Originally Posted by
QRC3288
I've tried calling them multiple times to change a reservation next week, which is almost certainly going to be impacted but I can't reach them yet. I have no idea what I'll do if I can't reach them.
Perhaps try calling the MPO and tell them that you’re just unable to get through to reservations? Not this time around, but I’ve managed to speak to a reservations agent when the MPO transferred to them in the past.
DM line has had waits too, but not too bad..
they do say on the website (
https://www.cathaypacific.com/cx/en_...ore-login.html)
Marco Polo Club Service Centre
Service lines are open 24 hours a day, 7 days a week. Agents are available to handle all membership queries and reservation and ticketing services for passengers travelling on Cathay Pacific and Cathay Dragon. Please have your membership number ready when calling the service hotlines.