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-   -   Complaints about Customs (https://www.flyertalk.com/forum/canada/810328-complaints-about-customs.html)

propofol Apr 14, 2008 9:05 am

Cur is the man/woman! Thank goodness someone can so clearly say what a bunch of us think. I love that post! :)

ypqRD Apr 14, 2008 9:09 am


Originally Posted by CBSAguy (Post 9563574)
Lots of people, especially business people, travel without purchasing anything. We do understand this. Purchasing nothing on a trip abroad does not mean an automatic trip to Secondary.

Is this why I am sometimes asked to "prove" that I was on a business trip? Or is the agent just trying to get me mad? Because this happens to me time after time. "Where are you coming from today?" " er.... Orlando" (come on, I'm not the only one who forgets where I just was.) "Why were you there?" "I was at a conference called TechEd." "And how does that consititute a business trip?" <glare at me a little, like come on, you're a GIRL, you went to a conference with TECH in its name, and sure, you're carrying the attendee bag and the two guys before you carrying the same bag said they were at TechEd too, but glare glare you couldn't have a business reason> "I own a computer consulting company." "OK, thanks" <stamp things>. Leaving me completely puzzled.

That question "how is THAT a business trip" "why would THAT be business for you" etc happens to me just about every time. I really don't know why. I'm coming HOME. You have to let me in. Is it that proving it is a business trip makes my lack of purchases acceptable? Is the world full of people who say it was a business trip when it wasn't, and whose defenses crumble in the face of that single question?

Machdiamond Apr 14, 2008 10:09 am

I agree CBSA is asking way too many questions to Canadian citizens, most of which should be none of their business. I generally feel more welcomed in Europe or Asia than when I fly back to my own country :(

Personally, I have entered Canada over the years as a foreign visitor residing in the US, residing in Europe, and eventually as a Canadian citizen and it has been my impression that I am asked most questions as a Canadian citizen, which I find particularly odd. Now this is my particular experience, and this has occurred in sequence therefore I do not know if it reflects the reality but I would tend to agree with Cur that there is something definitely wrong here.

However, the CBSA agents are not the ones who set up those policies, therefore I am not sure there is a point in fighting this with them directly.

Instead, I would suggest writing to the CBSA Advisory Committee and cc. your constituency's member of parliament.

Guy Betsy Apr 14, 2008 10:24 am


Originally Posted by ericw (Post 9535526)
I generally found Canadian custom officers spend more time with each passenger than many other countries, especially for returning residents. Even US pre-clearance is faster sometimes.

I love the Australian style, check your PP, stamp and go!:D

I beg to differ the Ozzie style. DO you know how many Canadians have been doubly scrutinized by the Australian immigration... ?

My passport has been fine everywhere except in Australia for some reason. My last visit through Sydney, they want to see my "ID" even with my passport in hand. I gave them D/L, SIN, BCC but they kept saying no... in the end, they seemed happy to see my Canadian Citizenship card... which is ridiculous cos we don't use that as ID anywhere else. And not everyone has that!

And its not only people of asian origin who has problems going through australia. Seems that the way Canadian passports were made have had some problems.

Back to the OT, I have not had any problems so far through YYZ T1. I've been through YVR, YUL too and I find YYZ lacks "green" . Its too sterile. I like YUL! Very nice.

Braindrain Apr 14, 2008 11:05 am


Originally Posted by cur (Post 9567934)
Talk to someone who works actually with infectious disease and they will tell you how stupid those nurses that lecture the CBSA every year are. note that they are nurses, not MDs or infectious disease specialists.

I happen to personally know the nurses and MD's (who all happen to be specialists) in the department that advises CBSA and other Federal departments.

Unless you actually know what you're talking about, I'd suggest you stay out of that subject area.

Sanosuke Apr 14, 2008 6:24 pm


Originally Posted by cur (Post 9567934)
WT_F are you talking about!?!?! These aren't views, these are LAWS!!!!!! :rolleyes:

Was this a personal attack on me? :rolleyes:

I'm way more dignified than that, cur.

Sanosuke!

taupo Apr 14, 2008 6:48 pm


Originally Posted by Sanosuke (Post 9572037)
Was this a personal attack on me? :rolleyes:

I'm way more dignified than that, cur.

Sanosuke!

Dignified or not, in his own unique way Cur raised some excellent points.

CBSAguy Apr 14, 2008 9:56 pm


Originally Posted by taupo (Post 9566734)
Especially when you have checked a box on the CBSA provided form that tells them the purpose of the trip.

Some of the questions really are a fishing expedition and can go unanswered.

"Study", "Personal", or "Business" are all very vague and often require clarification for various reasons.

CBSAguy Apr 14, 2008 10:27 pm


Originally Posted by cur (Post 9567934)
Talk to someone who works actually with infectious disease and they will tell you how stupid those nurses that lecture the CBSA every year are. note that they are nurses, not MDs or infectious disease specialists. you can't get anything through an E311 card that was in someone's mouth. :rolleyes::rolleyes: and i'm sure that if you could, those kevlar gloves would shield yourself from any possible threat (including the threat of insecurity, yeah?)

your stats (obviously made up because you don't realize the false-negatives that get through you) don't account for postal seizures such as the case that i indicated. the red screen (indicating a hit) will not show up for Sam Smith's cocaine postal seizure recorded under S Smith in 1995. of course, if a targeter is looking for Sam Smith passport number ABC12345, iPIL will show a red screen for Sam Smith ABC12345. that's not disputed.

I get the "i'm gonna charge you with hindrance unless you stop pissing me off!" line every fifth time through secondary and it gets old. I'm not surprised you pulled that one. Next time I should smuggle in a dictionary, have it seized, and I'll bookmark certain pages so the BSos can look at it while it's awaiting destruction in the queen's warehouse.

you're missing the point. there are no grounds for inspection at a port. they can send every single person in or just the ones wearing any purple for inspection. there is no reason to find cause or grounds. this stems into why i don't answer majority of the questions asked; they can inspect my goods but they certainly cannot ask me where i have been, what i do for a living, a business card, etc. a cop can't just ask me all those questions, either. and no one has rebutted that, except with anecdotes about how canadians freely support their information being submitted for CSIS inspection, or how i'm subject to the importation of seeds act

Regarding gloves, as far as I'm concerned, it's a health and safety issue. I wear them. That should really be of no concern to anyone but myself.

Regarding IPIL, I know how the system works. As for the rest of that paragraph, I'm afraid I don't follow your logic. You seem to be agreeing with me.

Regarding your admission that you get the "hindrance line" every fifth time through secondary, that's really saying a lot about your character and behaviour (I mean your acts of civil disobedience). Consider the fact that I have NEVER threatened to arrest ANYONE for hindering and I don't recall the last time I heard of a colleague arresting anyone for that offence.

Regarding your last paragraph above, the Supreme Court has ruled that we have a much lower expectation of privacy at the borders. I ask questions for a reason. We ask returning residents what type of work they do all the time. There are reasons for these questions that I will not get into.

Sanosuke Apr 14, 2008 11:31 pm

Hear hear, CBSAguy!

Sanosuke!

Sanosuke Apr 14, 2008 11:36 pm


Originally Posted by cur (Post 9567934)
you're missing the point. there are no grounds for inspection at a port. they can send every single person in or just the ones wearing any purple for inspection. there is no reason to find cause or grounds. this stems into why i don't answer majority of the questions asked; they can inspect my goods but they certainly cannot ask me where i have been, what i do for a living, a business card, etc. a cop can't just ask me all those questions, either. and no one has rebutted that, except with anecdotes about how canadians freely support their information being submitted for CSIS inspection, or how i'm subject to the importation of seeds act

Actually, Customs here in Canada *HAS* asked me for a business card and what I did for a living when I returned to YVR from a trip to LAS last year. And my home town is YYC They asked me _this_ in secondary. They also asked to search my camera and laptop. Go figure. It certainly proves that we are not immune to these types of searches at all. That is the reason for secondary!

Sanosuke!

st7860 Apr 14, 2008 11:43 pm

i think he's just upset thats all

cur Apr 15, 2008 1:32 am


Originally Posted by ypqRD (Post 9568954)
That question "how is THAT a business trip" "why would THAT be business for you" etc happens to me just about every time. I really don't know why. I'm coming HOME. You have to let me in. Is it that proving it is a business trip makes my lack of purchases acceptable? Is the world full of people who say it was a business trip when it wasn't, and whose defenses crumble in the face of that single question?

I'm really troubled by stories like this. :( What a Canadian was doing outside of Canada is no Canadian authority's business, unless there's a perfect profile for a sex tourist, which BSOs likely mis-interpret 9999/10000 times. When questioning gets like that, I would say "are you questioning my eligibility to go past those doors at the exit?"
Of course, cBSa guys would say it is a question pertaining to your goods. How your profession and which conference you visited pertains to the laptop and cellphone you are carrying beats the hell out of me. The cellphone and or laptop are legal or not. Being a luddite in possession of a laptop is not a crime and it doesn't provide any "indicators". If they were smart (and yes, there are smart BSOs out there), they would realize that the goods would speak for themselves. The business card for a tech company, the hotel bill at the same resort of a conference named on a lanyard in the luggage, the boarding passes matching the days of the hotel reservation, the corporate travel itinerary, and a laptop running linux speaks for itself and doesn't require questioning, except maybe "oh man, what happened to BSD?".
...whereas a liar would be obvious and subject to escalating of the progressive search, and yes, without the need for stupid questions. BSOs have this obsession with trying to catch people lying without any sort of incriminating physical evidence. Maybe cBSa guy could elaborate why new & stupid officers ask such irrelevant questions while performing customs inspections.

All of this being said, all six of my CBSA encounters this year have been great. Including the guy at PIL in YYZ T1 who told me that his wife would be better off with that prada purse than mine. 2007 was a very engaging year, however.
...it's still not as charming as that short bald guy in YYC CBP who keeps asking me to buy him lunch, or that medium height bald guy working the crew line who once told my wife to use the machines even though the hall was completely empty with 7 agents at PIL (half of them on their cellphones waiting for the shift to end) and only us in line, all because he doesn't want the responsibility of making a judgment call himself.

Originally Posted by CBSAguy (Post 9573365)
"Study", "Personal", or "Business" are all very vague and often require clarification for various reasons.

Maybe write to Stockwell Day and get him to expand the E311. And while they're at it, why not require all of us to submit to fingerprinting? Then that way StatsCan can get more information on us, because most Canadians are fine with it.
As a Canadian, how is this question at all important? Maybe as a topic of conversation at PIL to see what I'm really up to [ie: "how's school?", "got lots of defense contracts?", "how was the vacation", etc] , but even that is frivolous. Maybe cBSa guy can tell us the real reason: StatsCan use.


Originally Posted by Sanosuke (Post 9573728)
Actually, Customs here in Canada *HAS* asked me for a business card and what I did for a living when I returned to YVR from a trip to LAS last year. And my home town is YYC They asked me _this_ in secondary. They also asked to search my camera and laptop. Go figure. It certainly proves that we are not immune to these types of searches at all. That is the reason for secondary!

Sanosuke!

they can certainly inspect the contents on your camera. it's a good. just like a business card you are importing is a good. asking you for a card is pretty stupid of them, they can just come across it in an inspection of your goods. if they're asking for your consent, it's obviously because they are over-stretching their authority. if they wanted your business card, they would get your business card. i would never willingly give a card to a BSO. asking your career is not a matter pertaining to your goods. it's pertaining to your personal life. as a canadian, this is a non issue. it can't be asked. cops break rules all the time; it doesn't make their acts any more constitutional. BSOs over-stretch their authority repeatedly. i don't know why you are still disputing this fact. it's like you're filibustering on a commons vote to determine if the sky really is blue. your contributions on FT are great but you're really not making sense here. maybe you're assuming i'm saying BSos cannot ask anyone including non-permanent residents (eg: a Japanese citizen working in Canada on a visa) immigration related questions?


Originally Posted by taupo (Post 9572204)
Dignified or not, in his own unique way Cur raised some excellent points.

as i am the guy who takes the bottle of absolut from the bar to the cyber-cafe in the MLL all so i can hoard two work stations to myself (one playing solitaire, the other playing minesweeper and acting as a coaster for said bottle), i'd say my posts are in a more non-dignified kind of way :D

Minicooperman Apr 15, 2008 1:46 am

Now I'm really getting worried.....

I actually agree with Cur......

Scary!!

MCM.

Q Shoe Guy Apr 15, 2008 1:53 am


Originally Posted by Minicooperman (Post 9574042)
Now I'm really getting worried.....

I actually agree with Cur......

Scary!!

MCM.

Yep...


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