Problem with online check-in
 

I have been unable to check-in online but it shows the error "We're sorry, there has been a technical error as we cannot complete your check in at this time. Please try again. The information you just submitted should be saved. If the problem persists, proceed to the airport where our staff will be happy to check you in." Is there something wrong with the website again?

Yes, as I an others reported in 2 other threads (website problems and another online check-in threads)

Some posters here seem to be able to check-in unscathed, but I was not the only one getting "sorry" messages and worse, the mobile BP in Walket will not now my FF status. I just asked for the paper BPs at the check-in counters. Seriously annoying as my previous CX TPAC flights all showed my # and OW status.

P.S. I also noted in a previous post that I called long distance to CX in HKG and they rolled off a list of excuses, as I expect the frontline call centre people in Cathay City really don't know the answers

Thank you for the information. I asked my friend in HKG to call CX for me and was told that the website check-in function was down - no announcement on the website! I am not sure what is wrong with CX these days, on the BAH - HKG flights, meals are further downgraded, now it is basically a slightly upgraded economy class meal put in chinaware instead of plastic ones. Their planes are often no cleaned properly. I was in a dirty seat, seemingly someone in the seat vomitted in the previous flight, and it was not thoroughly cleaned. Flight was full and no alternative was available. Flight attendant used hot towels to wipe clean the place, I feel sorry for them to have to do it. Even with this, there was no disinfection and I was stuck there for the next 10 hours. This is not the kind of service I expect from a top Asian carrier.

after being failure in doing online check-in, my recent trips cannot capture my BA membership. Hence, no tier points and avios are being credited.

Used BA online tools to retrieve those missing avios but failed. Called BA and they said there were numerous cases. So if you are BA members and flying CX recently, please monitor carefully.

Surely someone should have raised this at a more senior level than call centre agents by now, it's been going on for so long that it's becoming a joke. Is it a cultural thing in that the front line people are afraid to report serious problems upwards to management? Do senior management even know that there are problems?

I'm having trouble having BA number show on online check in but the mobile boarding pass does show my lounge pass. Very strange. Will see if BA number prints at physical check in.

Same happened to me. I flew CX three weeks ago with BA number shown on BP. However both TPs and Avios were not credited so I called BA hotline last Thu and they said CX rejected the claim. (I flew "I" class TPE-HKG). BA hotline staff said she would send message to CX for clarification. Both TPs and Avios were credited yesterday - not sure if it was caused by CX's IT glitches.:confused:

Mine were credited a couple of days ago, 2 or 3 weeks after the flights. Usually BA do them on the first Tuesday or Friday afterwards. I have a little break from flying now until the end of July so hopefully this will have been fixed by then.

So, if I only had the ability to capture a photo of the faces of the 7 GAs today at HKG Gate 48 for CX 826 when I told them the FF #s do not show on mobile and of course, pulled out my phone.

The facial responses ranged from 'shrug', to 'roll-eyes' to pretend concern.

They asked if I told anyone senior?
I asked them who they thought "senior" might be.

As you all know from my post upthread about having called CX @ Cathay City and spoke to 2 clueless young agents (at least the first one tried to be helpful), the excuses for why the site is not working are equally absurd.

So, either CX considers these IT failures to be insignificant or no one really cares, or, the lights are on but no one is home.

While my ticket and paper boarding passes all show my FF # and OW status, I am sure I'm not the only one who expects better of CX.

What is really sad is the cabin crew on 3 of the 4 flights on this recent trip were fantastic, but IMHO, the gate staff in HKG and some of the desk attendants at the Pier J seem rather underwhelming.

24left I think CX treats paper BP as the authoritative BP. Mobile BP is a mere convenience.

Ah, but then looking at my mobile BPs on my iPhone from the previous 829 and 826 trip, the FF and OW tier is showing. Compare that to this trip with zip.

I just want to know why bother having the option of mobile BPs available for Wallet, but then giving you error messages when you try to do online check-in and also when you try to add your FF during the process. I took screen shots of the entire adventure for CX 829, 759, 710 and 826.

(I admit to a chuckle thinking if Air Canada can manage this minor task given it's notorious IT issues......)

Now the waiting game begins...to see of all 4 flights post. :D

You don't get mobile BPs from all outports either (you can't mobile BP from BNE)

OK, CX Mobile BPs as decorative items then..

Still doesn't explain these
.

The only way I could check in this week was via the CX app.

When the physical boarding pass printed out, my BA number was shown. My BA number never showed on my mobile boarding pass.

The points posted to my BA account automatically without intervention.

Recently I flew on a CX AM redemption but added my BA number for status. I was able to select seats for free but the BA number would never stick on the CX website, it always showed the Asia Miles number even when it came to check-in and on the mobile BP.

However, at airport check-in I didn't even go to a priority desk and the agent stuck priority tags plus my BA number showed on the paper BP.



I also have this strange problem with the CX website front page when I search for London - Hong Kong flights. If I type LHR or London in the "from" box, I am not able to select HKG in the "to" box and I tried with 6 browsers on 3 computers. But it works if I type LHR and select LHR/LGW in the "from" box.

Ah yes.....that problem again
.

It seems to me that the redeemed tix always stick with the AM account which was used for redemption. Actually you may add multiple FFP# to each reservation. That was why your status was recognized by the agent. But the main FFP# which would always be the AM acc which the miles deducted from

I've tried to put my name on upgrade wait list and kept getting same error message on the final step.

Try https://www.asiamiles.com/amwdsibere...NTRYCOUNTRY=HK

Have had these issues myself, and whatever doesn't work in other browsers (particularly the "empty" manage my bookings issue and "origin/destination issue") will 100% work with Google Chrome. Figured I share this after confirming it over the past two months (~50 logins/transactions)

Just tried checking in and the problem is still occurring for me.

I have a "registered account" which allows me to add bookings since I don't use my MPC account anymore. In the last day or so, my account has now lost all my bookings that I had entered and you can no longer add bookings to your account. Not really sure what has happened.

I faced the same error screen as #93.
Mobile App works for me too.

Checking-in via mobile app, I had no chance to put my FFP number on my record.
I had put them when I reserved seats in advance but now my record lost my FFP number.
I try to add it online they just return error as follows.

Unfortunately we were unable to record your Frequent Flyer number in your check in record. Please use the Add/Update Frequent Flyer function, or present your membership card at the Airport check In counter.

I used Add/Update Frequent Flyer function:mad:
I'm afraid I'm treated as non-elite flyer... I have OW Sapphire!

Edit: I confirmed my mobile BP shows I have no tier.

Does the mobile boarding pass on the back show you have access to the lounge?

I found that sometimes my tier doesn't show but in the Apple Wallet boarding pass it shows I have like access on the back.

Thank you for your quick reply.

I checked and found
I know "CATHAY PACIFIC FIRST AND BUSINESS CLASS LOUNGE" designates
the lounge in NRT where the origin of my flight and never means first class lounge in HKG:D.
I will enjoy massage in Sakura lounge.

So the end result of my annoying adventures with CX website and mobile is:

1. It really bothered me that it all worked for a previous trip on the same flights

2. My AA FF# and OW tier showed on the paper BPs and the check-in agent @YYZ said not to worry about the web/mobile as it's on the paper and in her system and she showed me.

3. She was right and all 4 flights posted.

Where this can get annoying is if you need to be able to do OLCI for whatever reason and/or you need mobile to work properly

As for the lounge, she just handed me the Lounge Pass that is printed on the same stock as the BP. So, I had access to The Pier @HKG in between both TPACs and also the contract lounge in SIN.

I would just take screenshots of your boarding pass to retro claim later if there's a problem.

Anyone else having issues checking in right now?

I can't check in on desktop or mobile sites.

Try Mobile App. Using Android app works for me.
I just didn't try iOS app.

For my flight tomorrow, CX seems to even have shut off the options of printing a boarding pass or getting a mobile one (doesn't even offer any options online/in the app and directly asks me to get BP at airport). I guess the terrible catering is not addressed much because there are even more complaints for their IT systems...

Tried mobile app as well. must be something with my specific booking. Crashes for me after I select my seats with the following messages:


Sorry, there seems to be a problem

We're sorry, there has been an error in completing your check in. Your travel document details and seat selection have been saved. Please try again and if the problem persists, proceed to the airport where our staff will be happy to check you in.

I called MP and they couldn't find anything wrong, they just said check in at the counter instead.

Having issues logging on...

I can successfully log on and access my account info, but as soon as I click on any other link (e.g., MPC promos, etc.), the system kicks me out and I am unable to log on.

I could not even access the feedback form!

[QUOTE=hikouki;27239574]Having issues logging on...

Are you using a US passport? I noticed today that when I went to check in for HKG-SFO, I got this same error message. I am a US citizen and Diamond CX member, so my US nationality was pre-populated on the first webpage of the online check-in. When I tried changing my nationality to HK as an experiment, I was able to proceed to the check-in page. I did not proceed as this would have, I think, messed up my arrival in SFO with Global Entry (although maybe it would have been fixed at the airport by staff at the gate). Still, maybe not a bad strategy if you are running late to the airport and don't want to miss the check-in cutoff.

Painful. I often have problems with mobile check-in. Don't count on it last minute.

Are CX IT people trying to make bookings on the CX website as difficult to understand and book as possible?

I just spent over an hour trying to book PEK-TPE and PEK-BKK on the flights that I want. If you choose the flights they offer, the fare increases. I have to select segment by segment. Booking a combination of CX/KA flights even if its operated by either will spit out a higher fare. You have to choose either CX or KA flights (codeshare or not) entirely. The website does not like if you combine KA/CX flights together.

The interface is just so user unfriendly...

I agree. I use the ex-TPE fares a lot and if you accept the flight combos the site offers you when you're booking TPE-JFK it's not possible to spend more than a couple of hours in HKG (ie no long transit). If I use the multi stop itinerary option and book a later flight from HKG-TPE on the way back, prices shoot up. The only option is to check the fare for the immediate connection and then call CX TPE reservations (who are quite helpful) to book the exact flights you want and try and get them at the same fare. Sometimes I have to arrange a 9 hour transit rather than an 11 hour transit to get the fare class I want (usually I in business). It's not a terribly good website.

not to beat a dead horse... but..
 

I'll say it again, with the exception of perhaps the mainland airlines, CX's website is the absolute WORST. Who designs this crap for them?? Must be in-house...

Example: I want to BOOK a ticket (revenue)...there is no direct link from the MPC page. (If it is there, I can't find it..which is just as bad).

Forget all the hassles with constant down-time, etc.

It's pretty sad when I point to the US airlines as leaders in something....but they have the e-commerce thing down....

It really is a joke. Especially say for ex-TPE I'd like the late morning flight but if you select 'morning' as the time for departure they will only show the first 4 flights upto like 930am. They wouldn't show the later CX475 which departs at 11:20am for example. You will need to specify the departure time as '11:00am' to get that flight shown up or use 'non-flexible date' as a search option.

Every time I am on the CX website to book a multi-city trip, I found myself spending at least a good 30-45 min to play around with the flight options/fares just because the design is so sh!t and unfriendly. It really is a joke!

I agree, flight choices are extremely limited on the website, specially when you connect between two ports with a high frequency (like TPE and MNL) hence the multitude of permutations. I have raised it with the local team a few times, they told me they have escalated the matter to HK but nothing has been done to date.

I tried to do a multiple sector flight option because then I can choose my flight times... even though its just PEK-HKG-TPE... but does the choices reflect what I said... eg TPE-HKG at 3pm, I am offered choices from 6am !

And why does the bookig engine does not like it when I have a combination of CX and KA flight numbers? Its the same aircraft for *&#% sake !

:mad: