Typhoon HATO
Aug 25, 2017 | 7:20 pm
#136
Join Date: Dec 2008
Location: Hong Kong
Programs: CX DM
Posts: 1,144
Do you expect people to be calm and collected when flights are cancelled and they don't bother checking the situation before going to the airport only to be disappointed/angry/fustrated they can't fly out and can't get on the next available flight?
I am not going to blame the passengers 100% but to a degree, if you already know there is a frickin typhoon coming and flights are going to be affected, either you choose to fly out earlier and work with the airline on options OR you wait till after the storm has passed and work with the airline on getting out on the next available flight.
I do not buy this nonsense that the airline is at fault for this.
I am not going to blame the passengers 100% but to a degree, if you already know there is a frickin typhoon coming and flights are going to be affected, either you choose to fly out earlier and work with the airline on options OR you wait till after the storm has passed and work with the airline on getting out on the next available flight.
I do not buy this nonsense that the airline is at fault for this.
All the experienced travellers I know left early or chose to delay a day. I think a lot of these unhappy people are inexperienced e.g. package tourists, travellers on a budget who really don't want to incur the costs of an earlier or later departure, plus a dose of "must travel" for that day.
Aug 25, 2017 | 7:29 pm
#137
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,807
Unfortunately, you are at the almost lowest portion of the food chain. So pretty much everyone who has a legit status trumps you.
Only CX can answer why the cancellation.
But the normal airline practice is not to rebook on OAL during IRROPS when the airline has no control unless you are a high valued customer. Again - you are definitely not high valued enough.
While I may not argue that CX may treat MPC/OW elites properly, all eyes are focused on the 80% of the pax that have been listening for 2-hour of endless music.
Aug 25, 2017 | 9:11 pm
#138
Join Date: Dec 2008
Location: Hong Kong
Programs: CX DM
Posts: 1,144
Actually no. The industry practice is status matters.
Unfortunately, you are at the almost lowest portion of the food chain. So pretty much everyone who has a legit status trumps you.
But the normal airline practice is not to rebook on OAL during IRROPS when the airline has no control unless you are a high valued customer. Again - you are definitely not high valued enough.
Unfortunately, you are at the almost lowest portion of the food chain. So pretty much everyone who has a legit status trumps you.
But the normal airline practice is not to rebook on OAL during IRROPS when the airline has no control unless you are a high valued customer. Again - you are definitely not high valued enough.
It's one of the reasons why I have stayed loyal for such a long time.
Aug 25, 2017 | 10:02 pm
#139
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,129
I remember London snowstorms in 2013.
My brother wasn't travelling from LHR but he was on VS SYD-HKG 24/12 and was "delayed due to late arrival of inbound aircraft"
VS UK offered him 28/12 but he was to travel with my mother on 27/12.
We eventually decided to redeem CX PE for him and accept the VS free refund.
