Originally Posted by
Cathay Boy
Also, sending e-ticket to the pax email should of been an easy and automated task. Can't believe KA still requires people to do it by hand?
I don't think KA sent out those e-tickets by hand, given the fact that two people were traveling together, and the other three were probably traveling together OR were booked in chronological order.
My guess is that the TA booked these five people who were traveling in separate groups but forgot to separate them internally and made them all under one booking, in which ALL of their e-tickets were sent to one person. The other people probably never received their e-tickets.
So yes, this is just a simple human error and not a fundamental error within KA's booking system or whatnot.