How to get in contact with BA holidays?!
Aug 24, 2021, 4:24 pm
#47
Join Date: Oct 2018
Location: London, UK
Programs: BAEC
Posts: 3,470
Today BAH cancelled my trip and gave me a vouchereven though I didnt ask for that.
Anyway do you think I can get hold of anyone? No. It seems the hotel I was booked into (and took ages picking) is full now too.
I have tried:
[email protected]
[email protected]
0344 493 0787
0344 493 0123
07860 022933
02087074460
0344 493 0747
Has anyone got another way? I really wouldnt book with BAH again - Jet2 seem 1000% better.
Anyway do you think I can get hold of anyone? No. It seems the hotel I was booked into (and took ages picking) is full now too.
I have tried:
[email protected]
[email protected]
0344 493 0787
0344 493 0123
07860 022933
02087074460
0344 493 0747
Has anyone got another way? I really wouldnt book with BAH again - Jet2 seem 1000% better.
Aug 25, 2021, 4:37 am
#48
Join Date: Jun 2001
Posts: 3,140
I tried 0344 493 0123 yesterday and was told that they only deal with new sales. They transferred me through to the normal number, that then hung up 😳
where is the BA Chat. I cant find it.
due to fly in two days (this Friday) and I need to change something urgently.
where is the BA Chat. I cant find it.
due to fly in two days (this Friday) and I need to change something urgently.
Hi, just wanted to share my experience of amending a BA Holidays booking.
I am planning to travel in September from LHR to PHL with a hotel reservation. Outbound flight was cancelled last week. In my attempt to preserve the booking I tried calling 0344 493 0787 (for flight changes), tried Twitter and BA Chat, Could not get through on the phone. Twitter and BA Chat did not place me in touch with an agent. In the end (and as recommended upthread) I called 0344 493 0123, got through in 10 minutes and they managed to change my cancelled flight. All in all I was on the phone for 30 mins.
I am planning to travel in September from LHR to PHL with a hotel reservation. Outbound flight was cancelled last week. In my attempt to preserve the booking I tried calling 0344 493 0787 (for flight changes), tried Twitter and BA Chat, Could not get through on the phone. Twitter and BA Chat did not place me in touch with an agent. In the end (and as recommended upthread) I called 0344 493 0123, got through in 10 minutes and they managed to change my cancelled flight. All in all I was on the phone for 30 mins.
Aug 25, 2021, 4:45 am
#49
Join Date: Oct 2018
Location: London, UK
Programs: BAEC
Posts: 3,470
In other news, I rang BAH today and it seems you can now get into a hold! Took an hour but I got through.
Aug 25, 2021, 9:14 am
#51
Join Date: Jun 2001
Posts: 3,140
Thanks, finally got though (on their if you are already away and call from abroad number I think. The Duty Office didnt bare any fruits. Neither did being transferred from the Gold Line yesterday.
When I got through, they were nothing short of amazing! I had already changed the flights and - because the hotel had been booked within 24 hours of the flights originally - it was treated as a package and the hotel changed (without fuss or charge) from St Lucia to Barbados. To the hotel of my choice.
So flights and hotel changed. Actually worked out cheaper than St Lucia. No change fees, just various Avios and taxes (no Club availability on the return 😱
and cost difference for the hotel (Barbados cheaper) refunded without a problem.
a bit of a nightmare trying to get hold of someone, but once I did. 👍.
just awaiting PCR test results now
When I got through, they were nothing short of amazing! I had already changed the flights and - because the hotel had been booked within 24 hours of the flights originally - it was treated as a package and the hotel changed (without fuss or charge) from St Lucia to Barbados. To the hotel of my choice.
So flights and hotel changed. Actually worked out cheaper than St Lucia. No change fees, just various Avios and taxes (no Club availability on the return 😱
and cost difference for the hotel (Barbados cheaper) refunded without a problem.a bit of a nightmare trying to get hold of someone, but once I did. 👍.
just awaiting PCR test results now
Oct 22, 2021, 12:21 am
#52
Join Date: May 2014
Posts: 7,310
Is there ANY way of contacting BA holidays? I had a booking for a car hire I couldn't use anymore. I've asked 3 times for a voucher, I called about 60 times every number on the horizon (either was fobbed off, told to call 0344 493 0787 or 0344 493 0123), I've emailed, I've used the BA.com chat... nothing. N-O-T-H-I-N-G. I tried a charge back to the card, which was then refused because BA got in touch with Amex to dispute my dispute..
I'd just like a voucher. I'm not asking for a refund. Just-a-voucher. Before I completely give up and stop using BA Holidays ever again. I had better customer service on a Kazakh website for railway tickets.
I'd just like a voucher. I'm not asking for a refund. Just-a-voucher. Before I completely give up and stop using BA Holidays ever again. I had better customer service on a Kazakh website for railway tickets.
Oct 22, 2021, 12:40 am
#53
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,406
Is there ANY way of contacting BA holidays? I had a booking for a car hire I couldn't use anymore. I've asked 3 times for a voucher, I called about 60 times every number on the horizon (either was fobbed off, told to call 0344 493 0787 or 0344 493 0123), I've emailed, I've used the BA.com chat... nothing. N-O-T-H-I-N-G. I tried a charge back to the card, which was then refused because BA got in touch with Amex to dispute my dispute..
I'd just like a voucher. I'm not asking for a refund. Just-a-voucher. Before I completely give up and stop using BA Holidays ever again. I had better customer service on a Kazakh website for railway tickets.
I'd just like a voucher. I'm not asking for a refund. Just-a-voucher. Before I completely give up and stop using BA Holidays ever again. I had better customer service on a Kazakh website for railway tickets.
Oct 22, 2021, 1:35 am
#55
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 64,331
You will have seen the posts upthread. As I understand it, the BAH team, which has specialist skills connected with the non aviation aspects of the job, is completely overwhelmed at the moment so it is getting very difficult indeed to get through. A huge number of vouchers are hanging around the system, each one takes a lot of time to process and none of it can be self serve by the customers. There's also a lot of wastage in the system (this could do with some decent Value Stream Mapping) so people call in, the previous booking hasn't completed the Refunds stage and so the work cannot be completed. So another set of calls have to be made to resolve. I'm hoping someone in BAH is looking at getting admin resources in short term to resolve the backlog but BA isn't a nimble organisation.
If you have a basic "Ask" which isn't controversial, then the email above, or even better a letter sent through the post (though this is an irritation to BAH to process) will cover you - get proof of delivery. If BAH can't process it then that's not your problem.
If you have a basic "Ask" which isn't controversial, then the email above, or even better a letter sent through the post (though this is an irritation to BAH to process) will cover you - get proof of delivery. If BAH can't process it then that's not your problem.
Oct 22, 2021, 2:02 am
#56
Join Date: Jan 2021
Posts: 307
You will have seen the posts upthread. As I understand it, the BAH team, which has specialist skills connected with the non aviation aspects of the job, is completely overwhelmed at the moment so it is getting very difficult indeed to get through. A huge number of vouchers are hanging around the system, each one takes a lot of time to process and none of it can be self serve by the customers. There's also a lot of wastage in the system (this could do with some decent Value Stream Mapping) so people call in, the previous booking hasn't completed the Refunds stage and so the work cannot be completed. So another set of calls have to be made to resolve. I'm hoping someone in BAH is looking at getting admin resources in short term to resolve the backlog but BA isn't a nimble organisation.
If you have a basic "Ask" which isn't controversial, then the email above, or even better a letter sent through the post (though this is an irritation to BAH to process) will cover you - get proof of delivery. If BAH can't process it then that's not your problem.
If you have a basic "Ask" which isn't controversial, then the email above, or even better a letter sent through the post (though this is an irritation to BAH to process) will cover you - get proof of delivery. If BAH can't process it then that's not your problem.
I have tried to get through over 40 times. Each one of those 2 plus minutes of my life listening to the same message and being told there are no agents.
Oct 22, 2021, 2:09 am
#57
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 64,331
None of this is the customers fault. BA should not be selling holidays they cannot manage. The number of vouchers is known (x) , the work needed to process them is known (y minutes) and it seems that BA in the rush to sell holidays have not really ubderstaood the overhead of X times Y minutes.
I have tried to get through over 40 times. Each one of those 2 plus minutes of my life listening to the same message and being told there are no agents.
I have tried to get through over 40 times. Each one of those 2 plus minutes of my life listening to the same message and being told there are no agents.
Oct 22, 2021, 2:14 am
#58
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,392
I am not being an apologist, but every time I have needed to speak to BAH, I have got through between 20-60 mins when calling at 8am. I've also had a lunchtime success, although the whole call was 90mins so presumably over an hour hold. The agents are consistently friendly and helpful and not rushing the calls which is great once you are through
Oct 22, 2021, 2:23 am
#59
Join Date: Jan 2021
Posts: 307
I am not being an apologist, but every time I have needed to speak to BAH, I have got through between 20-60 mins when calling at 8am. I've also had a lunchtime success, although the whole call was 90mins so presumably over an hour hold. The agents are consistently friendly and helpful and not rushing the calls which is great once you are through
Oct 22, 2021, 3:24 am
#60
Join Date: May 2014
Posts: 7,310
You will have seen the posts upthread. As I understand it, the BAH team, which has specialist skills connected with the non aviation aspects of the job, is completely overwhelmed at the moment so it is getting very difficult indeed to get through. A huge number of vouchers are hanging around the system, each one takes a lot of time to process and none of it can be self serve by the customers. There's also a lot of wastage in the system (this could do with some decent Value Stream Mapping) so people call in, the previous booking hasn't completed the Refunds stage and so the work cannot be completed. So another set of calls have to be made to resolve. I'm hoping someone in BAH is looking at getting admin resources in short term to resolve the backlog but BA isn't a nimble organisation.
If you have a basic "Ask" which isn't controversial, then the email above, or even better a letter sent through the post (though this is an irritation to BAH to process) will cover you - get proof of delivery. If BAH can't process it then that's not your problem.
If you have a basic "Ask" which isn't controversial, then the email above, or even better a letter sent through the post (though this is an irritation to BAH to process) will cover you - get proof of delivery. If BAH can't process it then that's not your problem.
What's beyond frustrating is that I had a voucher all along. It just was that no one at BA bothered to send me an email to confirm that! You get an email when you send a voucher request, which says "within 7 days you'll receive a second email as confirmation" and then... nothing. For a month and a half. Turns out the voucher was there all along...Bonkers.