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Why did BA stop seat selection?

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Old Oct 11, 2008, 10:33 am
  #31  
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Originally Posted by vla
You actually travel? I thought you just posted here.
He's constantly on the run. Mostly after me.

Remember the Martha and the Vandella song "Nowhere to run" (well yes it was years before I was born as well but that is what Capital Gold is for!). There! Sums up my life on Flyertalk. Follows me everywhere - Continental (which he has never flown in his life) American (which will never fly him in a million years) even Alitalia which everyone should fly once before it dies and then stand before me and tell me how bad other airlines are.

Still he does talk some sense. Now and then. I see he has been entrusted with someone's washing. I assume that the HIDDYs are taking washing in to pay for his lifestyle.

Now I ask you - would you let HIDDY wash your smalls even in the teeth of a storm?

Quite.

Sorry was there a thread to this thread - ah yes. Seat Selection. Now there are mysteries and there are mysteries and why this one needs to exist is - quite frankly on Long Haul - quite ridiculous. It causes more arguments then anything else/ It is clearly beyond the wits of whoever makes programming to be able to let anyone book anything other than whatever is held back for Silvers and Golds.
Families moan about this constantly and I quite agree with them.

HIDDY when you've done the ironing run and put the kettle on - there a duck.

Last edited by PUCCI GALORE; Oct 11, 2008 at 10:44 am
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Old Oct 11, 2008, 10:59 am
  #32  
 
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Originally Posted by kered
That’s all very well & good, for the outbound leg of the journey.

But how are you supposed to OLCI on the return ?

Spend the last day of your holidays frantically trying to get access to some computer somewhere ??
Whenever I have been away on commercial tickets I have had no problem popping into the Hotels business centre and printing my boarding pass. Most of the world does have access to the internet, and those areas that don't mean that most of the passengers are in the same situation and will be assigned seats at the airport. For me it has not been an issue, and I speak as someone with no status and on reduced fare tickets.
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Old Oct 11, 2008, 11:02 am
  #33  
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Originally Posted by Echo J
But how much money did the silver card holder give to BA to get that shiny piece of plastic in the first place?
Precisely. In the instance above, the Silver card holder is winning with a cheapo ticket... but he or she has earned that silver card. Seeing as BA kindly give zilch TPs for discount economy, anyone who holds a Silver or Gold card has had to spent a bit of toot, at some point, to get that card in the first place.

Ultimately, you've never going to please all of the people all of the time. But I think BA's current system keeps those that matter to the airline happy for the most part. Sure, you might find buying a ticket v late that a lot of the really desirable max-FT-kudos seats are gone. But generally I've found even on elite-heavy routes, there's almost always a half decent selection available a few days before the flight.
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Old Oct 11, 2008, 11:05 am
  #34  
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Originally Posted by adrianjc32
I speak as someone with no status and on reduced fare tickets.
What you lack in status you more than compensate for in stature. Word has it that you are simply wonderful both as a person and for what you do.
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Old Oct 11, 2008, 11:15 am
  #35  
 
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Remember that you do not need to print the BP at T-24. Just to logon and select.

Given the number of hotels, hostel, phones, shops (e.g. Apple stores) and the like with internet access you would have to be somewhere very out of the way or not so (e.g. Lord Howe Island) to have difficulty to find access to Ba.com.

Mark
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Old Oct 11, 2008, 11:17 am
  #36  
 
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Ok folks, I have an idea, you could always have a "Fast Track Boarding Charge", you get a special not on your boarding pass and when your at the gate they will ask all the pax to come forward who have paid the extra money for "speedy boarding". Then they can all rush on the plane and grab a seat.

(Note: Unless like BGY its a bush trip out then you pay to get on the bus first)

You can always pay extra for a pre-assigned seat if you want, then no issues at all, unless folk take all the pre-assigned seats.

Or lets just have everyone sit anywhere they want.......
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Old Oct 11, 2008, 11:35 am
  #37  
 
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Originally Posted by Echo J
But how much money did the silver card holder give to BA to get that shiny piece of plastic in the first place?
Originally Posted by Gaz
......anyone who holds a Silver or Gold card has had to spent a bit of toot, at some point, to get that card in the first place………..<snip>……..But I think BA's current system keeps those that matter to the airline happy for the most part.......
Well we've given BA somewhere in the region of 12K a year for the past 3 or 4 years on leisure travel for "Mrs Kered" & myself in CW. Which is "A hell of a lot of toot"

However as our travel patterns don't coincide & line up with my BAEC year end, I’ve not been able to keep my Silver status. Falling short on only a couple of TP's last renewal. So now I can’t pre-assign our seats & our 12K spend is going to VS instead.

Originally Posted by Koru Flyer
…… Given the number of hotels, hostel, phones, shops (e.g. Apple stores) and the like with internet access you would have to be somewhere very out of the way or not so (e.g. Lord Howe Island) to have difficulty to find access to Ba.com……
Agreed !

But there’s enough of stress & worry involved with air travel these days, without “having” to be somewhere in order to OLCI at the dot of –T23h to get your seat assignments. When just about every other carrier I can think of, offers this at the time of booking. It's hassle I don't need

However as Gaz said….

” Ultimately, you've never going to please all of the people all of the time.”

Which is very true ^

Unfortunately this policy has driven us away from BA, who we always really enjoyed travelling with & onto other carriers.

But TBH, we're enjoying our time on those other carriers just as much & in some cases much more, than we did on BA. Which for us is a good thing. While I realise that our spend was a mere drop in the ocean to BA, they have however, lost us as customers.

But I’m quite sure they’re not exactly losing sleep in BA headquarters over that one

So, so be it ^

Last edited by kered; Oct 11, 2008 at 11:44 am
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Old Oct 11, 2008, 1:38 pm
  #38  
 
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Originally Posted by kered
While I realise that our spend was a mere drop in the ocean to BA, they have however, lost us as customers.

But I’m quite sure they’re not exactly losing sleep in BA headquarters over that one

So, so be it ^
I'm sure there's always people arriving and leaving - I'm a refugee from AA who now get barely 5% of my travel dollars, compared with their previous 80+%. Individually it's not that big of a deal, though mass defections would be.

I think it's also fair to assume that a year ago BA figured high spending business travellers buying premium tickets were the key group they were focusing on, almost to the exclusion of all others. Since a big percentage of those worked in financial services and related industries BA may be rethinking their prime targets at this very moment.
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Old Oct 11, 2008, 1:41 pm
  #39  
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Originally Posted by bernardd
I think it's also fair to assume that a year ago BA figured high spending business travellers buying premium tickets were the key group they were focusing on, almost to the exclusion of all others.
I think it is fair to say that BA came to this conclusion a lot longer than a year ago, judging by the fare classes which earn miles in the BAEC, which has been around for quite a while.

Dave
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Old Oct 11, 2008, 1:50 pm
  #40  
 
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Originally Posted by thadocta
I think it is fair to say that BA came to this conclusion a lot longer than a year ago, judging by the fare classes which earn miles in the BAEC, which has been around for quite a while.
Sorry, I didn't mean to imply this was a new revelation. It certainly goes back to Marshall & King, because I remember King saying in an inteview that if BA could fill the front of the plane with paying passengers it could pretty much forget about the back. My point was the events of the last month or so may have shaken their conviction about filling the front.
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Old Oct 11, 2008, 3:47 pm
  #41  
 
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Originally Posted by blawson
Why don't they consider borrowing an idea from cruise ships where you can guarantee yourself a level of cabin but not actually choose one. If any upgrades are going - your given priority.

i.e.

Gold / Silver - can choose their own seat as per current practice and also given priority if upgrades are required.

Blue - allow you to either choose your seat or not to choose your seat. If you choose your seat - you will be after gold, silvers and other blues (who chose to "gamble") and any other passengers should upgrades be needed.
Can AA platinum reserve a seat? (sapphire)
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Old Oct 11, 2008, 3:54 pm
  #42  
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Originally Posted by bcj1949
Can AA platinum reserve a seat? (sapphire)
Hi,

Yes you can ( you may have to phone BA for it) or there is a way to look it up with your booking reference ( i'm not sure how you do it but others might)

Regards

TBS
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Old Oct 11, 2008, 3:58 pm
  #43  
 
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Originally Posted by The _Banking_Scot
Hi,

Yes you can ( you may have to phone BA for it) or there is a way to look it up with your booking reference ( i'm not sure how you do it but others might)

Regards

TBS
Many thanks.....this is a big help and helps decide on BA vs others for sure.....
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Old Oct 11, 2008, 9:37 pm
  #44  
 
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I quite like BA system of T-24 hrs seat selection. On other airlines, I go to the seat selection months before the flight (eg, Singapore Airlines) and already there's a heavily fragmented seat map with all the good seats gone. On the day of flying, a good deal of those seats became available due to no-shows. With the T-24 seat allocation, the majority those no-shows will not have bothered.
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Old Oct 12, 2008, 5:03 am
  #45  
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Originally Posted by Stez
I quite like BA system of T-24 hrs seat selection. On other airlines, I go to the seat selection months before the flight (eg, Singapore Airlines) and already there's a heavily fragmented seat map with all the good seats gone.
That is exactly one of the problems with BA's policy.
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