Is it possible to buy a (cheap) upgrade on Cathay Pacific upon check-in?

The short answer is no.

Cathay, as a general rule, does not allow you to purchase last minute upgrades if there are empty seats in Y+, J or F. The only way to upgrade a ticket is to pay the fare difference between your current ticket, and an available fare class in the higher cabins. Note that if your current ticket has restrictions (cancellation fees, non-refundable) these still apply.

There are been stories of people who have been offered cheap upgrades by Cathay, but this is more an exception than a common occurrence.


If I upgrade my ticket using asia miles, do I still earn miles?

Yes, you will earn miles for the original fare class that you booked, not the upgraded cabin.

How do I get a free upgrade / operational upgrade (op-up)?
Cathay Pacific does not upgrade passengers just because there are empty seats in higher classes. Upgrades will only occur where there is overbooking in lower classes.

The order of upgrades when required is believed to be:

1. VIP (Heads of State, Government Bodies, or Canto Pop/Movie stars)
2. CX Diamond Plus
3. CX Diamond Invitation, Diamond
4. CX Gold
5. CX management staff on travel duty
6. oneworld Emerald
7. CX staff on duty nominees , other airline staff nominees, CX staff on personal travel
8. oneworld Sapphire
9. CX Silver
10. oneworld Ruby
11. CX Green
12. Asia Miles
13. Non status

In the event of a tiebreak being needed, generally those with lower "Boarding Numbers" will take precedence (lower BN takes priority). The earlier you check in, the lower your BN. Asking for an upgrade at check-in will not work, so don't. This is definitely one case of where "if you don't ask, you don't get", does NOT apply. The amount you paid for your ticket or the fare class of your ticket does not appear to affect your upgrade chances.


I am travelling on an award ticket. Will I still be considered for a free upgrade?

Yes - there are many stories of passengers on award tickets, or who upgraded a class using miles, getting (additional) upgrades.



What happens if the aircraft has 4 or 3 cabins, but is only selling Business and Economy seats?

It is likely if you have Marco Polo status, and to a lesser extent oneworld status, you may be able to sit in either First Class seats (if booked in J) or Premium Economy (if booked in Y) with service of the original cabin. There doesn't appear to be consistency yet as to how these semi-upgrades are allocated. Some people have been able to choose seats in the higher cabin during online check-in, or some will get them on request at check-in. However, there is no entitlement to these seats.


Will I get an upgrade on my Birthday, or for my membership anniversary, or for reaching xx number of lifetime club miles?

Please see this link for members' experience with these kinds of upgrades: Marco Polo Anniversary Upgrades


I want to use Asia Miles to upgrade a BA flight. How do I do this?

As of 22 June 2018, it is no longer possible to upgrade BA flights with Asia Miles.


How do I upgrade a CX flight using miles?

If you already have issued your original ticket:

1. Try upgrading using Manage My Booking on the website (not always successful)
2. If self-service doesn't work, try calling Marco Polo hotline to check availability
3. If there is availability, you will need to issue the upgrade immediately to secure it. They may give you a few days grace before isssuing the upgrade, but this is now rarely given.
4. In a few days, or longer if they are busy, your miles will be deducted, and you will be emailed a new e-ticket with the upgrade class details on it, and your online booking for your original booking class will disappear.

If you have not made any booking yet, and you want to check availability:

1. Call Marco Polo club to check for availability on the flights/dates you want, or check for normal redemption availability on the website.
2. Book a revenue ticket in the class of service for which you will be paying. Do NOT do this via the website -- call a CX telephone sales number/travel agent.
3. Put the booking on hold.
4. Call the Marco Polo/Asia Miles Service Center. Have them book the upgrade and give you a deadline to have the ticket issued. (It's usually about 72 hours).
5. Have telephone sales/travel agent issue your revenue ticket.
6. Call Marco Polo/Asia Miles back. Give them the revenue ticket number against the PNR and ask them to issue your upgrade.
7. In about two or three days, you'll get a new ticket with the upgrade showing.

If you don't receive a new e-ticket before departure, call up Marco Polo club to double check if the upgrade has been issued.