How to get in contact with BA holidays?!
Hi
Apologies if this has been discussed to death but I'm in a bit of a panic now! We had a BA flight and hotel booking made for a while and I wanted to use my vouchers to pay off the balance. Having had zero luck speaking to anyone who could help I sent an e-mail last week following some information in another thread but haven't had a reply. Having still tried to call everyday since I had an e-mail today to say our booking has now been cancelled! Is there any other way to speak to someone on the phone? I have tried e-mail again and twitter but am now panicking about my holiday being cancelled and not being able to do anything to resolve the situation! Thanks in advance! |
0344 493 0787 There can be a bit of a wait but I always get through.
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I don't even get into a queue... straight to the "we are sorry" note...
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You must have some serious bad luck as I went straight through when I tested the number just now.
Keep trying would be my only advice, sorry. |
I had to call on Saturday, (afternoon too - against my own advice) - as Reward seats had opened - I was on the call for 1.25hrs !!! I was expecting it to drop after the 1hr stage as previously discussed on here, luckily it didn't
Was worth the wait to get into Club rather than WTP :) See this thread from recently British Airways Disconnecting Call at 1 HOUR WAIT Timeframe! - Page 2 - FlyerTalk Forums |
I understand your frustration.
It took me 39 attempts on Saturday just to join the queue! When I did it was another hour before my call was answered! Then I had the stress of me the customer having to explain to the agent the new ticket validity policy! Good luck! |
I can get through to the flight only option without any issues at all! As I have a hotel booked too they won't help and won't transfer me to the correct place either... Guess I will have to keep trying. Thanks for all your help!
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I've found the new live chat on ba.com really good. It can take a while to speak with a real human (the bot is useless) but once through my whole query was dealt with efficiently
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Originally Posted by kingcole974
(Post 33422137)
I've found the new live chat on ba.com really good. It can take a while to speak with a real human (the bot is useless) but once through my whole query was dealt with efficiently
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Originally Posted by kavtheman
(Post 33422108)
Hi
Apologies if this has been discussed to death but I'm in a bit of a panic now! We had a BA flight and hotel booking made for a while and I wanted to use my vouchers to pay off the balance. LF |
Originally Posted by ratechaser
(Post 33422150)
Can they deal with holiday issues though, or just flights?
The option isn't always available and when it is there can be a bit of a wait. Having received the we're too busy go away message a few times on the phone yesterday I tried chat for an upcoming BAH I wanted to cancel for a refund, managed after a few attempts to join the queue at position 60, took about an 80 minutes to get to the front but they sorted it out within a few minutes once it was my turn. They're pretty good tbh in what they can do so long as there are no payments involved, I've added/removed/changed flights on bookings via chat with no issue with them adjusting the outstanding balance as required. |
Originally Posted by LimitingFactor
(Post 33422194)
Somebody might be along to correct me in a minute, but I'm sure you can't use FTV vouchers to pay off a holiday booking, they can only be used for new bookings. You'll probably need to pay your balance with a credit card instead.
LF Mostly I just reply to the email about the FTV asking to credit it to whatever booking reference I need paying down. Works every time, might take a day or so but simple and hands free.. |
Originally Posted by kingcole974
(Post 33422137)
I've found the new live chat on ba.com really good. It can take a while to speak with a real human (the bot is useless) but once through my whole query was dealt with efficiently
Id choose this way over phoning in future |
Originally Posted by kavtheman
(Post 33422134)
I can get through to the flight only option without any issues at all! As I have a hotel booked too they won't help and won't transfer me to the correct place either... Guess I will have to keep trying. Thanks for all your help!
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I’ve been in this situation and it’s sooo annoying. The fact you can’t even get into a hold is awful. The 2 solutions I found worked was getting through to a UK executive club agent and asking to be put into the fast rack lane OR put out a tweet and ask to be contacted by BA Holidays ASAP.
Good luck |
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