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CX North American 800 numbers cannot be reached by Skype

CX North American 800 numbers cannot be reached by Skype

Old Jul 13, 17, 7:31 am
  #1  
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CX North American 800 numbers cannot be reached by Skype

Tried calling all the 800 numbers via Skype and I keep getting the message "Calls to this number cannot be reached from your calling area"

But I have to call the Vancouver #.

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Old Jul 13, 17, 8:43 am
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Yes. Toll free numbers don't work on Skype.

You can try for US numbers:

GR / SL / GO : +1 855 781 7104
DM: +1 855 449 7488
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Old Jul 13, 17, 8:46 am
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Way off topic, but is that new? 1-800 numbers always used to work on Skype in general (in the days when people used to pay for phone calls otherwise).
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Old Jul 13, 17, 9:32 am
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Originally Posted by Psychiatrist View Post
Yes. Toll free numbers don't work on Skype.

You can try for US numbers:

GR / SL / GO : +1 855 781 7104
DM: +1 855 449 7488
I think you mean "International" Toll free numbers... But I was just trying to call the 1-800 numbers from North America..

And BTW other 1-800 numbers work... just wondering why not CX's
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Old Jul 13, 17, 9:49 am
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The numbers I posted are the "not free" US numbers - which will work on Skype.

1800 numbers don't always work on Skype - it often doesn't work for me. American Airlines and Fairmont Hotels reservations if I recall correctly.
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Old Jul 13, 17, 2:49 pm
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Use google hangouts to call for free. It works with 1-800 numbers.
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Old Jul 14, 17, 6:08 am
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Originally Posted by yannerd View Post
Use google hangouts to call for free. It works with 1-800 numbers.
I don't know how to use Google Hangouts.
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Old Jul 14, 17, 8:46 am
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There..fixed that

http://bfy.tw/1W4M
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Old Jul 14, 17, 8:51 am
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download "Google Hangouts" from the app store.

It is free to call all regular Canadian/US numbers including 1-800 and non-toll-free numbers.
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Old Dec 31, 19, 2:01 am
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Originally Posted by beep88 View Post
download "Google Hangouts" from the app store.

It is free to call all regular Canadian/US numbers including 1-800 and non-toll-free numbers.
What number do I put into Google Hangouts for ticketing?

The MPO numbers above work, but they won't take ticketing questions nor transfer me to ticketing.

Even CX Social Media got stumped

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Old Dec 31, 19, 2:49 am
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Originally Posted by percysmith View Post
What number do I put into Google Hangouts for ticketing?

The MPO numbers above work, but they won't take ticketing questions nor transfer me to ticketing.

Even CX Social Media got stumped https://twitter.com/agiddygoat/statu...47223216947201
The North American call center can be reached as follows:

+1 800 233 2742 (from within the U.S. [and also Skype] and also from overseas by substituting the "+" with your IDD access code if calling from a landline)

+1 800 268 6868 (Can only be reached if you are calling from a phone that sends Canadian Caller ID [they do this to prevent U.S. callers from booking fares over the phone that require a Canadian point of sale])

The joys of of Canada and the U.S. sharing a single country code of "1"!

Last edited by daniellam; Dec 31, 19 at 2:56 am
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Old Dec 31, 19, 3:05 am
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Originally Posted by daniellam View Post
The North American call center can be reached as follows:

+1 800 233 2742 (from within the U.S. [and also Skype] and also from overseas by substituting the "+" with your IDD access code if calling from a landline)

+1 800 268 6868 (Can only be reached if you are calling from a phone that sends Canadian Caller ID [they do this to prevent U.S. callers from booking fares over the phone that require a Canadian point of sale])

The joys of of Canada and the U.S. sharing a single country code of "1"!
Thanks but neither of these numbers can be used to contact the Global Contact Centre in HK after US hours.
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Old Dec 31, 19, 3:10 am
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Originally Posted by percysmith View Post
Thanks but neither of these numbers can be used to contact the Global Contact Centre in HK after US hours.
Try +800 2747 2200 (or 011 800 2747 2200 from North America).

If you are in the U.S., a lot of U.S. mobile phone carriers (even if you are roaming from abroad) don't support toll-free International +800 calling. Works if calling from Canadian mobile phone network though.

However, if you can borrow a traditional landline (non-VOIP), you can dial 011 800 2747 2200 for free to reach the HK call center.
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Old Dec 31, 19, 6:22 am
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Originally Posted by daniellam View Post
However, if you can borrow a traditional landline (non-VOIP), you can dial 011 800 2747 2200 for free to reach the HK call center.
Thanks
But I'm on VOIP - just trying to take advantage of free 1800 calling on Hangouts (or Skype).

I can also use my Skype credit and call +852 2747 3333 too. But since Hangouts was said to work above I wonder was I missing anything.
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Old Dec 31, 19, 12:37 pm
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Using a calling card in the US, +852-2747 3333 doesn't work, but CX TW and China numbers work. Also, +852-2747 3888 doesn't work, but the green/silver/gold number works.
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