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Recurring issues with MMB section CX website notably the update frequent flyer feature. I have to ask their Twitter support most of the time.
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Up to payment page , and processing with PayPal payment... Authorisation has been charged but website shows error on CX site, but on my PayPal account, the amount has been charged. On CX website I get this:
We’ve encountered a technical error. The page may have been refreshed or the back button may have been inadvertently pressed. Note that a payment transaction is currently in progress, and if successful, you’ll receive a confirmation email within two hours. If your booking is urgent, please contact us.(66708) This is so MA FAN ! (Troublesome in Cantonese)... Went to MMB... and all the seats that I had initially booked disappeared. And on the new seat map, my favourite seats are being shown as blocked / taken... |
CX/AM login down
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Phones are down. Trying to reach DM or GO hotlines from Singapore and I get a message saying that the number is no longer valid.
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Very annoying when you try to search for redemptions, when you choose the return date, the date you choose never sticks. You click on a particular date, and it never changes to the date you want until you randomly click around and then you click back on the correct date.
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Originally Posted by sxc
(Post 29494871)
Very annoying when you try to search for redemptions, when you choose the return date, the date you choose never sticks. You click on a particular date, and it never changes to the date you want until you randomly click around and then you click back on the correct date.
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Came across this thread and wish to report an annoying issue.
I was trying to book JL712 (SIN-NRT) to connect to JL4 (NRT-JFK). It’s a redemption booking using AM. But CX website keeps saying it’s an invalid itinerary even though there’s 2:25 hours layover which is more than sufficient for MCT, and BA.com allows this itinerary. Instead the website suggested longer layovers at NRT, even a HND-NRT transfer. Likewise a similar HND transfer seems valid too. In the end I called AM and managed to book it by the phone without issues. Would anyone know what exactly causes the itinerary to be “invalid” on the CX website? |
Originally Posted by carrotjuice
(Post 32114052)
Came across this thread and wish to report an annoying issue.
I was trying to book JL712 (SIN-NRT) to connect to JL4 (NRT-JFK). It’s a redemption booking using AM. But CX website keeps saying it’s an invalid itinerary even though there’s 2:25 hours layover which is more than sufficient for MCT, and BA.com allows this itinerary. Instead the website suggested longer layovers at NRT, even a HND-NRT transfer. Likewise a similar HND transfer seems valid too. In the end I called AM and managed to book it by the phone without issues. Would anyone know what exactly causes the itinerary to be “invalid” on the CX website? System bug, partner related? One of many... https://cimg5.ibsrv.net/gimg/www.fly...135d7d0374.png https://cimg3.ibsrv.net/gimg/www.fly...f962801010.png https://cimg4.ibsrv.net/gimg/www.fly...014fca09f9.png |
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