Jan 5, 2024, 11:41 am
Last edit by: Prospero
For the latest updates and discussion related to the champagnes on offer, please visit the sister thread linked below
JFK Chelsea Lounge | la mise à jour du champagne
JFK Chelsea Lounge | la mise à jour du champagne
British Airways and American Airlines Chelsea Lounge - JFK Terminal 8
Dec 27, 2022, 11:49 am
#481
Join Date: Nov 2018
Location: BER
Programs: BA GGL, Hilton Diamond
Posts: 1,843
So. Some reassuring news hot off the press today that will be pleasant to hear for the BA flyers here.
“Dear JJLDNY,
That is correct, as long as you're travelling on a BA or AA flight either domestic or international you will be able to use the lounge.
Please feel free to let us know if we can help you with anything else.”
Now, this does conflict with info which people have seemed to have received in the last few weeks. So I’d suggest you all send an email out now confirming domestics so we can get multiple copies of this approval ahead of our storming of BA HQ.
“Dear JJLDNY,
That is correct, as long as you're travelling on a BA or AA flight either domestic or international you will be able to use the lounge.
Please feel free to let us know if we can help you with anything else.”
Now, this does conflict with info which people have seemed to have received in the last few weeks. So I’d suggest you all send an email out now confirming domestics so we can get multiple copies of this approval ahead of our storming of BA HQ.
as a GGL on a transcontinental ticket I got declined entry to Chelsea. I complained to priority mail. this is the answer:
I am sorry you were denied entry into this lounge. Unfortunately you need to be travelling on either a British Airways or American Airlines international flight to be eligible. I will send this through as feedback to update the website but I am sorry for the disappointment.
Last edited by Nephoi; Dec 27, 2022 at 11:56 am
Dec 27, 2022, 12:53 pm
#484
Join Date: Sep 2019
Location: LDN / NY
Programs: BA GGL, Marriott Amb, Hyatt Glob
Posts: 541
as a GGL on a transcontinental ticket I got declined entry to Chelsea. I complained to priority mail. this is the answer:
I am sorry you were denied entry into this lounge. Unfortunately you need to be travelling on either a British Airways or American Airlines international flight to be eligible. I will send this through as feedback to update the website but I am sorry for the disappointment.
I am sorry you were denied entry into this lounge. Unfortunately you need to be travelling on either a British Airways or American Airlines international flight to be eligible. I will send this through as feedback to update the website but I am sorry for the disappointment.
@Nephoi and I may or may not talk, and after further inspection it was the same GGL agent on priority@ that shared both emails.
I have followed up
Dec 27, 2022, 2:07 pm
#485
Join Date: Nov 2018
Location: BER
Programs: BA GGL, Hilton Diamond
Posts: 1,843
Well,
@Nephoi and I may or may not talk, and after further inspection it was the same GGL agent on priority@ that shared both emails.
I have followed up
@Nephoi and I may or may not talk, and after further inspection it was the same GGL agent on priority@ that shared both emails.
I have followed up
Thank you for your response. I am sorry for the contradicting information. We have since had clarity on this and it is just passengers travelling on international flights who will be allowed entry.
i replied once more and asked why they made the lounge situation worse for their GGLs
Dec 27, 2022, 2:08 pm
#486
Join Date: Sep 2019
Location: LDN / NY
Programs: BA GGL, Marriott Amb, Hyatt Glob
Posts: 541
I asked to double check because there are other informations out there and I got this answer:
Thank you for your response. I am sorry for the contradicting information. We have since had clarity on this and it is just passengers travelling on international flights who will be allowed entry.
i replied once more and asked why they made the lounge situation worse for their GGLs
Thank you for your response. I am sorry for the contradicting information. We have since had clarity on this and it is just passengers travelling on international flights who will be allowed entry.
i replied once more and asked why they made the lounge situation worse for their GGLs
So to confirm, as of right now it is international only for GGLs. The 'third person' may reappear now!
Dec 27, 2022, 2:52 pm
#487
Join Date: Nov 2018
Location: BER
Programs: BA GGL, Hilton Diamond
Posts: 1,843
Dec 27, 2022, 4:12 pm
#488
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,034
This was corrected shortly thereafter to only transoceanic flights, with specific continents listed to exclude North and Central America and the Caribbean.
Dec 28, 2022, 1:33 am
#490
Join Date: Dec 2017
Posts: 834
The only logical thing - is that it's easier for more casual UK based GGL visitors to the USA to understand it. If it's a international flight, we're in, otherwise, Soho. Easier than trying to work out if it's a Flagship route or not, something an AA CK would better grasp.
But until the website gets updated....
Dec 28, 2022, 4:48 am
#492
Join Date: Dec 2017
Posts: 834
Although I do wonder if it really can be updated in a few hours - at least the BA website. Wouldn't surprise me if they had a review process that took weeks to complete, plus a Christmas "change freeze" in place due to having reduced staff etc.
Dec 28, 2022, 7:17 am
#493
Join Date: Nov 2018
Location: BER
Programs: BA GGL, Hilton Diamond
Posts: 1,843
I asked to double check because there are other informations out there and I got this answer:
Thank you for your response. I am sorry for the contradicting information. We have since had clarity on this and it is just passengers travelling on international flights who will be allowed entry.
i replied once more and asked why they made the lounge situation worse for their GGLs
Thank you for your response. I am sorry for the contradicting information. We have since had clarity on this and it is just passengers travelling on international flights who will be allowed entry.
i replied once more and asked why they made the lounge situation worse for their GGLs
Thank you for coming back to us and I'm very sorry that you were not granted lounge access and for the plans you had made accordingly, it must of been very frustrating and disappointing.
We have had a number of Gold Guest List members who have also emailed us for some clarification on this somewhat very confusing access. I have sent all the emails to one of our managers to look into it for you and as soon as we get some answers, we will let you know.
Dec 28, 2022, 7:37 am
#494
Join Date: Jul 2011
Location: LHR / LAS
Programs: BA GfL, GGL/CCR
Posts: 2,415
So after smiling quite a few times over the past week or so,at all these conflicting access issues on this thread, I contacted ggl again for clarity.
What I've been told. today,. is that quite a few GGLs have been asking aswell and they (UK based GGL team) are seeking clarification themselves.
I would suggest that the scenario of a GGL on a purely domestic itinerary was never considered , when they (AA BA) discussed and agreed access requirements, before the lounge opened.
Let alone the transcons issue and connecting intl tickets.
The suspense of it all.........
Edit to add
Just seen Nephoi had same sort of response too.
What I've been told. today,. is that quite a few GGLs have been asking aswell and they (UK based GGL team) are seeking clarification themselves.
I would suggest that the scenario of a GGL on a purely domestic itinerary was never considered , when they (AA BA) discussed and agreed access requirements, before the lounge opened.
Let alone the transcons issue and connecting intl tickets.
The suspense of it all.........
Edit to add
Just seen Nephoi had same sort of response too.
Last edited by crazyarmadillo; Dec 28, 2022 at 7:43 am
Dec 28, 2022, 7:45 am
#495
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,277