How exactly does CX Waitlist work for awards?
#241
Join Date: Dec 2013
Location: HKG
Posts: 16
I've found that the HKIA desk to be quite helpful (and definitely much more helpful compared to the hotline). Not sure if I can describe in detail since I don't know if what the staff did was allowed, but they definitely gave me a lot more information than those on the phone regarding waitlist clearance and loads etc 

Thanks for the tip! I'll be at HKIA anyways on Sun, maybe i'll go speak to someone at the CX desk..
x
#242




Join Date: May 2012
Location: Los Angeles
Programs: CX GO (in hibernation mode), AA EXP, SPG GO, HH DM
Posts: 317
I've found that the HKIA desk to be quite helpful (and definitely much more helpful compared to the hotline). Not sure if I can describe in detail since I don't know if what the staff did was allowed, but they definitely gave me a lot more information than those on the phone regarding waitlist clearance and loads etc 

can anyone help check for upgrade availability on 21/10/16 lax-hkg on flight cx883? both wife and I are on the wait list as separate booking reference #'s. thanks in advance!
#243
Ambassador, Hong Kong and Macau




Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,131
It's not immediately available now.
Upgrade same availablity as straight redemption, only different priority: https://www.flyertalk.com/forum/cath...l#post22897273
Upgrade same availablity as straight redemption, only different priority: https://www.flyertalk.com/forum/cath...l#post22897273
#244




Join Date: Dec 2001
Location: China
Posts: 1,646
This morning I encountered a pretty extreme example of withholding from partners. This time it's affecting QF FF as well as BAEC:
31/12 HKG-KIX
AM: At least 6 seats on each of CX562 and 594 (I can go all the way down to payment page this time)
http://www.hongkongcard.com/webedito...5516_29783.png
BA: one seat on CX562 (result is the same no matter which country of residence is used, I tried switching)
http://www.hongkongcard.com/webedito...5620_89652.png
QF: not more than 1 seat (if one seat, CX562 was available)
http://www.hongkongcard.com/webedito...5704_87617.png
If CX continues with this I see fewer opportunities for burning Avios.
31/12 HKG-KIX
AM: At least 6 seats on each of CX562 and 594 (I can go all the way down to payment page this time)
http://www.hongkongcard.com/webedito...5516_29783.png
BA: one seat on CX562 (result is the same no matter which country of residence is used, I tried switching)
http://www.hongkongcard.com/webedito...5620_89652.png
QF: not more than 1 seat (if one seat, CX562 was available)
http://www.hongkongcard.com/webedito...5704_87617.png
If CX continues with this I see fewer opportunities for burning Avios.
Basically, the airlines have learned expensive lesson that showing true availibility for redemption bookings is costly, because of the very large numbers of searches people do. True availability requires a call back to the revenue management system, taking into account POS/POC/frequent flyer tier/ currency/ current demand/ supply balance etc etc
So rather than show each other the true availability on search, you use a cache, and only update the cache when required. But there is then a risk that the cache and reality are out of sync, and when pax actually makes booking, so sorry, not available.
The way to reduce this risk is to be conservative on what the cache shows. So even if CX has 6 seats, you tell your partners you only have 1. And you only need to update the cache when you go to 0, (or more seats opened up) rather than updating the cache from 6 to 4 back up to 5 etc.
#245
Ambassador, Hong Kong and Macau




Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,131
For that case the cache was off for 48 hours, until CX withdrew the ~12 seats from redemption on Friday 26/8
Makes a mockery of the stated oneworld "competitive advantage" http://www.flyertalk.com/forum/catha...l#post24791807
But what isn't oneworld or its members throwing out the window these days?
That was suggested to me privately. This is known behaviour for JL Domestic (which only ever shows 4 seats) or LAN domestic (7 seats).
Since there's no way for me to test the theory cost free (well, short of booking BAEC and then cancelling within 24 hours) I didn't really try.
But it'd be horrible for planning purposes if CX is really drip-feeding availablity to its partners - are we all going to have to "test" CX availability on BAEC and cancelling if we get it wrong?
But what isn't oneworld or its members throwing out the window these days?
So rather than show each other the true availability on search, you use a cache, and only update the cache when required. But there is then a risk that the cache and reality are out of sync, and when pax actually makes booking, so sorry, not available.
The way to reduce this risk is to be conservative on what the cache shows. So even if CX has 6 seats, you tell your partners you only have 1. And you only need to update the cache when you go to 0, (or more seats opened up) rather than updating the cache from 6 to 4 back up to 5 etc.
The way to reduce this risk is to be conservative on what the cache shows. So even if CX has 6 seats, you tell your partners you only have 1. And you only need to update the cache when you go to 0, (or more seats opened up) rather than updating the cache from 6 to 4 back up to 5 etc.
Since there's no way for me to test the theory cost free (well, short of booking BAEC and then cancelling within 24 hours) I didn't really try.
But it'd be horrible for planning purposes if CX is really drip-feeding availablity to its partners - are we all going to have to "test" CX availability on BAEC and cancelling if we get it wrong?
Last edited by percysmith; Aug 30, 2016 at 2:01 am
#246
Ambassador, Hong Kong and Macau




Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,131
#247




Join Date: May 2012
Location: Los Angeles
Programs: CX GO (in hibernation mode), AA EXP, SPG GO, HH DM
Posts: 317
It's not immediately available now.
Upgrade same availablity as straight redemption, only different priority: https://www.flyertalk.com/forum/cath...l#post22897273
Upgrade same availablity as straight redemption, only different priority: https://www.flyertalk.com/forum/cath...l#post22897273
#248



Join Date: May 2015
Posts: 521
stupid question, but how do you know they've cleared your waitlist. Do they call? Text? Email? Do you keep watching BA for award space and call back? Curious as to the earliest they've ever cleared your waitlist.
#249


Join Date: Mar 2012
Location: Vancouver, Manila, Singapore, Kuala Lumpur, Hong Kong
Posts: 348
I usually receive an email saying there's been a change in my booking. Then when I log into my MP account it's confirmed, then call MP to issue the ticket.
#250

Join Date: Jun 2014
Location: Singapore, Hong Kong
Programs: CX MPC, EY Guest
Posts: 31
Regarding waitlisting on a CX flight as an MPC member:
I made a request for an award booking in J class for my mum a CX return flight from HKG to LHR in December (peak period, I know) back in July, while she was still a basic Green member. She recently re-qualified as a Silver member last week.
Does this upgrade in status affect her chances at nabbing a seat here?
I made a request for an award booking in J class for my mum a CX return flight from HKG to LHR in December (peak period, I know) back in July, while she was still a basic Green member. She recently re-qualified as a Silver member last week.
Does this upgrade in status affect her chances at nabbing a seat here?
#251
Join Date: May 2009
Programs: BA- GGL, Hyatt-GLB, Marriott- AMB
Posts: 284
Regarding waitlisting on a CX flight as an MPC member:
I made a request for an award booking in J class for my mum a CX return flight from HKG to LHR in December (peak period, I know) back in July, while she was still a basic Green member. She recently re-qualified as a Silver member last week.
Does this upgrade in status affect her chances at nabbing a seat here?
I made a request for an award booking in J class for my mum a CX return flight from HKG to LHR in December (peak period, I know) back in July, while she was still a basic Green member. She recently re-qualified as a Silver member last week.
Does this upgrade in status affect her chances at nabbing a seat here?
#252
Ambassador, Hong Kong and Macau




Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,131
#255



Join Date: May 2004
Location: SYD
Programs: UA PG 1MM - AccorPlus Platinum
Posts: 327
Hey there - hope someone can help me... I've been waitlisted for a J award on CX101 HKG to SYD on 16 OCT 2016 for several months. Award availability in J for the week of 16 OCT is showing nothing at all, so I guess my chances are not so good 
Would anyone be able to look into J loadings for this flight and give me some visibility?

Would anyone be able to look into J loadings for this flight and give me some visibility?

