Originally Posted by brunos (Post 31035571)

It is a general rule that an airline cannot touch a ticket issued by a TA before the first segment has been flown. No hope there. No need to keep asking CX.

And Expedia are probably helpless in finding days, if any, where there would be availability..
My only suggestion is that you do your own research and propose a date change to Expedia.
If I were in your shoes, I would first try to find a desired date when there is high availability on both the Vietnam leg (in biz) and the US leg (in A). That would increase the probability that there is VN POS availability.
Then I would go to the CX.vn website and see if it can price a ticket in A (cheap First class). That would suggest that there is availability with VN POS.
Then I would call expedia and see if they are willing to make that change.
But expedia might have specific rules/instructions. Would have been a bit easier to book directly with CX.

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Originally Posted by QRC3288 (Post 31209763)

award availability is still totally shot to North America.

Originally Posted by greendx (Post 31209870)

I just booked a business class award HKG-JFK for July to return from Asia, from this fare. There were 4 award seats on my flight and seats on 2 other flights that same day.

Originally Posted by QRC3288 (Post 31209889)

Politely, I am not inquiring about business class. But interesting data point. I've edited my post to make that more clear as I realize didn't explicitly say F.

I've bought F tickets to/from North America from CX for years, as well as burned quite a few award tickets, and it's without question first class availability has been significantly impacted, if your implication is otherwise. however I'm not as clear on business class and that's good to hear.

there was a point 5 months ago when CX essentially zeroed out all A fares to/from Hong Kong (!), which I had never in my decade or so of buying those tickets seen CX do. I ended up buying a few tickets on other carriers instead. However, our travel agent says availability has returned somewhat but not "all the way", to quote her email.

Originally Posted by QRC3288 (Post 31209763)

I'm curious to know roughly when is the end of these mistake fares *in first class*, from a timing perspective? What I mean is, what was ticket validity (for both sectors), and essentially what is the ending date for these mistake first class fares? I was always assuming December, 2019 was when things would clear up again, but might it be sooner? Or later?

I've noticed A fare availability is back in bunches to North America (and I've successfully booked two sectors, something that was essentially impossible earlier in the year right after this mistake fare), but it still isn't available as abundantly as I'm familiar with in years past. And first class award availability is still totally shot to North America.

I'm curious for those of you who bought tickets, or are familiar with the validity / terms, can share some insights.

Originally Posted by QRC3288 (Post 31209763)

I'm curious to know roughly when is the end of these mistake fares *in first class*, from a timing perspective? What I mean is, what was ticket validity (for both sectors), and essentially what is the ending date for these mistake first class fares? I was always assuming December, 2019 was when things would clear up again, but might it be sooner? Or later?

I've noticed A fare availability is back in bunches to North America (and I've successfully booked two sectors, something that was essentially impossible earlier in the year right after this mistake fare), but it still isn't available as abundantly as I'm familiar with in years past. And first class award availability is still totally shot to North America.

I'm curious for those of you who bought tickets, or are familiar with the validity / terms, can share some insights.

Originally Posted by AJ747M (Post 31216103)

"A" class availability from DAD-JFK is wide open from March 2, 2020 onwards; it's practically non-existent prior to that.

I have one of these tickets, and the validity is one year from the date of the first sector. So for those who bought tickets departing Vietnam late 2019, they can still be changing dates well into 2020.

Originally Posted by AJ747M (Post 31216103)

"A" class availability from DAD-JFK is wide open from March 2, 2020 onwards; it's practically non-existent prior to that.

I have one of these tickets, and the validity is one year from the date of the first sector. So for those who bought tickets departing Vietnam late 2019, they can still be changing dates well into 2020.