FlyingMoonwards

They recently did this to me - I didn't have to push very hard to get the extra difference, I just sent a follow up message, so if I were you I'd at least have a go.

GermanBloke

Thanks everyone! Have decided to respond with a quick email, hoping they just agree.

zanderblue

Hi CWS,

quick question wrt this one……..

Are you saying that no 261 compensation on AA because it is inbound to UK? Or AA are not liable at all because they are non EU airline?

TIA

GBOAC

Further to, CEDR have accepted my case, but BA have objected saying it falls outside the rules. Their reasoning is that they don't have a customer relations record of my complaint and therefore I have not followed the rules of allowing 8 weeks since a 'final offer'. I did explain in the CEDR evidence that all my correspondence was over the phone, and subsequently provided written records (sent to me by BA through GDPR) of the conversations and options that were communicated to me. All of these communications took place in October, CEDR submission in Jan. I hope BA are just trying to wriggle out. I don't want to start the process again with a written complaint to BA, and then a further 8 week wait.
Having access to 'YouFirst' I figured communication would be easier if I called.
Its now back with the adjudicators at CEDR who I hope will side with me

corporate-wage-slave

It's kind of both really. EC261 applies to European airlines to and from Europe, that means BA here. EC261 applies to all airlines where the trip starts in Europe, so AA going from UK to USA. But AA from USA to Europe is not in scope because neither case applies. And its good to remind people that this important consumer protection doesn't always apply on AA, AS, Qatar and other airlines, depending on the details. Whereas with BA, IB, AY, Ei this protection is in both directions.

Plu2370

On a LAX-LHR-CDG journey BA cancelled the CDG leg 8 days out. Rebooked onto a flight that would have got us into Paris 3hrs 40mins late.

Thanks to a tip on here I asked for the Paris flight to be moved back to September. Might use for another holiday.

Are we entitled to €300 compensation each for cancellation? On basis of:

• less than 2 weeks notice of cancellation
• delay would have been more than 3 hours (but less than 4)
• distance is calculated from LAX not just last leg

Simonmiller

Hi everyone, I’m flying DUB-LHR-DFW today one one PNR. My DUB-LHR 10.45am flight was cancelled on Thursday evening, and I was rebooked on the 09.30am departure and downgraded from Club Europe to Euro Traveller. (The rebooking also saw me moved on to the BA operated LHR-DFW flight but I changed that back to the AA operated flight as I prefer their seat vs old Club World.)

I’m going to apply for the 30% small amount of cash for the downgrade, but it’s been suggested I may be eligible for compensation for the cancellation as it was within seven days of the flight departure.

I’ve looked up the legislation (UK261) and it says if a flight is cancelled within seven days you are eligible to compensation unless the passenger’s re-routing allows them to “depart no more than one hour before the scheduled time of departure and to reach their final destination less than two hours after the scheduled time of arrival.”

My DUB-LHR flight did leave more than an hour before my cancelled flight - so does that mean I can claim compensation? And if so is it for the single leg of the journey or the whole of the journey? I really couldn’t work it out so any help much appreciated thanks!

corporate-wage-slave

No, unfortunately in this scenario the relevant time scales - if informed more than a week before departure - require at least a 4 hour delay. Had it been less than a week's notice that then falls to 2 hours.

corporate-wage-slave

Yes that get's cancellation compensation, but only at the half rate, since presumably you will still arrive in DFW at the same time. But is should be based on the whole journey. The refund on the downgraded sector will be very little, if you have a BAEC account it would usually be better to ask for some Avios as a customer service gesture rather than to pursue that.

Plu2370

Well that is a shame. Checking the email it was sent less than a week from the start of the journey - the LA departure, but just more than a week for the actual Paris leg - as we were due to have an overnight connection in London.

Or am I clutching at straws 😆

corporate-wage-slave

Yes.

Simonmiller

Thanks c-w-s! I’ll put in a claim for half the £520. I do have an exec club account so will get in touch re some Avios instead. Thanks again.

NickB

Half rate does not apply when the departure time is put forward rather than delayed, as per the decision of the ECJ in Azurair et al last December (paras 88 to 94 of the judgment).

BONDY

More advice requested. I will report back on what happens (if I have a claim) and for C-W-S who I am sure remembers everything, I have still not had a final answer from BA on my partner's delayed Israeli trip. Am prepared to wait patiently as I imagine BA are overwhelmed!

Anyway. On to today's matter/

I have an ex-EU trip starting Monday 18 April with routing Dublin to Heathrow to Cape Town. One ticket/PNR

I have been advised today (so more then 7 days and less than two weeks) that the Dublin to Heathrow flight due to depart at 1745 has been cancelled. Manage My Booking gives the latest equivalent flight as departing Dublin at 1300 so significantly earlier. I already had a reasonable connection so now I will be at Heathrow for almost 8 hours!

MMB shows some other later options using BA CityFlyer to London City meaning I would then have some risk due to the transfer of airports. The latest of these departs 1650 so less than one hour earlier than the cancelled flight and still 4 hours connection time.

As I understand it from C-W-S initial posts, Quote : b) You are given between two weeks and 7 days’ notice of the cancellation and you are offered rerouting which leaves more than 2 hours earlier than originally scheduled or arrives at your final destination more than 4 hours later than originally scheduled.

Can I argue that because the latest exact equivalent replacement flight leaves nearly 5 hours earlier than the cancelled flight that I am entitled to reduced compensation and that I did not choose the London City alternatives because of potential misconnect? I will still arrive on time (I hope) at my final destination.

Fortunately, I have followed "sage advice" from this forum and am booked to travel to Dublin the day before. The small cost of a hotel is more than offset by the ex-EU savings and, as in this case, the lack of needing to "scramble" to catch an earlier flight than booked.

As ever. Advice appreciated. I will take the 1300 flight to Heathrow anyway. Thank goodness for CCR access (may try a sleep pod)

BONDY

corporate-wage-slave

I'm sure this can be argued, but the Azurair case wasn't a cancellation (as this is), the flight was brought forward by 5 hours and thus the arrival time too. Here there is a cancellation, there is a full rebooking for a much shorter time frame, and the arrival time, indeed the arrival flight, wasn't changed. So in MCOL I've no doubt it could be played out, but in CEDR and internally with BA I don't think it would work.