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Originally Posted by premier_flyer
(Post 29188308)
I did call, several times. They are not allocating PE seats...yet. As mentioned, they want to fill their revenue seats first. I asked if they could tell me when they would start allocating the reward seats - they said the system doesn't tell them. I've called several times over the last few months - same answer. If there are lots of seats available it's just a matter of hours/days before they call to confirm my seat, but you need to be a cool customer to wait till the last minute.
You don't have to wait for the waitlist to clear, it might not https://www.flyertalk.com/forum/cath...uto-clear.html There has been at least one ocassion where I have to tell the CS agent: "Drop my CX889 waitlist" "OK sir, done. Are you ready to ticket?" "Please add the CX889 immediately available seat, then ticket.] https://cimg5.ibsrv.net/gimg/www.fly...7eda89e35c.png https://cimg6.ibsrv.net/gimg/www.fly...cbc296d532.png |
OK - so I called MPC and they said if they dropped me from the waitlist - I would be charged full fare for the seat. He says redemption seats are not available, and the waiting list would be closed by Wednesday. Very confused so I'm having their manager call me tomorrow.
He also said there are ONLY 2 SEATS left on those 3 flights... which doesn't seem the case on expertflyer.com on the availability seat map results on those flights. Can you check this again please? |
Originally Posted by premier_flyer
(Post 29191052)
OK - so I called MPC and they said if they dropped me from the waitlist - I would be charged full fare for the seat. He says redemption seats are not available, and the waiting list would be closed by Wednesday. Very confused so I'm having their manager call me tomorrow.
He also said there are ONLY 2 SEATS left on those 3 flights... which doesn't seem the case on expertflyer.com on the availability seat map results on those flights. Can you check this again please? Why dont u ask them as directly as possible in the first instance - is there an available PE redemption seat on XXX flight on YYY date? Or maybe there is an IT issue w/ AM (phantom availability that online users are seeing?) |
Originally Posted by premier_flyer
(Post 29191052)
OK - so I called MPC and they said if they dropped me from the waitlist - I would be charged full fare for the seat. He says redemption seats are not available, and the waiting list would be closed by Wednesday. Very confused so I'm having their manager call me tomorrow.
He also said there are ONLY 2 SEATS left on those 3 flights... which doesn't seem the case on expertflyer.com on the availability seat map results on those flights. Can you check this again please? But the point is moot because you should be able to add the seat to your existing booking and send to ticketing right away. If I were you I would've insisted on waiting til the supervisor was available and sorted this out directly. |
No don't bother calling them back
Log into https://www.asiamiles.com/amwdsibere...NTRYCOUNTRY=HK and just redeem this immediately. Should be done. https://cimg8.ibsrv.net/gimg/www.fly...3f3af29c40.png |
Originally Posted by ermen
(Post 29191135)
sounds like a noob agent?
Why dont u ask them as directly as possible in the first instance - is there an available PE redemption seat on XXX flight on YYY date? Or maybe there is an IT issue w/ AM (phantom availability that online users are seeing?) |
Originally Posted by premier_flyer
(Post 29191890)
No redemption seats available yet, and not guaranteed.
Or am I still going to see the pair of seats next morning when I wake up too? https://cimg9.ibsrv.net/gimg/www.fly...9854ed2fcd.png https://cimg0.ibsrv.net/gimg/www.fly...dedfb2a1d7.png |
Originally Posted by percysmith
(Post 29191938)
There are currently available redemption outbound seats and even for the inbound since lunch HK time . I don't know how come you have a net connection to post on FT but not be able to redeem the seats online. It's dinnertime now over here.
Or am I still going to see the pair of seats next morning when I wake up too? I inputted my full itinerary (final destination Cebu) on the page and it states that it's full. One of the agents also mentioned this, that the full itinerary is not open. So now we know the Lon-HK route is open, but the HK-Cebu is full, would it be best to redeem that booking and find a HK-Cebu flight one way at this late stage. What a debacle! Surely CX must have a better user experience for passengers than this? |
Your seventh post https://www.flyertalk.com/forum/cath...l#post28836346 not your first https://www.flyertalk.com/forum/cath...l#post28528013 - we might need some quick recaps when conversations go so far back.
HK Point of Sale: CX () 925 0 HKG 23/12/17 16:05 CEB 23/12/17 18:50 333 Daily 60% / 32m J0 C0 D0 I0 W0 R0 E0 Y0 B0 H0 K0 M0 L0 V0 S0 N0 Q0 CX () 921 0 HKG 24/12/17 8:30 CEB 24/12/17 11:15 333 Su,T,W,Th,Sa 77% / 12m J3 C3 D3 I1 Y0 B0 H0 K0 M0 L0 V0 S0 N0 Q0 CX () 925 0 HKG 24/12/17 16:05 CEB 24/12/17 18:50 333 Daily 60% / 32m J1 C0 D0 I0 W0 R0 E0 Y0 B0 H0 K0 M0 L0 V0 S0 N0 Q0 CX () 925 0 HKG 25/12/17 16:05 CEB 25/12/17 18:50 333 Daily 60% / 32m J4 C4 D3 I0 W0 R0 E0 Y0 B0 H0 K0 M0 L0 V0 S0 N0 Q0 We still have Christmas holidays over here - the CCP hasn't taken that away (so far). And we only need to take three days' annual leave to take holidays all the way to 1/1 |
Frankly it looks like chances you get an award seat to Cebu on 23-24/12 is very slim, limited cash seats either. Maybe plan alternative first?
Actually I have my own waitlist to worry - a Sat red eye to SIN (CX659 Feb 10 Sat) in J (U). Is it too early to tell? |
Thanks for this info... Omission is not intended at all!
So - it looks like there are only a few possible seats for HK-Cebu (based on arrival time in HK) CX 925 24/12 at 16:05 from HK - J1 CX 925 24/12 at 16:05 from HK - J4 C4 D3 D being the discounted business class seat... Book the London Heathrow - HK on redemption and ticket the D then ... |
Originally Posted by premier_flyer
(Post 29193190)
Thanks for this info... Omission is not intended at all!
So - it looks like there are only a few possible seats for HK-Cebu (based on arrival time in HK) CX 925 24/12 at 16:05 from HK - J1 CX 925 24/12 at 16:05 from HK - J4 C4 D3 D being the discounted business class seat... Book the London Heathrow - HK on redemption and ticket the D then ... CX921 J3 C3 D3 I1 Y0 B0 H0 K0 M0 L0 V0 S0 N0 Q0 CX925 J0 C0 D0 I0 W0 R0 E0 Y0 B0 H0 K0 M0 L0 V0 S0 N0 Q0 Currently CX921 one-way business on that day is HKD8135. Good luck! |
Originally Posted by premier_flyer
(Post 29192593)
So now we know the Lon-HK route is open, but the HK-Cebu is full, would it be best to redeem that booking and find a HK-Cebu flight one way at this late stage. What a debacle! Surely CX must have a better user experience for passengers than this?
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Upgrade Redemptiom with J0 C0 D0 I0
I just had a somewhat interesting experience. I had been on a waitlist for 9 January CX872 HKG-SFO since early November. Seats were wide open back then but I was waitlisted. Eventually it was sold out. However, I got a message from CX yesterday that my upgrade was cleared. EF showed F2 A0 J0 C0 D0 I0 W0 R0 E0 Y0 ... all 0s except F2. Somehow CX found a seat for me. I wonder if the flight was so oversold with Y and PEY vacationers that they decided to clear upgrades. If they cannot get $$$, they can at least burn some of their AM liabilities. Any opinions?
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Originally Posted by cxfan1960
(Post 29198325)
I just had a somewhat interesting experience. I had been on a waitlist for 9 January CX872 HKG-SFO since early November. Seats were wide open back then but I was waitlisted. Eventually it was sold out. However, I got a message from CX yesterday that my upgrade was cleared. EF showed F2 A0 J0 C0 D0 I0 W0 R0 E0 Y0 ... all 0s except F2. Somehow CX found a seat for me. I wonder if the flight was so oversold with Y and PEY vacationers that they decided to clear upgrades. If they cannot get $$$, they can at least burn some of their AM liabilities. Any opinions?
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