Jan 1, 2023, 11:31 am
Last edit by: corporate-wage-slave
Link to the full original text of the regulations in PDF format
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
The 2023 BA compensation thread: Your guide to Regulation EC261 / UK261
May 21, 2023, 3:11 am
#902
formerly JackDann
Join Date: Oct 2017
Location: Northern Ireland
Posts: 1,751
May 21, 2023, 11:04 pm
#903
Join Date: Jun 2003
Location: san francisco.
Programs: Marriott Plt, OW Blue!
Posts: 1,880
Wanted to report a quick positive outcome.
submitted a compensation request for 4:15min delay SFO-LHR on-line May 8th for 2 passengers.
Received a reply May 11th confirming request was approved in amount of 520 GBP each
Bank account credited with $1320.00 on May 20th
Very please with quick outcome.
I didn't request any compensation beyond the delayed amount due.
The information I supplied was 2 sentences long listing the delayed flight times. Nothing extra.
Thank you to FT for giving me the information to receive this.
submitted a compensation request for 4:15min delay SFO-LHR on-line May 8th for 2 passengers.
Received a reply May 11th confirming request was approved in amount of 520 GBP each
Bank account credited with $1320.00 on May 20th
Very please with quick outcome.
I didn't request any compensation beyond the delayed amount due.
The information I supplied was 2 sentences long listing the delayed flight times. Nothing extra.
Thank you to FT for giving me the information to receive this.
May 22, 2023, 8:57 am
#904
Join Date: Apr 2011
Posts: 286
Wanted to report a quick positive outcome.
submitted a compensation request for 4:15min delay SFO-LHR on-line May 8th for 2 passengers.
Received a reply May 11th confirming request was approved in amount of 520 GBP each
Bank account credited with $1320.00 on May 20th
Very please with quick outcome.
I didn't request any compensation beyond the delayed amount due.
The information I supplied was 2 sentences long listing the delayed flight times. Nothing extra.
Thank you to FT for giving me the information to receive this.
submitted a compensation request for 4:15min delay SFO-LHR on-line May 8th for 2 passengers.
Received a reply May 11th confirming request was approved in amount of 520 GBP each
Bank account credited with $1320.00 on May 20th
Very please with quick outcome.
I didn't request any compensation beyond the delayed amount due.
The information I supplied was 2 sentences long listing the delayed flight times. Nothing extra.
Thank you to FT for giving me the information to receive this.
May 22, 2023, 11:52 am
#905
formerly JackDann
Join Date: Oct 2017
Location: Northern Ireland
Posts: 1,751
To summarise - Paid part Cash and part Avios for LHR-AMS return in CE. On the AMS-LHR leg flight was cancelled due to weather - both passengers were downgraded and put on another flight.
Advice appreciated.
Last edited by JD1905; May 22, 2023 at 11:58 am
May 22, 2023, 12:28 pm
#906
Join Date: Sep 2018
Posts: 151
I’m feeling impatient now after reading this. Our flight was cancelled altogether due to lack of staffing back in March and we are still waiting. We incurred Heathrow hotel and meal costs and charges for hotel room at destination. We have received nothing except automated please wait emails. Glad to see you had such luck so we will pursue further.
May 22, 2023, 12:32 pm
#907
Join Date: Sep 2018
Posts: 151
We put in our CEDR 1st May, have today had an email saying we have a message on our account. I thought we were in luck but it seems to be a holding message of sorts.
‘We wish to advise you that your application for CEDR’s Aviation Adjudication Scheme appears to be eligible and can progress to the next stage of the process.
However, due to the current exceptionally high volumes of cases that CEDR has received, we may need to extend some of the timescales for processing your case. This needs to be done so that your case can be given thorough and careful consideration. Rest assured that you will receive a final decision from the adjudicator within 90 calendar days of the date on which we receive the complete case file.’
Does this stage mean they’ve requested info from BA? I didn’t realise the 90 days wouldn’t start until they heard back from BA, am I reading that correctly?
‘We wish to advise you that your application for CEDR’s Aviation Adjudication Scheme appears to be eligible and can progress to the next stage of the process.
However, due to the current exceptionally high volumes of cases that CEDR has received, we may need to extend some of the timescales for processing your case. This needs to be done so that your case can be given thorough and careful consideration. Rest assured that you will receive a final decision from the adjudicator within 90 calendar days of the date on which we receive the complete case file.’
Does this stage mean they’ve requested info from BA? I didn’t realise the 90 days wouldn’t start until they heard back from BA, am I reading that correctly?
May 22, 2023, 12:35 pm
#908
Join Date: Oct 2018
Programs: BAEC Gold, Hilton Diamond, Avis PC
Posts: 267
We put in our CEDR 1st May, have today had an email saying we have a message on our account. I thought we were in luck but it seems to be a holding message of sorts.
‘We wish to advise you that your application for CEDR’s Aviation Adjudication Scheme appears to be eligible and can progress to the next stage of the process.
However, due to the current exceptionally high volumes of cases that CEDR has received, we may need to extend some of the timescales for processing your case. This needs to be done so that your case can be given thorough and careful consideration. Rest assured that you will receive a final decision from the adjudicator within 90 calendar days of the date on which we receive the complete case file.’
Does this stage mean they’ve requested info from BA? I didn’t realise the 90 days wouldn’t start until they heard back from BA, am I reading that correctly?
‘We wish to advise you that your application for CEDR’s Aviation Adjudication Scheme appears to be eligible and can progress to the next stage of the process.
However, due to the current exceptionally high volumes of cases that CEDR has received, we may need to extend some of the timescales for processing your case. This needs to be done so that your case can be given thorough and careful consideration. Rest assured that you will receive a final decision from the adjudicator within 90 calendar days of the date on which we receive the complete case file.’
Does this stage mean they’ve requested info from BA? I didn’t realise the 90 days wouldn’t start until they heard back from BA, am I reading that correctly?
May 22, 2023, 12:35 pm
#909
formerly JackDann
Join Date: Oct 2017
Location: Northern Ireland
Posts: 1,751
We put in our CEDR 1st May, have today had an email saying we have a message on our account. I thought we were in luck but it seems to be a holding message of sorts.
‘We wish to advise you that your application for CEDR’s Aviation Adjudication Scheme appears to be eligible and can progress to the next stage of the process.
However, due to the current exceptionally high volumes of cases that CEDR has received, we may need to extend some of the timescales for processing your case. This needs to be done so that your case can be given thorough and careful consideration. Rest assured that you will receive a final decision from the adjudicator within 90 calendar days of the date on which we receive the complete case file.’
Does this stage mean they’ve requested info from BA? I didn’t realise the 90 days wouldn’t start until they heard back from BA, am I reading that correctly?
‘We wish to advise you that your application for CEDR’s Aviation Adjudication Scheme appears to be eligible and can progress to the next stage of the process.
However, due to the current exceptionally high volumes of cases that CEDR has received, we may need to extend some of the timescales for processing your case. This needs to be done so that your case can be given thorough and careful consideration. Rest assured that you will receive a final decision from the adjudicator within 90 calendar days of the date on which we receive the complete case file.’
Does this stage mean they’ve requested info from BA? I didn’t realise the 90 days wouldn’t start until they heard back from BA, am I reading that correctly?
May 22, 2023, 2:16 pm
#911
Join Date: May 2023
Posts: 2
Clarify on EU 261
Just a quick question and I would like your advise please.
I booked the flight from Manchester to Boston(US) on BA website. Outbound flight was operated by Air Lingus and half way the journey from Dublin to Boston, Air Lingus flight experienced a technical issue and we were brought back to Dublin. After staying in Dublin overnight, I had to travel back to London Heathrow and catch a direct BA flight to Boston. I arrived in Boston more than 24 hours late. It was an horrible experience and I could not sleep for more than two days.
My question is, which Air Line is supposed to pay the compensation for the delay/disruption? It seems that both airlines are trying to wash their hands and pointing the finger to each other.
I booked the flight from Manchester to Boston(US) on BA website. Outbound flight was operated by Air Lingus and half way the journey from Dublin to Boston, Air Lingus flight experienced a technical issue and we were brought back to Dublin. After staying in Dublin overnight, I had to travel back to London Heathrow and catch a direct BA flight to Boston. I arrived in Boston more than 24 hours late. It was an horrible experience and I could not sleep for more than two days.
My question is, which Air Line is supposed to pay the compensation for the delay/disruption? It seems that both airlines are trying to wash their hands and pointing the finger to each other.
May 22, 2023, 2:18 pm
#912
Join Date: Apr 2014
Location: NUE
Programs: BAEC Silver, FB Gold, HHonors Gold, IHG Platinum, SK Diamond, ITA Volare Club Executive, TK Elite
Posts: 366
Ei is responsable to compensate you..
May 22, 2023, 2:42 pm
#914
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 65,139
You are, and this is a standard message at the moment, however usually you should hear back in about 2 months, or sooner if BA just capitulates.
May 22, 2023, 2:47 pm
#915
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 65,139
Just coming back to this as BA haven’t responded - not really sure what can be claimed back.
To summarise - Paid part Cash and part Avios for LHR-AMS return in CE. On the AMS-LHR leg flight was cancelled due to weather - both passengers were downgraded and put on another flight.
Advice appreciated.
To summarise - Paid part Cash and part Avios for LHR-AMS return in CE. On the AMS-LHR leg flight was cancelled due to weather - both passengers were downgraded and put on another flight.
Advice appreciated.