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Old Jul 23, 2024 | 3:55 pm
  #1388  
cxwaterboy
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Originally Posted by fakecd
Do CX allow penalty free 'upsell' or 'upgrade'? I have redemption T (PEY) but now U (Biz) has opened up. I'm happy to burn more points if I don't need to pay US$120 cancel/reissue fee, so in these instances do CX upon asking agents waive penalty for upsell? Similarly, what if this was revenue ticket? I seem to feel there was a policy about waiver of change fee in case of upsell but wasn't sure if this was CX or SQ or my own wishful thinking.
For upselling revenue tickets, I normally get the fee waived if it’s for same flight. If you are doing it on the phone, the agent will put you on hold to get approval.
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