Dec 28, 2021, 8:57 pm
Last edit by: linz36
British Airways Executive Club
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone companys access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone companys access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
Current Status of BA Call Center
Sep 28, 2020, 10:03 am
#182
Join Date: Feb 2018
Location: Sussex, UK
Programs: BA Silver
Posts: 489
Tried again just now and just goes silent after selecticting hotel/car hire option, then cuts off
Nov 25, 2020, 8:07 am
#183
Join Date: Dec 2010
Location: London
Programs: BAEC Gold, IHG Spire Ambassador, Hilton Diamond, Starbucks Gold
Posts: 1,275
As others have found, call to Gold Line was answered within a minute of the messages had playing out.
Talk about managing expectations by under promising and over delivering?
Sean is having a positive impact.
Nov 25, 2020, 5:23 pm
#184
Join Date: Feb 2009
Programs: Executive Club
Posts: 1,126
Long winded "did you know you can do things on BA.com" now preceded by polite message saying that if you are not in the middle of a trip, or flying in the next 72 hours, please call back later.
As others have found, call to Gold Line was answered within a minute of the messages had playing out.
Talk about managing expectations by under promising and over delivering?
Sean is having a positive impact.
As others have found, call to Gold Line was answered within a minute of the messages had playing out.
Talk about managing expectations by under promising and over delivering?
Sean is having a positive impact.
Nov 27, 2020, 9:48 am
#185
Join Date: Nov 2020
Programs: BAEC Gold
Posts: 9
Callbacks
I asked to make a change (to add an extra domestic connecting flight) to one of my bookings last week and after being put on hold for a while the agent came back and said they would need to go away and price it and then call me back. They confirmed the correct number to call too.
They didnt really give a timeframe, and from the way they said it I thought it was one of those callbacks just to save you waiting on hold, but does anyone know how long these repricing callbacks usually take? Or if the current situation with staff behind the scenes is causing it to take longer?
I dont want to ring up and trigger another unnecessary request for a reprice if they are swamped as it is and there is already one in the queue!
They didnt really give a timeframe, and from the way they said it I thought it was one of those callbacks just to save you waiting on hold, but does anyone know how long these repricing callbacks usually take? Or if the current situation with staff behind the scenes is causing it to take longer?
I dont want to ring up and trigger another unnecessary request for a reprice if they are swamped as it is and there is already one in the queue!
Nov 27, 2020, 2:34 pm
#186
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 64,180
Before the pandemic, 3 or 4 days was typical, nowadays I imagine with staff on furlough it may be taking longer. It may well be easier to apply for an FTV, which on simple bookings should be issued immediately, then to use it to rebook from fresh. If you have waited a week I think it's ok to call and ask if there is repricing quote on the booking now.
Nov 27, 2020, 3:52 pm
#187
Join Date: Aug 2014
Posts: 2,664
Before the pandemic, 3 or 4 days was typical, nowadays I imagine with staff on furlough it may be taking longer. It may well be easier to apply for an FTV, which on simple bookings should be issued immediately, then to use it to rebook from fresh. If you have waited a week I think it's ok to call and ask if there is repricing quote on the booking now.
Nov 28, 2020, 12:25 am
#188
Company Representative, BA Refunds
Join Date: Mar 2020
Location: Manchester
Programs: BA Executive Club
Posts: 141
I asked to make a change (to add an extra domestic connecting flight) to one of my bookings last week and after being put on hold for a while the agent came back and said they would need to go away and price it and then call me back. They confirmed the correct number to call too.
They didnt really give a timeframe, and from the way they said it I thought it was one of those callbacks just to save you waiting on hold, but does anyone know how long these repricing callbacks usually take? Or if the current situation with staff behind the scenes is causing it to take longer?
I dont want to ring up and trigger another unnecessary request for a reprice if they are swamped as it is and there is already one in the queue!
They didnt really give a timeframe, and from the way they said it I thought it was one of those callbacks just to save you waiting on hold, but does anyone know how long these repricing callbacks usually take? Or if the current situation with staff behind the scenes is causing it to take longer?
I dont want to ring up and trigger another unnecessary request for a reprice if they are swamped as it is and there is already one in the queue!
Thanks for your patience !
Dec 20, 2020, 6:31 am
#190
Join Date: Dec 2013
Location: UK
Programs: BAEC
Posts: 662
Dec 20, 2020, 7:08 am
#191
Join Date: Nov 2015
Posts: 159
If only they'd put the cash refund option back on for reward flights. I can't get through today for obvious reasons and I understand that BA are on the receiving end here but they are also partly responsible for the inbound call volumes by removing servicing options from their website.
It's also obvious that they are slow-walking things on their IVR. 7 seconds of silence and then the message starts, slow talking and then ending right before the 1 minute mark. Hard to have sympathy for BA when they pull stunts like this and enter into such shenanigans (in the name of cashflow)
It's also obvious that they are slow-walking things on their IVR. 7 seconds of silence and then the message starts, slow talking and then ending right before the 1 minute mark. Hard to have sympathy for BA when they pull stunts like this and enter into such shenanigans (in the name of cashflow)
Apr 26, 2021, 4:14 am
#192
Join Date: Nov 2017
Posts: 3,061
Along with those of other companies, the BA call centres in and around Delhi have been ordered to close to help contain Indias corona chaos. Other call centres should pick up some of the slack, but will necessarily be limited in how much they can do at short notice, so there could be delays getting through, particularly from the US (i.e. overnight in Europe/ZA). Wouldnt surprise me if back office teams are similarly affected (e.g. refunds). Thoughts with those in India at this time of course... doesnt look a fun place to be for anyone at the moment.
May 10, 2021, 9:33 am
#193
Join Date: Mar 2011
Programs: BA exec, HHonors Diamond
Posts: 556
Call Centre wait times
I accept the India call centre is closed atm , why have BA not put in business continuity measures? I am presently on 1 hours hold and counting on the Gold line for something I cannot do online.
May 10, 2021, 10:05 am
#194
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,343
Call at 08.00 tomorrow, I've got through always in a minute or two first thing. Don't call at 07.50 it will tell you they're closed !
There's a long running thread to give you a taste of recent waits etc .... Current Status of BA Call Center - Page 10 - FlyerTalk Forums
There's a long running thread to give you a taste of recent waits etc .... Current Status of BA Call Center - Page 10 - FlyerTalk Forums
May 10, 2021, 10:47 am
#195
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
It's a bit random. I called for something last Tuesday afternoon at about this time, and there was about a 15-minute wait. I called for something else on Friday afternoon at about this time, and the wait was about 60 seconds.