Old Feb 3, 20, 7:34 am
  #14  
jagmeets
 
Join Date: Jun 2006
Location: SIN
Programs: CX DM, SQ KF
Posts: 2,043
Originally Posted by QRC3288 View Post
I've tried calling them multiple times to change a reservation next week, which is almost certainly going to be impacted but I can't reach them yet. I have no idea what I'll do if I can't reach them.
Perhaps try calling the MPO and tell them that youíre just unable to get through to reservations? Not this time around, but Iíve managed to speak to a reservations agent when the MPO transferred to them in the past.

DM line has had waits too, but not too bad..

they do say on the website (https://www.cathaypacific.com/cx/en_...ore-login.html)

Marco Polo Club Service Centre

Service lines are open 24 hours a day, 7 days a week. Agents are available to handle all membership queries and reservation and ticketing services for passengers travelling on Cathay Pacific and Cathay Dragon. Please have your membership number ready when calling the service hotlines.
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