Involuntary Downgrade from First to Club due to change of aircraft.
May 12, 2021, 11:55 pm
#121
Join Date: Jul 2010
Programs: BAEC Gold Guest List
Posts: 193
If this were an organisation that really valued customer service, refunds and compensation in situations such as this should be automatic rather than requiring the (in this case loyal and high value) customer to jump through hoops to make any progress…
May 13, 2021, 2:45 am
#122
Join Date: Nov 2017
Posts: 3,061
I think IAG shareholders would have something very vocal to say about that.
May 13, 2021, 3:29 am
#123
Join Date: Nov 2009
Location: London, UK
Programs: IHG Platinum; Marriott Silver; Avis president's: Hertz President's
Posts: 226
Probably something like "Is there a competitive advantage in good customer service that leads to increased future income and profitability? There is? Then get it sorted and stop encouraging customers to seek alternative providers!"
May 13, 2021, 3:40 am
#124
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,022
Is there an airline which already auto pays out compensation and refunds due under EC261?
May 18, 2021, 4:09 am
#126
Join Date: Feb 2008
Programs: BA GGLFL, LH Sen, Alitalia Platinum, Hilton Plat, SPG / Marriott / Carlsson Gold
Posts: 259
Another downgrade - any thoughts?
Our LHR/IAD/LHR in F in June has just been downgraded to a 787-8 with no F. BA has said we can fly to JFK or stick with current flights and get a refund for the fare difference. These were sale tickets purchased last August for about £1,000 each … thoughts very welcome! (BA say as it is not a cancellation no connecting on AA from other gateways …)
May 18, 2021, 4:44 am
#129
Join Date: Feb 2008
Programs: BA GGLFL, LH Sen, Alitalia Platinum, Hilton Plat, SPG / Marriott / Carlsson Gold
Posts: 259
Their policy, apparently, is: can only reroute max 300 miles away and it must be a BA operated service … if the flight is cancelled there is much more flexibility …
May 18, 2021, 5:30 am
#131
Join Date: Apr 2015
Location: US/UK - and elsewhere
Programs: BA Gold
Posts: 2,565
Yeah - got the email early today - 787-9 to 787-8, but at least we weren't flying F, so we now have 1J/K (we did try upgrading to F but couldn't). July LHR-IAD-LHRs seem to be 787-10's - at least that's the plan... . (This is the seventh change to our booking - and counting!.
May 18, 2021, 6:07 am
#132
Join Date: Sep 2007
Location: BOS
Programs: BA - Blue > Bronze > Silver > Bronze > Blue
Posts: 6,812
Guess who my preference is for TATL now?
A simple re-route or a loss of 75% of revenue and a lot of future business. I think I know what most IAG shareholders would go for!
May 18, 2021, 6:35 am
#133
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
This will not work as BA revised their customer guidelines for cabin closures, which are no longer treated as cancelations, and the only option, apart from accepting the original flight in the lower cabin, is rebooking on a different date.
May 18, 2021, 6:49 am
#134
Join Date: Nov 2017
Posts: 1,197
I assume I could do LHR-DFW, but that'll complicate things as I have a car hire as part of the booking. Not to mention I don't much fancy driving three hours just because BA suck.
May 18, 2021, 8:32 am
#135
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
I am not even sure that would be possible since origin and destination must be the same. There is no 'alternative getaway within 300 miles' option for cabin closures.