How to assign F seats on CX on the 77W
Jun 2, 2013, 10:33 pm
#76
Join Date: Nov 2003
Location: CGK/KOA
Programs: AA ExPlat HH Diamond
Posts: 1,683
Just booked an AA award on CX JFK-HKG-CGK. Tried to do seat assignment online CX.com, and all seats were blocked or taken, except 2D. REALLY want a window. Called CX here in CGK, and agent told me that the type of ticket I was on, I could only get a seat assignment 48 hours out. I replied that the website would let me choose 2D, but no windows. She placed me onhold, and came back with you are now in 1K. happy happy happy. Hope it sticks!
Jun 2, 2013, 11:15 pm
#77
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,527
Just booked an AA award on CX JFK-HKG-CGK. Tried to do seat assignment online CX.com, and all seats were blocked or taken, except 2D. REALLY want a window. Called CX here in CGK, and agent told me that the type of ticket I was on, I could only get a seat assignment 48 hours out. I replied that the website would let me choose 2D, but no windows. She placed me onhold, and came back with you are now in 1K. happy happy happy. Hope it sticks!
Jun 2, 2013, 11:39 pm
#79
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,124
Graphical Seat Map Glitch in Amadeus? Must use text based system instea
Just booked an AA award on CX JFK-HKG-CGK. Tried to do seat assignment online CX.com, and all seats were blocked or taken, except 2D. REALLY want a window. Called CX here in CGK, and agent told me that the type of ticket I was on, I could only get a seat assignment 48 hours out. I replied that the website would let me choose 2D, but no windows. She placed me onhold, and came back with you are now in 1K. happy happy happy. Hope it sticks!
Apparently, there seems to be a glitch in Amadeus where if the agent pulls up a graphical seat map using the graphical point and click interface, the seats show up as "occupied". This seems to also be the case for the graphical seat map on the CX website.
However, if the agent goes into text/command line mode in Amadeus, the seats show up as available!! Hence, the agent being able to assign you seat 1K after putting you on hold (she probably had to consult a colleague or supervisor for help to go into text/command line mode as most agents especially inexperienced ones tend to use graphical mode).
Jun 2, 2013, 11:46 pm
#80
Join Date: Jan 2005
Location: LAX/BUR/NRT
Programs: AA Life PLT 2MM+, JL, CX, SQ, EK, QF, UA, BA, AR, Bonvoy Life Plat
Posts: 144
Blocked F on 77W
I see from your prior post that you were trying to reserve a seat ticketed using an AA Award. This books into Z not F. CX appears to mark all 77W FC "A" and "K" seats as either blocked or "premium only". This is a long standing annoyance that has been discussed many times in the past. When you tried to select a seat on the CX website, did you log in using a CX FF number that has CX Gold or higher status? If not, that's probably why you couldn't select a window seat. That being said, I have never had a problem getting a blocked/premium seat by calling CX as either OW Sapphire or Emerald. Never heard of a 48 hour rule either for FC.
Jun 3, 2013, 5:03 am
#81
Join Date: Nov 2003
Location: CGK/KOA
Programs: AA ExPlat HH Diamond
Posts: 1,683
Thanks for the feedback, all. The agent said the 48 hour rule was specifically for Z class, not F. I do not have any status on CX, just AA EXP, and my number was on the reservation. She stated that I was not able to choose any seat as I was in Z until 48 hours. It wasn't until that I remarked that the website would allow me to choose 2D, just not a window seat, that she put my on hold and came back with a window.
Jun 3, 2013, 5:59 am
#82
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,527
Thanks for the feedback, all. The agent said the 48 hour rule was specifically for Z class, not F. I do not have any status on CX, just AA EXP, and my number was on the reservation. She stated that I was not able to choose any seat as I was in Z until 48 hours. It wasn't until that I remarked that the website would allow me to choose 2D, just not a window seat, that she put my on hold and came back with a window.
I repeat: there is no type of First Class ticket on CX (paid, CX award, or partner award) that does not allow seat reservations.
Elite status (or lack thereof) also makes no difference.
Jun 4, 2013, 2:19 pm
#83
Join Date: Jul 2010
Location: Minneapolis, MN
Programs: DL Silver, Hilton Diamond, Marriott Gold
Posts: 68
Was checking a flight for a friend (in August) and noticed she had also been bumped from her seat, previously 2A, and assigned 1K instead.
In all my experience flying CX F it's the first time this has happened.
Considering how far out the flight is, it seems to me like CX is making this the standard practice and will refuse assigning 2A or 2K in advance unless there is a baby travelling.
In all my experience flying CX F it's the first time this has happened.
Considering how far out the flight is, it seems to me like CX is making this the standard practice and will refuse assigning 2A or 2K in advance unless there is a baby travelling.
Jun 4, 2013, 4:34 pm
#84
Join Date: Sep 2010
Location: Cypress Hills Research Center
Posts: 5,295
I recently booked an award F via AA and had no problem in getting them (AA) to assign 2A.
BTW, the booking confirmation e-mail even had both the AA and CX PRN's on it. Don't remember (or maybe just didn't notice) this being the case in the past. ^
Of course 2A being a bassinet seat meant that I could get bumped if someone was traveling with an infant, but them's the breaks.
BTW, the booking confirmation e-mail even had both the AA and CX PRN's on it. Don't remember (or maybe just didn't notice) this being the case in the past. ^
Of course 2A being a bassinet seat meant that I could get bumped if someone was traveling with an infant, but them's the breaks.
Jun 5, 2013, 9:27 am
#85
Join Date: Jul 2010
Location: Minneapolis, MN
Programs: DL Silver, Hilton Diamond, Marriott Gold
Posts: 68
Just as a follow up, I got an explanation from a call center agent. She put me back in 2A but said that they now often move people out of that seat if there is no indication that the passenger is traveling with a baby, which is why they bumped me out if twice before. She said to monitor it and unfortunately I’d probably be moved again and would have to keep calling back to try and get someone to reassign that seat. An annoying game of cat and mouse.
Jun 5, 2013, 10:10 am
#86
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond
Posts: 8,745
Just as a follow up, I got an explanation from a call center agent. She put me back in 2A but said that they now often move people out of that seat if there is no indication that the passenger is traveling with a baby, which is why they bumped me out if twice before. She said to monitor it and unfortunately I’d probably be moved again and would have to keep calling back to try and get someone to reassign that seat. An annoying game of cat and mouse.
Jun 28, 2013, 4:28 am
#87
Join Date: Sep 2003
Location: AA Lifetime PLT , BA Silver , BD RIP , HH Gold, SPG / Marriott PLT , EF Subscriber
Posts: 6,702
Just as a follow up, I got an explanation from a call center agent. She put me back in 2A but said that they now often move people out of that seat if there is no indication that the passenger is traveling with a baby, which is why they bumped me out if twice before. She said to monitor it and unfortunately I’d probably be moved again and would have to keep calling back to try and get someone to reassign that seat. An annoying game of cat and mouse.
Awards on Long Haul are now allocated 1D or 2D by the system, and the seat once changed cannot be moved online. The same situation does not apply to the few remaining Short Haul First Class flights.
Seems you have to fight for a move by Phoning, however I am not 100% confident the system will not move you out of the window seat again.
Jun 28, 2013, 10:58 am
#88
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond
Posts: 8,745
I have had this happen 3 times on one recent flight JFK-HKG..now seems the New website has an additional enhancement[sic]
Awards on Long Haul are now allocated 1D or 2D by the system, and the seat once changed cannot be moved online. The same situation does not apply to the few remaining Short Haul First Class flights.
Seems you have to fight for a move by Phoning, however I am not 100% confident the system will not move you out of the window seat again.
Awards on Long Haul are now allocated 1D or 2D by the system, and the seat once changed cannot be moved online. The same situation does not apply to the few remaining Short Haul First Class flights.
Seems you have to fight for a move by Phoning, however I am not 100% confident the system will not move you out of the window seat again.
Jun 28, 2013, 12:14 pm
#89
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,124
Check your MPO Profile
Apparently, if you update your MPO profile and indicate that your prefer window seats, even if the TA doing the booking does not choose a seat for you, CX seems to automatically selects a window seat for you (provided one is available).