renewal requirement is not met. “ I guess I still can get the one year membership extension to June 2022 because I meet the criteria “ expire in 2021 “???
My previous membership would expire in February 2021. Three weeks ago, I applied membership holiday and it ends in June 2021 now. Thus, I didn’t receive the renewing status email from MPC.
However, I read other people’s email below: “ We will therefore be renewing your XX status for another 12 months when it expires in 2021, even if the normal renewal requirement is not met. “ I guess I still can get the one year membership extension to June 2022 because I meet the criteria “ expire in 2021 “???
May 18, 2020, 8:11 am
#371
Join Date: Mar 2017
Posts: 88
May 18, 2020, 9:08 am
#373
Join Date: Apr 2019
Posts: 145
Yeah -- except for those of us trying to move UP, though. Am GO with 750 CP Jan 2020; have until end-Sep 2020 to renew. Had 3 "J" trips scheduled to take me to DM: MNL-ICN (March), MNL-JFK (April) and MNL-CDG (May). All cancelled. The extra club points were nice, but didn't replace all the CPs I could have earned. My only hope is by August it'll be safe to do a quick roundtrip long-haul + medium-haul. If not, yeah I know I'll be renewed as GO through Sep 2021, but I'll miss out on DM. A pity as I've been GO for 24/26 years, SIL for 2/26; would have been nice to experience DM finally in my last year of travelling a lot. Ah well... I have my health.
I'm not actually unhappy, because there's no harm to me, just thinking that given the current information I probably would have made 700 club points' worth of different decisions since December.
Also, it seems that the dude who signed my email, Cheuk Lo (same for everyone?), has had a change of job title (promotion?) from Head of Customer Loyalty (looking at a late February email) to Head of Customer Relationships...?
May 18, 2020, 6:13 pm
#374
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
MPC agent did suggest me to apply membership holiday and I took it.
I already wrote an email to MPC hour ago, mentioned the point above and requested my membership should end in June 2022.
If they refused my request, I would then apply to "cancel" the membership holiday.
Will update this here when I receive the feedback from MPC...
I already wrote an email to MPC hour ago, mentioned the point above and requested my membership should end in June 2022.
If they refused my request, I would then apply to "cancel" the membership holiday.
Will update this here when I receive the feedback from MPC...