KA leaked passengers personal data
Aug 7, 2011, 5:06 pm
#1
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KA leaked passengers personal data
http://www1.hk.apple.nextmedia.com/t...rt_id=15503305
According to Apple Daily, KA has leaked passengers data including passport numbers, names, and itineraries accidentally. One of their reservation call center staffs accidentally sent those information to another passenger.
KA said it is an isolated incident. They will implement extra measures and all e-tickets will be encrypted will password.
No mention of whether KA has informed the affected passengers (total of 5) and whether they have provided compensations such as ID theft monitoring to them. I hope they don't encrypt the e-tickets with the same password
According to Apple Daily, KA has leaked passengers data including passport numbers, names, and itineraries accidentally. One of their reservation call center staffs accidentally sent those information to another passenger.
KA said it is an isolated incident. They will implement extra measures and all e-tickets will be encrypted will password.
No mention of whether KA has informed the affected passengers (total of 5) and whether they have provided compensations such as ID theft monitoring to them. I hope they don't encrypt the e-tickets with the same password
Aug 7, 2011, 9:08 pm
#4
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It's a simple mistake, but I forsee KA will introduce "measures" that will either make it tougher for KA staff to do their jobs, or for pax to view their info. People really need to lighten up and realize people make honest mistakes, and then just let it go. Now, if this is a common occurence then we have a problem and "measures" do need to be considered.
Aug 7, 2011, 10:08 pm
#5
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But more importantly how are they going to determine the password? Do you have to provide one during booking? Or they just generate one for you and send it via a separate email?
Last edited by JALPak; Aug 7, 2011 at 10:41 pm
Aug 7, 2011, 10:11 pm
#6
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It's a simple mistake, but I forsee KA will introduce "measures" that will either make it tougher for KA staff to do their jobs, or for pax to view their info. People really need to lighten up and realize people make honest mistakes, and then just let it go. Now, if this is a common occurence then we have a problem and "measures" do need to be considered.
Aug 7, 2011, 10:11 pm
#7
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Yes, it is only an isolated incident caused by carelessness of their staff. That's why they want to implement extra measures to avoid this from happening again in the future
Last edited by JALPak; Aug 7, 2011 at 10:41 pm
Aug 7, 2011, 11:49 pm
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Also, sending e-ticket to the pax email should of been an easy and automated task. Can't believe KA still requires people to do it by hand?
Aug 8, 2011, 12:01 am
#9
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Not everyone is as internet savvy as you are. You will be surprise at 2011 how many people are still struggling with the fundamentals of downloading, surfing, etc.
Also, sending e-ticket to the pax email should of been an easy and automated task. Can't believe KA still requires people to do it by hand?
Also, sending e-ticket to the pax email should of been an easy and automated task. Can't believe KA still requires people to do it by hand?
Well, they probably still someone to select the tickets to send to the passengers after the booking is done over the phone? But what surprised me is that it contains passport numbers in the attachment! That's just wrong and is not a good practice at all. They definitely don't need passport info there.
I don't recall seeing passport info on my CX e-ticket few months ago...but the report says the e-tickets contain passport numbers of some of the 5 passengers affected...
電子機票上有各人的姓名、部份護照號碼、前往目的地、出發日期等個人資料。
Aug 8, 2011, 12:04 am
#10
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My guess is that the TA booked these five people who were traveling in separate groups but forgot to separate them internally and made them all under one booking, in which ALL of their e-tickets were sent to one person. The other people probably never received their e-tickets.
So yes, this is just a simple human error and not a fundamental error within KA's booking system or whatnot.
Aug 8, 2011, 12:07 am
#11
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I don't think KA sent out those e-tickets by hand, given the fact that two people were traveling together, and the other three were probably traveling together OR were booked in chronological order.
My guess is that the TA booked these five people who were traveling in separate groups but forgot to separate them internally and made them all under one booking, in which ALL of their e-tickets were sent to one person. The other people probably never received their e-tickets.
So yes, this is just a simple human error and not a fundamental error within KA's booking system or whatnot.
My guess is that the TA booked these five people who were traveling in separate groups but forgot to separate them internally and made them all under one booking, in which ALL of their e-tickets were sent to one person. The other people probably never received their e-tickets.
So yes, this is just a simple human error and not a fundamental error within KA's booking system or whatnot.
Aug 8, 2011, 5:22 pm
#13
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Aug 8, 2011, 6:39 pm
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Not only that, once in a phone conversation when changing an award ticket, I asked that the same cc be used.. and the agent blabbed out a cc that was not mine!
Aug 8, 2011, 6:55 pm
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