Originally Posted by
wolf72
Do you expect people to be calm and collected when flights are cancelled and they don't bother checking the situation before going to the airport only to be disappointed/angry/fustrated they can't fly out and can't get on the next available flight?
I am not going to blame the passengers 100% but to a degree, if you already know there is a frickin typhoon coming and flights are going to be affected, either you choose to fly out earlier and work with the airline on options OR you wait till after the storm has passed and work with the airline on getting out on the next available flight.
I do not buy this nonsense that the airline is at fault for this.
I too think that CX handles these situations quite well as I have been through a couple.
All the experienced travellers I know left early or chose to delay a day. I think a lot of these unhappy people are inexperienced e.g. package tourists, travellers on a budget who really don't want to incur the costs of an earlier or later departure, plus a dose of "must travel" for that day.