I started to use CX as an alternative to LH during the recurring strike periods. Started to really like the product (hard and soft), I feel they are very consistent. On board food is other story , especially the main dishes, also the lounges from europe DUS, ZRH are a mess and not really F lounges. Nothing to complain about the lounges in HKG. I think the overall product is great and I'm already looking forward to fly it again.

Feel sorry the OP had a bad experience. So far from my side, it never went that wrong.

So your personnel department usually book assistance for you? Are you saying it was booked and you no one turned up or the person that did turn up refused to pull your carry ons?

I have to say I am struggling to understand exactly what you requested and who from. Who exactly did you follow with your carry ons?

Less wow...more occasionally soul destroying! ;-)

Thank you. No airline is perfect, but CX was just a mess all the way (with exception of the short leg YVR-JFK).
If my experience is not typical for in-flight part, then I guess I should write to CX instead of here.

better than most J

To the OP; If you ever fly UA in F, be sure to take high blood pressure with you. You could not survive a UA F lounge or flight.

At least UA is not overrated and is what it is. CX is hugely overrated. I guess by those who only compare it to the worst, and not, such as myself, to the best.

I think this is a very fair summary.

I also believe the OP is making the mistake of judging one or two segments as an entire airline F experience for all F routes for that airline. That's a fallacy that is commonly made. I don't doubt that the crew might have been less than stellar on one segment. I don't doubt the food/wine selection might have been less than stellar on one segment. I also don't doubt that these are not necessarily reflective of the overall service and food/beverage available on most CX F flights.

I had a stupendous UA GF LAX-LHR flight in Dec 2014--which was far better in terms of service, food, and IFE than a return flight on EK F CPT-DXB in Jan 2015. That being said, I can't and won't declare broadly that UA GF is better than EK F or that EK F is overrated. Especially since our EK F DXB-LAX flight was perhaps the best flight I've yet enjoyed. I just had one very disappointing EK F experience and one very impressive UA GF experience...and another amazing EK F experience.

I also agree that our OP is being a bit nit-picky and unfairly demanding when it comes to luggage service in a lounge and a toothbrush in an airline F bathroom.

OTOH, I will enjoy not competing with our OP for any future award F seats on CX. So fret away, OP!

It`s all yours now, I`ll stick to the superior ones

I`ve never was denied an extra PJ by any airline - ever, but CX rejected my request.

JL has the best in-flight F service overall among all airlines - you can`t deny that. It`s lounges are not great, the food is so-so, but they excel in in-flight service! And for that reason, it is above CX.

Who is it overrated by, besides the few of us in this forum?

I don't fly nearly as much as the fellow on here who has done 40 F sectors this year, but I've done perhaps 10x this year on CX and maybe 50+ lifetime and do feel like overall, it's among if not the best due to its superior hard product.

We're not making this up! But then again, we're certainly not prominent. So I'm just curious who are the prominent sources who "overrate" CX?

Probably those who are lucky enough to score extra sets of those precious PJs. How could they not feel blessed?

That is amazing. I've done 10 segments on HKG-New York (and vice versa) alone this year and I think that's excessive. Well done sir.

+2.5 or +2.8

I was never denied an extra pack of ketchup in McD either. But Tesla Motors denied to unlock for Insane mode. same car but they denied to unlock Insane mode. McD must be a better company.