Cathay Pacific Marco Polo Club impossible to contact them via phone
#1
Original Poster
Join Date: Mar 2015
Posts: 259
Unable to reach any MPC call-in numbers?
Hi gang,
Has anyone tried calling into the MPC Green/Silver/Gold hotline recently, in the last 2-3 days?
I've been trying almost all numbers listed on the MPC page but I'm getting a fast/busy signal, or sometimes, a "this number is not in service" automated message.
Understand the call center might be under heavy load right now given developing the coronavirus situation, but I should AT LEAST be able to reach the general automated system and be presented with menu prompts. Just me or is anyone else facing the same issue?
Has anyone tried calling into the MPC Green/Silver/Gold hotline recently, in the last 2-3 days?
I've been trying almost all numbers listed on the MPC page but I'm getting a fast/busy signal, or sometimes, a "this number is not in service" automated message.
Understand the call center might be under heavy load right now given developing the coronavirus situation, but I should AT LEAST be able to reach the general automated system and be presented with menu prompts. Just me or is anyone else facing the same issue?
#3
Join Date: May 2006
Location: Toronto
Programs: HGP Globalist, SPG P100, Hilton Dia
Posts: 425
If you can call around 2am-6am HK local time, there should only be a short wait! lol
#4
Join Date: Dec 2017
Programs: Cathay, JGC
Posts: 72
#6
Join Date: Feb 2020
Programs: cx
Posts: 6
Cathay Pacific Marco Polo Club impossible to contact them via phone
I have tried all day to contact Cathay Pacific Marco Polo club to confirm a flight upgrade.
Their dedicated lines don't answer. You either get an constant engaged tone or are asked to try the number again.
Quite ridiculous for a first rate Airline.
I tried with mobile and land line all day every 30 minutes or so.
Before it wasn't a problem but now it seems they cant cope with the number of calls or need it upgrading ASAP.
Very bad for its members indeed.
Has anyone else had this problem.
Very bad indeed.
Their dedicated lines don't answer. You either get an constant engaged tone or are asked to try the number again.
Quite ridiculous for a first rate Airline.
I tried with mobile and land line all day every 30 minutes or so.
Before it wasn't a problem but now it seems they cant cope with the number of calls or need it upgrading ASAP.
Very bad for its members indeed.
Has anyone else had this problem.
Very bad indeed.
Last edited by William Rigg; Feb 3, 2020 at 3:25 am
#7
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
I have tried all day to contact Cathay Pacific Marco Polo club to confirm a flight upgrade.
There dedicated lines don't answer. You either get an consonant engaged tone or are asked to try the number again.
Quite ridiculous for a first rate Airline.
I tried with mobile and land line all day every 30 minutes or so.
Before it wasn't a problem but now it seems they cant cope with the number of calls or need it upgrading ASAP.
Very bad for its members indeed.
Has anyone else had this problem.
Very bad indeed.
There dedicated lines don't answer. You either get an consonant engaged tone or are asked to try the number again.
Quite ridiculous for a first rate Airline.
I tried with mobile and land line all day every 30 minutes or so.
Before it wasn't a problem but now it seems they cant cope with the number of calls or need it upgrading ASAP.
Very bad for its members indeed.
Has anyone else had this problem.
Very bad indeed.
This is not a "normal" time.
Practically speaking, I think you should (unfortunately) be realistic and expect that normal services like upgrades you're asking for will be badly impacted here.
Besides the mainland Chinese airlines, the CX group (which includes KA, with something like 80%+ of its capacity serving mainland China) is the most impacted carrier in the world by this issue. It is totally not business as usual.
I am also impacted fwiw. I've tried calling them multiple times to change a reservation next week, which is almost certainly going to be impacted but I can't reach them yet. I have no idea what I'll do if I can't reach them. I have two tickets that can't be altered online for some reason, but I can't reach anyone at CX either to change them. I'm just keeping to try. Also try the 3333 number. I've had them both on hold multiple times the last few days without success. But to be fair, I "only" waited 30 minutes or so.
You have to keep trying, and like I say above expect that things we take for granted during normal times like seat reservations, upgrades, etc. are not on the table for now.
#8
Join Date: Jan 2014
Posts: 565
Another good example of how short-sighted it was from the perspective of loyal customers to close the Marco Polo desk at the airport recently. Agreed that the virus is an exceptional event but Cathay doesn't set itself up for flexibility in this regard.
#10
Join Date: Feb 2020
Programs: cx
Posts: 6
Yes I can understand the issues but to have no way of contacting them is not acceptable. I even tried Australia's line but they said only Hong Kong can do the changes.
Why don't they at least allow other Cathay offices the ability to do it.
Why don't they at least allow other Cathay offices the ability to do it.
#13
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,803
Even FTers on the BA board know to give BA call centres some breathing space when they know people about to fly soon will be calling more despearately https://www.flyertalk.com/forum/brit...l#post32006898
(Since you seem to be motivated by the upgrade) QF upgrades are harder to come by. If you're happy to sit at the back, then you have no reason to call.
(Since you seem to be motivated by the upgrade) QF upgrades are harder to come by. If you're happy to sit at the back, then you have no reason to call.
#14
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,171
DM line has had waits too, but not too bad..
they do say on the website (https://www.cathaypacific.com/cx/en_...ore-login.html)
Marco Polo Club Service Centre
Service lines are open 24 hours a day, 7 days a week. Agents are available to handle all membership queries and reservation and ticketing services for passengers travelling on Cathay Pacific and Cathay Dragon. Please have your membership number ready when calling the service hotlines.
#15
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,803