Originally Posted by
JALPak
But isn't it a better practice to not send the e-ticket through email? Just have them to download that through the website should fix this careless issue?
Not everyone is as internet savvy as you are. You will be surprise at 2011 how many people are still struggling with the fundamentals of downloading, surfing, etc.
Also, sending e-ticket to the pax email should of been an easy and automated task. Can't believe KA still requires people to do it by hand?