Looks like a number of senior IT people are leaving.

Why do you say that?

When I try doing a mock booking, the web site gives me a regular J fare at one point. When I check back in an hour or so, the discount (lower) fare is available.

A colleague of mine checking the same time had the same experience. The discount fare seems to be playing hide and seek. The "my dates are flexible" grid does not display.

Is this another glitch?

Because they are.

On.cc reported on Tuesday 17 CX IT staffers leaving including Locandro

http://hk.on.cc/hk/bkn/cnt/news/2016...4e3deb1e7f4fac

Also reported on CXsecret https://www.facebook.com/cxsecret/po...58918444186395

Let's break out the Deutz

I think it was on oriental daily, they are saying head of cx it is "invited to leave", and the unions were saying cx is harsh on him.

Tho id say he's rightly to be leaving!

Not so fast. It will take a few months to replace the leadership, and probably 12 months before we see any results from a new strategy. So it could possibly slow down improvements now.

According to HK newspapers, CX IT headcount seems exceeds 700. It is a big IT team, considering they adopt a lot of canned products and outsource many IT projects. It is really surreal to produce such horrible qualities with such large IT dept.

Were Locandro & Co. doing any improvements? All they seem to do were to make app/website prettier, not better.

App is a lot better than it was. at least you can now book on the app and check MPO info - as well as usual seat select, check in, boarding pass stuff. Also seems much more stable. I use it a lot and it never seems to be down (tempting fate, I realise!).

Just reminded me I've a flight this weekend. Though it's with my sissy bros and I'm always on the brink of cancelling it (it's an Avios booking on CX, I've entered my GR number in and we're coming up to 24hr cancellation window):

"Sorry, our app cannot help you check in now, Please check in at our website or visit our airport counter."

Hmm...the app is mourning Locandro's departure?

Has anyone been able to book tickets successfully on cx.com over the past few days? The site has been directing me to the "we are experiencing technical difficulties" page after I input my credit card details and click purchase.

More web woes.
 

Further to my earlier post about a possible trip next Jan-Mar (CDG-HKG-AKL-HKG-CDG) with stopovers at HKG in both directions. This trip wasn't possible when going through the online system with the Multi Dest/Stopover and +/- 3 day options as it only threw up options with no stopovers (I think they were all "I" bucket fare type. Using the exact day option the fares were HUGE, something like 4 times the cost of the +/- 3 day option.

I emailed the Paris reservations centre explaining the problem and they can do the trip that I want for as near as damnit what I paid earlier this year ("D" bucket), they gave me the dates, flight numbers etc. applicable for that fare/trip and asked me to try the online system with that info. I did and guess what, it still came up with the options that I had seen before so no luck with that.

I've emailed them back telling me what I'd found so I will book direct with the reservations centre when my dates are firmed up. The web/online booking system is seriously mis-leading and must be leading to more calls to the reservations centre from people who realise that what they are seeing is not correct.

@Lussac

I know it's a pain, but I can tell you the exact same issue exists with at least one other airline I fly and I have to call in. Nuts.

New Manage Booking Issue?
 

Same here. mpc SL + OWS in J and couldn't change my seat selection either

Same here a few minutes ago. DM member, online booking for KUL-LAX via HKG in J.

I've been calling to change my J seatings all weekend.

It's not just the manage my bookings section that has gone bust recently but other pages as well.

If you go to the seat maps page, it shows the old aircraft configurations on the menu but takes you to a blank page when you click on them.

i am trying to check in online, for a Wed flight... but getting "system error" messages too... :mad:


"Sorry, there seems to be a problem

We are having a problem showing the seat map. This issue may be temporary. Please try again a bit later, or proceed to the airport where our staff will be happy to check you in. "

For those who are holding award reservations, this inability to select seat under Manage My Booking has been reported a full month ago...

http://www.flyertalk.com/forum/catha...d-booking.html

So now it has affected everyone not just the partner award bookings.

And this new thread on unable to select J seat on I Fare

http://www.flyertalk.com/forum/catha...ss-i-fare.html

online check in is not able due unable to capture my information...

And this new thread on unable to select J seat on I Fare

http://www.flyertalk.com/forum/catha...ss-i-fare.html[/QUOTE]

Just made a booking in I and D classes. I could select seat at time of booking but when I went to see if there were any other seats open I couldn't change it. Came here and read this thread. Been away from Cathay for a few months and I see nothing changes on the IT front :rolleyes:

Having the seat change issue on paid bookings, and the system refuses to capture my BA FF number. Also having issues getting to the payment screen on the two bookings ive made over the last week.

I've decided next time i book, probably to Tokyo, if i get an error I'm going straight to JL. I've had enough of wasting time on cx.com.

I'm going all the way to JL next year after I renew DM with CX as I will be doing a majority of flights ex TYO. If you can do 50% on JL its worth considering.

Check-in doesn't seem to be working for me. When I get to the page where you put your phone number and FFP number in it says:


Sorry, there seems to be a problem
.
We're sorry, there has been an error in capturing your travel information. Please start the check in process again and if the problem persists, proceed to the airport where our staff will be happy to check you in.

same here, airport staff said may due to FFP number

I successfully checked in this morning on the app
not sure if I will be able to check in online for other sectors where I cannot select seat due to system error, for the flight I checked in online I was able to select seat, gonna find out a few days later.

I'm still getting the same error and can't check in... even after entering and re-entering the contact details and FFP number in MMB.

The CX lady on the phone has managed to process the online check-in somehow. Still can't add my BA number though:

Unfortunately we were unable to record your Frequent Flyer number in your check in record. Please use the Add/Update Frequent Flyer function, or present your membership card at the Airport check In counter.

When i got to the airport my number was loaded, even though the website had refused to do anything but crash for two days :confused:

I can't check my bookings online today, and it has been days that I cant pre-select seats.

CX IT is rubbish...

System just crashed again - can't log in and Manage my Bookings.

Whole morning and even upto now at 330pm HKT still can't access MMB/do online check in.

What a bloody joke Cathay Pathetic! Every week I encounter probs with the app and/or website. Am I the only one here? :mad:

You're not. That's why I vote for this thread to become / get a sticky ^

I have to say I'm normally very tolerant having spent nigh on 50 years working with computers (starting with Leo III !) and in IT but this really is beyond the pale now, I can't understand why this has become so difficult to fix. Of course it could be that fixing one problem is creating another two problems and they are constantly fire-fighting. It used to be that these reservation systems were locked-down tight and nothing ever got released to the travel agents/reservation agents before it was exhaustively tested. I've had some experience in building external interfaces to these systems when I did a project with SASRES, Linjeflyg and the Olympic Airlines systems before they went to Amadeus/Galileo, but that was a long, long time ago now.

Wasn't sure if I should have posted here or in the other thread.

(Mods - please advise and/or delete. Thanks)


.

Oh, and just for fun, since the Canadian and U.S call centres are closed (it's 02:40 here), I decided to spend some $$$ and call the HKG #.

Well.......the poor young guy sitting at his desk in Cathay City said he's sorry, said he can't even check me in, said he can't send an email or SMS, said the CX site is down for maintenance......

I said, I get that maintenance happens, but it's the middle of the business day in HKG and it seems to me that's not a great time for CX to be down.

I also find it strange that there is no email address in the Contact Us page - not that it would change anything.

He told me I'm confirmed and I can pick up the boarding passes at the airport. I told him that I got my last CX BPs on my phone and I would like the mobile versions.

I'm also curious, if he says their own web capabilities are down or limited, how is this a good way to run a major airline? I doubt I'm the only one, but most others would not be posting to FT.

END RESULT: He said I should try again in 2 or 4 hours (me thinks he was just guessing)

As an update to this, the first leg was flown over a week ago and no sign of the TPs or Avios yet, despite the FF number being on the boarding pass.

Ended up calling the HK call center. I mentioned the IT issue I have had all week when the staff mentioned that I could use the website to change my flight. They were not surprised and even offered their apologies.

The call center acknowledged that the member log-in interface is currently experiencing some bugs. As an alternative, the helpful staff suggested entering your booking reference at the Manage Booking tab to access your itinerary/online check in.