Cathay Pacific Website - system issues
 

Am I the only one having issues with the CX website?

I've tried the UK and NL sites, and neither will proceed through to booking.

M

On a scale from 1-10, CX IT get's a 2 in my book.

The SIN website isn't working either for booking but at least it's outputting the following error message "We're experiencing technical difficulties"

Not working on the SIN site as well.

Not working here in YYZ.

It won't even allow entering of "Leaving From" or "Going To" on the main page.

Usually, it always shows the default origin city and the most recent destinations I've searched.

I can enter dates, but without the ability to enter cities, you get this error message
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Not working at all - tried the USA, HK and South Africa website. How further can CX IT worsen?

Glad I wasn't the only one then!

No mention about it on the CX website.

It seemed to work for a few moments earlier, but then crashed after I'd entered all the API info...which was annoying!

M

UPDATE: "Leaving From" field now shows default YYZ.

Still cannot enter a destination. Nuts.
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lol

I was going to volunteer to sit on hold but I get routed to the YVR call centre during daytime hours and I'm not sure they would know what to do.

UPDATE: Main CX page now functional able to proceed to flight selection
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It is acting up again for me.

I am unable to search for any destination other than the three on "recently searched for." :rolleyes:

Even tried to close browser, delete cookies, use different browsers, go to other countries' sites, etc.

Just to let everyone know that CX will upgrade their website by the end of the month.

I have been unable to do OLCI or manage booking all day.

I was unable to use the Manage My Booking feature this morning / afternoon Singapore time.

Something wrong about that story because it says the Website will be offline over the weekend of June 22-23, but those dates are not a weekend this year!

Is it an old story from when they "upgraded" the Website a few years ago?

Can't seem to access the website for the past 2 hrs...

And when you can and try to book, the auto lookup in the destination field doesn't seem to work?

Old news is so...misleading?

http://traveltrendstoday.in/index.ph...agship-website

Cathay Pacific to upgrade flagship website
Murari Mohan Jha 28 March 2016

"Cathay Pacific Airways will upgrade its flagship website – www.cathaypacific.com – over the weekend of 22 and 23 June. The upgrade is to provide a more advanced and powerful online platform that will enable further upgrades to the airline’s online and mobile services in the near future. It will also give the website a fresh look and feel, with enhanced navigation and an improved site structure.

Significant enhancements have been made to Cathay Pacific’s online and mobile services in recent years, giving passengers the flexibility to manage their journeys at anytime and from anywhere. With the growing demand for online and mobile services, together with significant changes in customer preferences, a more sophisticated technology platform is required to allow the airline to redesign and roll out new services as quickly and efficiently as possible to meet customers’ need."


https://www.cathaypacific.com/cx/en_....html?switch=Y

Cathay Pacific upgrades flagship website on 22/23 June Online services will not be available for part of the weekend

05 Jun 2013

"Cathay Pacific Airways will upgrade its flagship website – www.cathaypacific.com – over the weekend of 22 and 23 June. The upgrade is to provide a more advanced and powerful online platform that will enable further upgrades to the airline’s online and mobile services in the near future. It will also give the website a fresh look and feel, with enhanced navigation and an improved site structure.

Significant enhancements have been made to Cathay Pacific’s online and mobile services in recent years, giving passengers the flexibility to manage their journeys at anytime and from anywhere. With the growing demand for online and mobile services, together with significant changes in customer preferences, a more sophisticated technology platform is required to allow the airline to redesign and roll out new services as quickly and efficiently as possible to meet customers’ need. "

I've a question about the online booking system too.

I've been looking at a trip January to March 2017 and having pricing problems, the trip in question is CDG-HKG (24/01) - HKG-AKL (29/01) - AKL-HKG (13/03) HKG-CDG (16/03), the online booking system gives 2 prices for these dates (circa €3628 and €3733) when proceeding to select the flights the pricing reverts to €5420 and not the two amounts at the top of the page! I've tried changing the dates around but it makes no difference so why show the €3628 and €3733 prices if you can't select them?

I've also tried the "actual date" route instead of the +- 3 day option and that comes out at over €10k for those dates!!

I haven't tried calling MPC or reservation yet as we haven't firmed up on the dates but does anybody think that that's worth try and might that elicit yet another alternative price?

Cathay Website having problems yet again. Online booking is officially down "for maintenance". MMB doesn't seem to be working either.

also m.cathaypacific.com and m.dragonair.com are both taken away... I think these two sites were on the old system therefore when the new interface MMB was down I can still access it using m.CX and m.KA....

But no more......

When I go to CX website to redeem miles, I am getting a blank screen.
Anyone has the same problem ?

I had the same problem on their app yesterday night here in HK.

Yup i am facing that exact same problem right now.

BTW, these are the current alerts posted. Otherwise, main page seems to be working, FROM and TO fields default properly
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OLCI OK

Online redemptions marginally OK

MMB cannot be loaded for accounts or individual itineraries

Its been the on/off in Korea for some days now. Just hope its OK for OLCI tomorrow..

When trying to search from the main screen:

Online bookings back to normal!

Cathay Web site problems now in South China Morning Post:

Technical glitch shuts down Cathay Pacific online bookings for almost 24 hours
Angry customers vent frustration at Hong Kong’s flag carrier

The site is still down I think. It took so long to login to MMB then only to find out that 'we are unable to locate your bookings....'

CX website has been a total piece of cr!p for so long now in my opinion. On a regularly basis I encounter issues such as multi-city booking (per many comments above), OLCI, or the simple task of retrieving my existing bookings, etc.

Cathay Pathetic indeed!

Didn't they just "upgrade" the site and turn it into this mess that we have now?

With CX IT incompetence, I wouldn't be surprised if they wiped the server and their domain name in this next update.

It's a replay of the SQ website upgrade a few years ago when they went from a functional website to a disaster. CX seems to be following this trend too. Maybe they hired the SQ IT team, who were rumoured to have been fired after that fiasco...

I wonder how much money CX is losing with online booking unavailable for extended period of time...

If you're really keen on a CX flight you'd call GCC

Looks like it's fixed now.

So, in "fixed" or "not fixed" CX website news....

Tried to access Manage Bookings, so I could...you know...manage my bookings
Multiple attempts, multiple browsers

Seriously?
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Oh look, more fun
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The site is down again...