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-   -   Complaints about Customs (https://www.flyertalk.com/forum/canada/810328-complaints-about-customs.html)

taupo Apr 13, 2008 6:31 pm


Originally Posted by Cargoagent (Post 9564338)
I just returned from LHR with my daughter and when we got to Customs I was asked if I had a Travel Letter for my child. She asked my daughter some questions and seemed satisfied. I found this pretty odd as I was RETURNING home to my wife. At LHR we weren't asked for this letter, go figure. This is the first time I've been asked for this when returning home and the Agent was shocked (and said so) that I had not been asked before.

Is this something that is being pushed by the authorities and can it just be a written letter from my wife?

(I do understand the need when LEAVING my home country but not when RETURNING.)

If either my wife or I are travelling with a kid without each other, we carry a notarised letter. When we entered Canada at a land crossing with two of the kids, the CBSA officer had us roll down the rear window and asked the eldest child who we were, fortunately she answered Mummy and Daddy.

CBSA is the only agency we have run across that actually checks you are the parent. The Us, UK and NZ have not been interested in seeing the letter. Kudos to Canada for trying to stop child abduction

Sanosuke Apr 13, 2008 6:36 pm


Originally Posted by Simon (Post 9566377)
And just HOW does CBSA purport to determine I am a criminal by asking what my job is? By harrassing me about how long I have been away and what I am bringing back when it is WRITTEN ON THE FORM? By questioning other posters on this thread in the way they have? By being rude? By being aggressive?

I am a Canadian citizen. Once that is proven, I have the right of admission to Canada. If someone wants to arrest me in Canada, that is a separate issue.

The US ABSOLUTELY has the right to ask way more detailed questions of you entering their country, as you have NO RIGHT WHATSOEVER to enter their country.

Unless we have way more people who are criminals trying to enter Canada on Canadian passports than entering the US on American passports or EU on EU passports, there is no reason that the level of questioning should be so much higher by CBSA than EU/US who look at the passport of their own citizens and off you go.

Your comparison of yourself, a non-citizen, entering a foreign country to me, a citizen, entering my own country is like comparing apples and motor oil. No relation, not even both food.

Simon

Simon... now now, don't be so defensive as if you are hiding something from us people. There is absolutely NO reason why you should be so defensive when an agent asks you an question that could lead to probable cause to hold you further. Your reply to that agent that it was none of their business when you were askeda bout your wife's medical, was evidently an attempt to be defensive and evasive. Think about the wording you used in replying to the agent for a minute and imagine what the agent must be wondering when you just threw them an boat anchor in the face. There is NO reason also to be rude to an CBSA agent questioning you, if they were rude, you should have JUST let them finish processing you then ask for a supervisor right there and about.

Being a "self-serving citizen" doesn't entitle you to a snub of the CBSA and their process which is supposed to work to protect THE VERY COUNTRY YOU LIVE IN!

Sanosuke!

Simon Apr 13, 2008 6:40 pm

Again, Sanosuke, I have nothing to hide.

I would expect to be treated by CBSA in the same manner as any other citizen entering their home countries, which I witness every week.

If the agent had really wanted to know about those details for some reason of admission to Canada, they would have probed further. Rather, his face went red and he moved on to stamp the forms and send us through with NO trip to secondary.

Hence, purely fishing/nosy.

Simon

Sanosuke Apr 13, 2008 6:41 pm


Originally Posted by Simon (Post 9566441)
Again, Sanosuke, I have nothing to hide.

I would expect to be treated by CBSA in the same manner as any other citizen entering their home countries, which I witness every week.

If the agent had really wanted to know about those details for some reason of admission to Canada, they would have probed further. Rather, his face went red and he moved on to stamp the forms and send us through with NO trip to secondary.

Hence, purely fishing/nosy.

Simon

How did his face go red? Was it because of the way you snapped like a trout fresh out of the river, in front of him? :)

Sanosuke!

st7860 Apr 13, 2008 6:43 pm


Originally Posted by Sanosuke (Post 9566444)
How did his face go red? Was it because of the way you snapped like a trout fresh out of the river, in front of him? :)

Sanosuke!

trout? why not a red snapper?
http://en.wikipedia.org/wiki/Red_snapper_%28fish%29

Simon Apr 13, 2008 6:46 pm

So long as it's not a red pepper.

I didn't snap at him nor throw a boat oar. I told him politely, and he shut up about it and ended the discussion with no pass-on to secondary.

Simon

taupo Apr 13, 2008 6:49 pm


Originally Posted by Sanosuke (Post 9566348)
I am being a bit obtuse by reason of your refusal to admit that just because you are a citizen of that country, you automatically should be waved through.

If you think about it this way, there is no perfect right to re-admissibility to your own country. They could just detain you if they found out you were lying on the form, this is the reason why they have secondary, and herein the reason why they can charge and jail you if they find out the crime is serious enough.

Maybe CBSAguy here can shed some more light on this.

Sanosuke!

Not a matter of being "automatically waved through". When entering as a Citizen with nothing or something to declare, we should then be wished a good day. The primary can make the decision as to whether or not secondary is warranted.

Yes, their is a "perfect right to re-admissibility to your own country", it may be via secondary.

You can choose to not answer the inane questions. Tell them you have nothing to declare, be sent to secondary or not, be questioned further, have your bags searched and then be on your way.

Crampedin13A Apr 13, 2008 7:18 pm


Originally Posted by Simon (Post 9566377)
And just HOW does CBSA purport to determine I am a criminal by asking what my job is?

That question has always puzzled me when after being asked the purpose of my trip I have answered a vacation. I guess CCRA figures they haven't chiseled enough money out of me or my business if I can still afford to go on a half dozen or so short, out of country vacations a year.

taupo Apr 13, 2008 8:01 pm


Originally Posted by Crampedin13A (Post 9566589)
That question has always puzzled me when after being asked the purpose of my trip I have answered a vacation.

Especially when you have checked a box on the CBSA provided form that tells them the purpose of the trip.

Some of the questions really are a fishing expedition and can go unanswered.

tomh009 Apr 13, 2008 8:47 pm


Originally Posted by Simon (Post 9565995)
But from many of the posters here, myself included, pre-NEXUS, the questioning has, in sum, been ruder, more intrusive/aggressive, and more off-topic than entering EU/US both as a citizen or non-citizen of those states.

And one would never guess that a thread entitled "Complaints about Customs" would attract people who have complaints, rather than the silent majority who have no issues?

Talk about a self-selected sample ...

Simon Apr 13, 2008 9:38 pm


Originally Posted by tomh009 (Post 9566889)
And one would never guess that a thread entitled "Complaints about Customs" would attract people who have complaints, rather than the silent majority who have no issues?

Says who?

I know plenty of regular travellers in "real life" who just roll their eyes when the words "Canada Customs" come forward, and are extraordinarily thankful for NEXUS.

Now, to be fair, some of this (and some of my own personal issues, as the OP pointed out) also have to do with the ridiculous allowances to which we are subjected, which they merely enforce.

Simon

Minicooperman Apr 13, 2008 10:06 pm

I'm with Simon on this one.

I have never understood why returning Canadians are subject to regular intrusive questioning. It seems to be unique amongst developed nations.

I submit that Australia actually has tighter controls than Canada but without the annoying interrogations.

When entering Oz, your first point of contact is an immigration official whose main purpose is to establish your eligibility to enter the country. As an Australian it involves presenting your passport and getting waved through.

But... the Customs and Quarantine card that you fill in before entering the country is far more detailed than the Canadian one and leaves little wriggle room if you are telling lies. The Australians seem more interested in stopping bad cooties from getting in the country and don't care as much if you bought an extra pair of socks while visiting your granny in the UK. The Canadians seem fixated on trying to find out exactly what you bought in every shop you went into. That's really annoying.

After you collect your luggage you pass through customs and quarantine where everything is x-rayed. If you lied on the card, you will get done here. A big fine or possibly worse. Everybody knows the process and if you want to take the risk.... chances are you are an idiot.

In reality, the Australian system is far more intrusive..... but in effect, it is just so much more pleasant to have to deal with. I have never even met one officer here from either Customs or Quarantine who was on any kind of power trip. Just mostly decent people doing their job. If they catch you... you're stuffed... but no power tripping that I've observed.

Perhaps it is the climate.

MCM.

tomh009 Apr 14, 2008 3:48 am


Originally Posted by Simon (Post 9567080)
I know plenty of regular travellers in "real life" who just roll their eyes when the words "Canada Customs" come forward, and are extraordinarily thankful for NEXUS.

You clearly know a different set of travelers than I do. But either set is still only anecdotal evidence.

And while I'm thankful for Nexus, it's to avoid the pleasure of the police-state-style interrogations entering the US, and to dodge the long lines at both Canadian and US immigration. To each his own, though.

cur Apr 14, 2008 3:48 am


Originally Posted by The Winger (Post 9557409)
I would say I get asked who I work for or what I do for a living 50% of the time returning to Canada, unless my family is with me. Maybe CBSA guy can verify your information?

you are CANADIAN. "what do you do for a living" is an IMMIGRATION question. it's not any canadian's business what i do for a living. if i am going to germany, i would be happy to answer as i am a guest to that nation and it is being asked to determine if i have enough money to get by in germany, and if i plan on living in germany. in canada, i don't owe that information to ANYONE. i only owe the authorities the inspection of my goods without obstruction.


Originally Posted by fly-yul (Post 9557407)
So join Canpass only then since you love spending quality time in person with US CBP.

As the OP posted section 11(1) of the Customs Act provides for you to "answer truthfully any questions asked by the officer in the performance of his or her duties under this or any other Act of Parliament.

And I think administering the following Acts allows some leeway with the questions they can ask.

Agriculture and Agri-Food Administrative Monetary Penalties Act
Canada Agricultural Products Act
Citizenship Act
Criminal Code
Customs Act
Customs Tariff
Excise Act
Excise Act, 2001
Export and Import Permits Act
Feeds Act
Fertilizers Act
Fish Inspection Act
Food and Drugs Act
Health of Animals Act
Immigration and Refugee Protection Act
Meat Inspection Act
Plant Protection Act
Proceeds of Crime (Money Laundering) and Terrorist Financing Act
Seeds Act
Special Import Measures Act

you're right! also note that all these acts pertain to the movement of YOUR GOODS, not YOUR SELF. they can't charge me under the criminal code for anything beyond my goods or any such actions that occur on Canadian soil (except that sex tourism act under the CC). the citizenship act is completely irrelevant as citizenship is not dictated by any law or statute. if i am a citizen of canada, my existence of a canadian is not dictated by a law. it's an inherent RIGHT. they can't ask me anything pertaining to that unless i got Alzheimer's in Jamaica, am wearing a potato sack for pants, and flushed my documents down the toilet en route.

also, last time i checked, not answering anything to your goods doesn't constitute contravention of "answering truthfully". truthfulness works on a binary system: lie/truth. not answering is neither. i presented my goods. the goods speak for themselves. i'm lawful, and there is no question about this because i don't import seeds, meat, fertilizer, or any obscure goods beyond gruyere cheese under 20kg/$20 per import for my croque madame's, so therefore, i do not have to answer. they can play whatever games they want, including the "you're sitting on the bench reading a magazine instead of engaging in my pissing match! i'm going to charge you with hindrance!" game that the middle aged women love playing.

bso's have no power when it comes to my body entering canada, and pretty limited power considering how compliant i am. the problem officers are those who want seizures, and they don't get them from me, so eventually they wear themselves out. then there are the mature ones in their 40s who realize that i'm complaint and they realize that 'the game' is a stupid to get into. we all know these types, the officers who care about law breakers over gucci smugglers, know that someone is 90% to be legal if their suitcase doesn't contain 50kg of cocaine, who go home and enjoy their 4 days off instead of going on flyertalk trolling for posts, etcetc.


Originally Posted by CBSAguy (Post 9558012)
Three comments from the above post:

1. Most of us wear gloves of some sort, either tacky blue rubber gloves or the leather gloves they issue us, when collecting the cards at the exit. It does not demonstrate cockiness in the least. We wear gloves because some travellers like to keep their declaration cards either in their mouths or in their sweaty shirt pockets. It's disgusting.

Talk to someone who works actually with infectious disease and they will tell you how stupid those nurses that lecture the CBSA every year are. note that they are nurses, not MDs or infectious disease specialists. you can't get anything through an E311 card that was in someone's mouth. :rolleyes::rolleyes: and i'm sure that if you could, those kevlar gloves would shield yourself from any possible threat (including the threat of insecurity, yeah?)

And I know the black gloves that they wear. They are the slash proof gloves given for tactical reasons, such as when a fight is about to happen. They're worn by tons of BSofficers at point, and it looks just horrible. Here's something your buddies in secondary will never realize: they look extremely officious and unprofessional. Those gloves are for combative situations, not performing paperwork duties.


Originally Posted by CBSAguy (Post 9558012)
3. Again with IPIL, the system only hits on 99-100% matches. Generally, that means surname, given name, and birthday all have to match 100% before the system hits. It works quite well actually.

your stats (obviously made up because you don't realize the false-negatives that get through you) don't account for postal seizures such as the case that i indicated. the red screen (indicating a hit) will not show up for Sam Smith's cocaine postal seizure recorded under S Smith in 1995. of course, if a targeter is looking for Sam Smith passport number ABC12345, iPIL will show a red screen for Sam Smith ABC12345. that's not disputed.


Originally Posted by CBSAguy (Post 9558080)
Wow, angry! I'm fairly certain most of the members of FT are not terribly concerned about CBSA reporting information potentially relevant to national security to CSIS. In fact, most would probably support that.

I'm glad our law enforcers know what's the best for all of us, particularly when it comes down to our rights. CSIS and RCMP are such outstanding organizations that truly care about my liberty, and nothing else. Therefore, we shouldn't ask questions. We should just delegate our concerns to them. Then everyone will be happy and we wouldn't need lawyers/activists/other pain in the asses. I'm glad people who enforce laws have such a broad understanding of various perspectives. But who cares about those perspectives? The authorities always have our best interests in mind. I like how you think, cBSaguy! Imagine how much better our nation would be if all the angry psychopaths with tin foil wrapped around the head turned into normal people "not terribly concerned about cBSa reporting information potentially relevant to national security".

The cBSa has a proud history of looking out for our best interests. Just look at cases like Little Sisters v. Canada Customs.


Originally Posted by CBSAguy (Post 9558479)
section 153.1 of the Customs Act: the offence of hindering an officer.

No person shall, physically or otherwise, do or attempt to do any of the following:

(a) interfere with or molest an officer doing anything that the officer is authorized to do under this Act; or

(b) hinder or prevent an officer from doing anything that the officer is authorized to do under this Act.

i never knew that putting my suitcases down in secondary, going beyond the requests of the BSo by emptying my pockets, and then grabbing a magazine (lawfully purchased in canada, of course, because those american magazines full of heinous non-canadian ads are of threat to our nation), sitting on a bench, and reading said magazine until the inspection is completed, OR standing there and not answering a single question a BSo asked all constituted "molesting" "hindering" or "preventing" a BSo from inspecting MY GOODS.
....until we had a BSo interpret the law, of course. I still wonder why cBSa constantly blow drug seizure cases in court?

I get the "i'm gonna charge you with hindrance unless you stop pissing me off!" line every fifth time through secondary and it gets old. I'm not surprised you pulled that one. Next time I should smuggle in a dictionary, have it seized, and I'll bookmark certain pages so the BSos can look at it while it's awaiting destruction in the queen's warehouse.


Originally Posted by Phrantic (Post 9558880)
One person calls it rude, the other diligent.
One person calls it inane, the other sensible.

Perhaps, just a theory, they thought you were rude and deliberatly with-holding information. Both of which can be used in court as indicators of a suspcious traveller.

you're missing the point. there are no grounds for inspection at a port. they can send every single person in or just the ones wearing any purple for inspection. there is no reason to find cause or grounds. this stems into why i don't answer majority of the questions asked; they can inspect my goods but they certainly cannot ask me where i have been, what i do for a living, a business card, etc. a cop can't just ask me all those questions, either. and no one has rebutted that, except with anecdotes about how canadians freely support their information being submitted for CSIS inspection, or how i'm subject to the importation of seeds act


Originally Posted by Simon (Post 9558849)
Still no answer on why CBSA have to be so rude/unfriendly and ask so many inane questions compared to how the EU and US treat their citizens on return to their home countries...

they will never answer that. this is canada. government first. government's coffers second. CEUDA third. people who pay the government (and indirectly, CEUDA), fourth.

CEUDA's not too bad-unlike some of their members-IMO.


Originally Posted by tomh009 (Post 9559979)
Often all it takes is one friendly comment when you hand over your passport and form, and the interaction becomes more pleasant.

trust me, it's best just to hand your docs and say nothing beyond "hullo". they don't care.
"how's it going!?! :D:D:D", "how are you1?!?! :D:D:D:D" is something a person in that position gets every 30 seconds, and it gets irritating. it's phony. you don't care how they are doing since their shift started at 4am, so why the f--- would you ask it? :confused::confused::confused:
contrary to popular belief, CBP & cBSa officers don't refer someone on the basis of "they didn't smile enough" or "they didn't ask me how my day was going! i really wanted to tell them about how i got along with my manager for once this year!"
they're going to base you on a) how you look b) how thick your passport is c) where you are coming from, d) whether you checked "business", "study", or "personal, and this all combines into e) in what manner do you respond to their questions. (eye contact, sweat, manner in which statements are said, etc).
the "hi how are you!?" doesn't mean squat, son. it would work against you, if anything.


Originally Posted by Phrantic (Post 9560600)
I'd rather the CBSA spend taxpayer money on protective vests then relying on airport screeners from Lahore, Pakistan. A direct flight to terminal 3.

you'll be surprised how much more through and professional the screeners in Pakistan and India are (the latter of which is a wing of the military), in contrast, to.. uh, CATSA.


Originally Posted by Joe Airman (Post 9560615)
I could be wrong, but I don't recall being asked about the $10k thing when entering or departing any European country. Do they not have a similar rule?

The 10k rule is so horribly misunderstood. It's for MONEY LAUNDERING PURPOSES ONLY. It's not for the tax man, it's not for the EI investigators. It's for FINTRAC. Nothing else. Asking the 10k question via the air stream is stupid, and you should reply by telling them to read the card. Then you should ask them if they are new. They're obviously new if they're asking you a question that was asked and documented on the piece of paper in front of them.


Originally Posted by st7860 (Post 9561095)
cbsa is more worried about collecting tax than security

if you really want to play civil disobedience, insist that you pay $5 tax. that way, they lose money because it costs them something like $20-25 per transaction to collect tax at the windows in ports of entry.


Originally Posted by The Winger (Post 9562830)

As I have said earlier, it's not very often I actually purchase things abroad but I find it easier to just lie and say I did so I show a value in the all important box that asks how much you have spent because they don't believe you when you say nothing.

1) rip off the price tags
2) mail yourself the receipts
3) go the extra mile and iron the factory folding marks
=you just removed any grounds for cBSa to take action against you for smuggling. hell, you could not do 3) and they still wouldn't have the grounds ["i purchased these a while ago in the USA, imported them under my exemption, and haven't gotten around to wearing them yet"]

it's pretty easy to get around cBSa.


Originally Posted by Simon (Post 9563093)
Then the questions the US CBP is asking you are totally reasonable. You are a FOREIGN citizen entering THEIR country. It has no parallel with Canadian citizens being asked what their job is when re-entering their OWN country.

finally, a voice of reason :-:


Originally Posted by yyz_atc_lj (Post 9563492)
I almost always claim more than I've purchased to be on the safe, what with me not being able to figure out an accurate exchange rate on the 2 or more countries(and currency's) I've been to on various trips. However on my last trip (MEX) claimed $0, brought nothing back, the only things I purchased where consumed in country (beer & way too much good food).
I didn't get a second look from those behind the desks and moved happily on my way.

the BSofficers in canada likely didn't care because the immigration officer in mexico couldn't find any room in your passport for him to stamp, and then told you to get another 48 page passport when you get home. ;)


Originally Posted by CBSAguy (Post 9563558)
Indeed! Switchblades, firearms, throwing stars, etc. are all found in baggage all the time.

I should also add that whether I am wearing a vest, looking "intimidating", or not does not have any influence of how I do my job.

this coming from the same agency that uses labradors in their dog team over any other breed for....what reason? :rolleyes:
image is a serious matter. just like the dork wearing kevlar gloves at point to collect pieces of paper, there are certain things BSo's do that convey a VERY bad image to the public, without realizing it, of course.
combine that with someone who tried getting help off-peak from the customs counter at an airport and was automatically told to call the BiS line, how do you expect your agency to overcome a poor (officious) public image?


Originally Posted by st7860 (Post 9564355)
i remember last year or the year before a few times CBSA guards deserted their posts because the americans told them a criminal was coming up from the US

it happens every year or so. they wear the vests, they have the gloves, but when those may be useful, they cheese it. nothing new.


Originally Posted by Sanosuke (Post 9565953)
This conflicts with YOUR own views on entry into Canada. ;)

Sanosuke!

WT_F are you talking about!?!?! These aren't views, these are LAWS!!!!!! :rolleyes:

Q Shoe Guy Apr 14, 2008 5:51 am

Cur, you are on a role......please add to that why the #$%& to they treat non-resident Canadian passport holders/citizens as "foreigners"........


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