BA2673 LCA-LGW Cancelled Help Please
Jul 2, 2022, 1:48 pm
#46
Original Poster
Join Date: Feb 2020
Programs: BAEC Silver
Posts: 54
Because the LGW service was cancelled due to crew (sickness I suspect) then you are good for EC261. Your flight is a mere 24 km into the maximum band, so 600€ / £520 per person. It's possible the coach option will still be available, in which case BA will in their rights not to pay a taxi, but they would probably (not definitely) pay £50 towards it. You can claim downgrade too, that's the Mennens formula in the main EC261. But you may find it easier to reclaim the Avios difference and ask BA for some Avios extra so that you won't claim specifically for the downgrade. Don't forget to get some receipts for food and drink tomorrow, that's covered.
ba.com/complaints
ba.com/complaints
Jul 2, 2022, 1:54 pm
#47
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Well first do your sad face training just in case LGW lets you off. But strictly speaking that is for travel insurance as a consequential loss. I would claim it from BA, given the hassle you have had they may pay it, but they are not required to do so. There are some more obscure pieces of law and conventions which could be used to sustain a claim but I've never heard anyone being successful on that basis.
Jul 2, 2022, 2:08 pm
#48
Join Date: Dec 2009
Posts: 858
Get in touch with LGW parking, and check online with what it would cost to book now for an extra day or two. Bound to be cheaper than the overstay rate.
When lockdown happened at Xmas 2020, our daughter's job back home was cancelled so we all decided to stay in Lanzarote. Edinburgh Airport parking agreed to charge us the pre-booking rate pro-rata for an extra three weeks. Even though they would have liked the extra cash, I'm sure!
You contact them in advance, they know you are paying out your pocket. Leave it for later, and they'll think the insurance is paying!
When lockdown happened at Xmas 2020, our daughter's job back home was cancelled so we all decided to stay in Lanzarote. Edinburgh Airport parking agreed to charge us the pre-booking rate pro-rata for an extra three weeks. Even though they would have liked the extra cash, I'm sure!
You contact them in advance, they know you are paying out your pocket. Leave it for later, and they'll think the insurance is paying!
Jul 3, 2022, 12:38 am
#49
Original Poster
Join Date: Feb 2020
Programs: BAEC Silver
Posts: 54
Because the LGW service was cancelled due to crew (sickness I suspect) then you are good for EC261. Your flight is a mere 24 km into the maximum band, so 600€ / £520 per person. It's possible the coach option will still be available, in which case BA will in their rights not to pay a taxi, but they would probably (not definitely) pay £50 towards it. You can claim downgrade too, that's the Mennens formula in the main EC261. But you may find it easier to reclaim the Avios difference and ask BA for some Avios extra so that you won't claim specifically for the downgrade. Don't forget to get some receipts for food and drink tomorrow, that's covered.
ba.com/complaints
ba.com/complaints
Jul 3, 2022, 12:57 am
#50
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Posts: 63,809
It sounds like you need a blank web page. If you go back there wtill be "something else" options. You want a screen which both allows you free text and an upload screen. Sometimes it's easiest to do this without being logged in, and to not upload any documents first time around but to go back in to add more documents after you have had the tracking reference number via email. You also probably want to do this when you have all your receipts etc. In your shoes you want to claim EC261 for both the cancellation and a second claim for the overnight delay on your second flight. BA may balk at this, since it's 1200€, but that's where you should start.
Jul 3, 2022, 1:13 am
#52
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I would put in one entry but at the top of the form entry say "This is for two claims for EC261 - one for cancellation of my original flight, the other for delay on the rebooked service". You don't need to put chapter and verse in, the shorter the better, they can look up the details at their end. One short paragraph on the cancelled flight, and one para on the delayed flight.
Jul 3, 2022, 2:13 am
#54
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You can ask for an Avios customer service gesture for overall hassle, but the time / inconvenience is priced into the EC261 process I would suggest. One of the disadvantages of EC261 is that it has removed the wider discretion that used to exist in this space.
Jul 3, 2022, 2:54 am
#57
Join Date: Nov 2010
Posts: 5,596
Just a guess on my part.
Jul 3, 2022, 3:25 am
#60
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