Jan 3, 2021, 2:19 am
Last edit by: corporate-wage-slave
Link to the full original text of the regulations in PDF format
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
The 2021/22 BA compensation thread: Your guide to Regulation EC261/2004
Apr 16, 2022, 9:54 am
#901
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,926
I used the online process to begin an EC261 delay claim.
8 Feb - Case opened
18 Feb - "we're on the case" automated email
9 Mar - "sorry you're still waiting" automated email
I sent a follow up message via the website and also DM'd BA on twitter about 3 weeks ago for an update. No reply.
Any other clues on how to escalate this? From other replies here, this timing does not seem normal. Can I open a CEDR case if BA continues to ignore me?
Thanks.
8 Feb - Case opened
18 Feb - "we're on the case" automated email
9 Mar - "sorry you're still waiting" automated email
I sent a follow up message via the website and also DM'd BA on twitter about 3 weeks ago for an update. No reply.
Any other clues on how to escalate this? From other replies here, this timing does not seem normal. Can I open a CEDR case if BA continues to ignore me?
Thanks.
Apr 16, 2022, 10:50 am
#902
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,809
They didn’t specifically use that phrase, but they were pretty unequivocally repeating that after having checked again, they reaffirmed their stance:
”Thanks for contacting us about your claim for EU compensation. We're sorry it was necessary to delay flight, BA2595, on 02 April' 2022. I understand this is something you feel strongly about and I appreciate why you're unhappy with our previous reply.
I’ve had another look at your claim for compensation and I’ve taken time to make sure our response is accurate and up-to-date. Based on this, our decision hasn’t changed and the response you’ve received about the eligibility of your EU compensation claim are correct.
”Thanks for contacting us about your claim for EU compensation. We're sorry it was necessary to delay flight, BA2595, on 02 April' 2022. I understand this is something you feel strongly about and I appreciate why you're unhappy with our previous reply.
I’ve had another look at your claim for compensation and I’ve taken time to make sure our response is accurate and up-to-date. Based on this, our decision hasn’t changed and the response you’ve received about the eligibility of your EU compensation claim are correct.
Apr 16, 2022, 11:56 am
#903
Original Member
Join Date: May 1998
Location: Northern England
Posts: 1,531
BA have today emailed and cancelled our NCL to LHR flight on the 27th April at 3:10pm. Rebooking options are an earlier 11:40 or later 8:30pm departures.
As the cancellation is within 2 weeks, am I right that I am entitled to compensation since the times offered for rerouting are greater than 2hrs before departure as per article 5.1cii?
Frankly for me BA really have become the pits. They are nolonger trustworthy as an airline and I have been let down too many times with them. I was expecting the email which I should not have been if I had had confidence in them.
As the cancellation is within 2 weeks, am I right that I am entitled to compensation since the times offered for rerouting are greater than 2hrs before departure as per article 5.1cii?
Frankly for me BA really have become the pits. They are nolonger trustworthy as an airline and I have been let down too many times with them. I was expecting the email which I should not have been if I had had confidence in them.
Apr 16, 2022, 12:01 pm
#904
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,809
Yes if less than 2 weeks notice then this is on the hook for compensation. Or of course you could cancel for a full refund if there are easier options. If it was just to LHR then you potentially would get £110 for the early departure.
Apr 16, 2022, 12:13 pm
#905
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,966
Similar for me, cancellation for MAN in 8 days time for a flight at 1400. Alternatives were 0905 which was to early, or a long wait until 1655. In the end I moved dates and used this booking for another trip, and instead will get the train home. Claim will be going in for EC261.
Apr 16, 2022, 1:00 pm
#906
Original Member
Join Date: May 1998
Location: Northern England
Posts: 1,531
if I take the cancellation option, noting this was booked with Avios so I would not get much cash back, do I still get compensation since the rerouting options offered were outside of the required timeframe? Reading the rules it appears that I do? I’m trying to work out if I will get enough compensation + refund + cancelled parking, to pay for the train ticket.
Apr 16, 2022, 1:02 pm
#907
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,809
if I take the cancellation option, noting this was booked with Avios so I would not get much cash back, do I still get compensation since the rerouting options offered were outside of the required timeframe? Reading the rules it appears that I do? I’m trying to work out if I will get enough compensation + refund + cancelled parking, to pay for the train ticket.
Apr 16, 2022, 1:12 pm
#908
Original Member
Join Date: May 1998
Location: Northern England
Posts: 1,531
Thanks CWS, great to confirm my understanding. I might pop a complaint to CAA as well given the email did not state the reasons for cancellation, my rights to compensation, and misleading information regarding not being able to claim expenses, as legally required.
Apr 16, 2022, 2:30 pm
#909
Join Date: Jun 2014
Location: Leeds, UK
Programs: Mucci, BAEC GGL/CCR, Hilton Diamond, IHG Diamond Ambassador, Stena Gold
Posts: 1,093
If I get BA to put me on the EDI flight instead, arriving at 1910, would compensation still be payable?
Thank you
Apr 16, 2022, 2:36 pm
#910
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,809
Actually I don't know. But it's difficult to argue that you were delayed 3 hours getting into London when you were not. You could cancel, get the refund and compensation but separately rebook.
Apr 16, 2022, 2:40 pm
#911
Join Date: Jun 2014
Location: Leeds, UK
Programs: Mucci, BAEC GGL/CCR, Hilton Diamond, IHG Diamond Ambassador, Stena Gold
Posts: 1,093
Isn't it two hours for a flight under 1500Km with a cancellation under 14 days?
Apr 16, 2022, 2:47 pm
#912
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,809
Apr 16, 2022, 8:05 pm
#913
Join Date: Sep 2016
Location: Bristol
Programs: BA Silver, Hilton Gold, Caesars Diamond
Posts: 921
BA today cancelled my flight for next week to Zagreb (25th) and moved me to a flight 7 hours earlier. I assume I am entitled to 250 euros compensation. I've asked for a refund now so is it still possible? Thanks
Last edited by PxC; Apr 16, 2022 at 8:18 pm
Apr 17, 2022, 1:04 am
#914
Join Date: Mar 2009
Location: UK
Programs: BA Gold / Hilton Diamond / IHG Diamond Ambassador / Marriot Bonvoy Gold
Posts: 2,534
Apr 17, 2022, 1:56 am
#915
Join Date: Jan 2022
Posts: 40
Wondering if anyone can help me with this?
had flight cancelled next sunday evening BA783 ARN-LHR
they cancelled yesterday so 8 days notice
i was booked on the last one of the night at 2110-
only rebooking options on the day is at 11 am which is no use to me
so following day is 0750 or 1540
i’m entitled to a hotel for the sunday night to claim back is that right?
also, if i decided to take the 1540 flight vice 0750, would i still be entitled to the compensation? Got a call the next morning which prevents me being in the air then if i can help it - just worried they would say i flew later than the first possible option (even though that was 10 hours later)
had flight cancelled next sunday evening BA783 ARN-LHR
they cancelled yesterday so 8 days notice
i was booked on the last one of the night at 2110-
only rebooking options on the day is at 11 am which is no use to me
so following day is 0750 or 1540
i’m entitled to a hotel for the sunday night to claim back is that right?
also, if i decided to take the 1540 flight vice 0750, would i still be entitled to the compensation? Got a call the next morning which prevents me being in the air then if i can help it - just worried they would say i flew later than the first possible option (even though that was 10 hours later)