Involuntary Downgrade from First to Club due to change of aircraft.
#76
Join Date: Aug 2019
Posts: 49
I've also had my DEN flights downgraded, but I'm inclined to take the no-cost rebooking option for F via DFW. The extra tier poitns will be useful and I can change to a more convenient date that wasn't originally available at a sensible price.
The DFW-DEN leg will be in business as the flight has no F cabin. Presumably that will earn 40 tier points each way?
The DFW-DEN leg will be in business as the flight has no F cabin. Presumably that will earn 40 tier points each way?
#77
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,881
The downgrade entitlement is a reimbursement rather than compensation. The 14 days only applies for whether you are in scope for compensation as a result of a cancelation.
#78
Join Date: Nov 2017
Posts: 1,197
I'd be tempted to do the same, were it not for the fact that I'll have a mountain bike with me (in America for a race)... and I guarantee that wont end well.
#79
Join Date: Jan 2010
Posts: 3,190
rb211.
#80
Join Date: May 2009
Location: London
Programs: BA Gold, IHG Platinum, HH Diamond, Hertz PC,
Posts: 1,985
#81
Join Date: Aug 2019
Posts: 49
I thought you'd be out there with a snowboard based on your user name. North America with the MTB is definitely on my bucket list but there's no way I'm good enough to race...
#82
Join Date: Nov 2004
Programs: BA Gold, Marriott Titanium
Posts: 574
Is the post-flight claim jeopardised in any way by accepting the rebooked cabin in advance?
#83
Join Date: Aug 2019
Posts: 49
I paid cash so my experience may not mirror yours.
The website is inviting me to reroute on any date that I fancy.
This morning You First told me that my options were to re-route onto an aircraft with First, to move my dates by up to 3 days and/or to move my destination by up to 300 miles. Or I could have a refund or suck up the downgrade with no compensation. EU compensatgion mysteriously would not apply to me.
This evening I tried to rebook. The new agent told me that I could not re-route, change my destination or have a refund. My only options apparently are an FTV or to claim my 75% refund after travelling. Apparently the website is offering me a re-route in error and the previous agent didn't know the correct rules.
If I call tomorrow, maybe I will be offered a trip on a transatlantic cruise liner or compensation of 25 Avios as an utterly new random option.
Utterly bizarre.
#84
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,227
How are your roulette skills?
I paid cash so my experience may not mirror yours.
The website is inviting me to reroute on any date that I fancy.
This morning You First told me that my options were to re-route onto an aircraft with First, to move my dates by up to 3 days and/or to move my destination by up to 300 miles. Or I could have a refund or suck up the downgrade with no compensation. EU compensatgion mysteriously would not apply to me.
This evening I tried to rebook. The new agent told me that I could not re-route, change my destination or have a refund. My only options apparently are an FTV or to claim my 75% refund after travelling. Apparently the website is offering me a re-route in error and the previous agent didn't know the correct rules.
If I call tomorrow, maybe I will be offered a trip on a transatlantic cruise liner or compensation of 25 Avios as an utterly new random option.
Utterly bizarre.
I paid cash so my experience may not mirror yours.
The website is inviting me to reroute on any date that I fancy.
This morning You First told me that my options were to re-route onto an aircraft with First, to move my dates by up to 3 days and/or to move my destination by up to 300 miles. Or I could have a refund or suck up the downgrade with no compensation. EU compensatgion mysteriously would not apply to me.
This evening I tried to rebook. The new agent told me that I could not re-route, change my destination or have a refund. My only options apparently are an FTV or to claim my 75% refund after travelling. Apparently the website is offering me a re-route in error and the previous agent didn't know the correct rules.
If I call tomorrow, maybe I will be offered a trip on a transatlantic cruise liner or compensation of 25 Avios as an utterly new random option.
Utterly bizarre.
the 300mi rule is something i ran into with a cancelled SJC service..which fine, SFO works. but for DEN, it is utterly useless as the nearest cities are PHX (602mi), DFW (641mi), LAX (862mi). plus there were three of us in F with 1 cash and 2 avios seats...and there is no other service to DEN with F (obvs). in my situation we changed some things to depart BCN-LHR-DEN instead, and accept the downgrade which is annoying. but the taxes and avios difference were refunded on those two tickets. as for the cash booking, i was fine taking the FTVs since the BCN-LHR-DEN flights in J were 1000 less in J than I paid for F and have an upcoming trip to use the FTV on.
still annoying though since i was treating my parents to this trip and while they are well accustomed to BA F, we never get the chance to fly together. but it will be fine.
#85
Join Date: Nov 2017
Posts: 1,197
Sadly I'm not as quick as I was. Shattered my hip socket a couple of years back and it's been a long and painful road to recovery.
#86
Join Date: Aug 2012
Programs: ba silver
Posts: 726
Unfortunately BA can be very unflexible in these situations. Had you booked on a North American based airline you would be allowed any reasonable reroute without penalty. I know for a fact that Air Canada's COC allows for rebooking when an aircraft change leaves a particular cabin unavailable and have had tickets refunded or changed on US carriers in these situations. However, these days most airlines allow to cancel, get a credit and rebook. I have rebooked an AA ticket over ten times in six months. You may, however be responsible for any fare difference.
#87
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,881
BA allows reasonable reroutes as well on the Atlantic joint business routes and preserving value to make a new booking due to BWC/FTV?
#88
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,227
but do BA consider it reasonable if they also must re-book an extra leg for you to get you to your destination? ie LHR-DEN becomes LHR-DFW-DEN? im guessing the answer is no, and thats where the issue is.
#89
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,881
The answer is yes, usually a reasonable request along those lines for a joint business route is allowed, so a downgraded LHR-LAS might be rebookable as a LHR-LAX-LAS to maintain F.
#90
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,726
The restriction there is Maximum Permitted Mileage, and there's usually enough wriggle room on that to turn LHR-LAS to LHR-LAX-LAS.