Why won’t BA let you get a refund via the website?
Mar 23, 2020, 9:16 am
#61
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
Mar 23, 2020, 9:16 am
#62
Join Date: Jan 2018
Location: NCL
Programs: BA Exec Club: Gold HHons:Diamond FB:Ivory Accor:Plat Hertz: PC USA:GlobalEntry
Posts: 234
They know that most people won't want to wait for hours to speak to a call centre, so will get the travel voucher. Other airlines offering vouchers are also offering an extra credit on top of the voucher to make it more attractive. It's certainly put a sour taste in my mouth and if there was a competitor on my route, I'd certainly be looking to use them now.
I would have chosen the voucher if BA offered to add something like 30% onto it, just saying.
If they had offered this from the outset they could have kept hold of £millions.
Mar 23, 2020, 9:40 am
#66
Join Date: Aug 2000
Location: Some where in the Mountains
Posts: 5,356
Why are BA "awful"? Almost all airlines are encouraging you to take the voucher. United & Swiss have unlawfully decided not to offer refunds at all, even when they don't offer a transportation service - that is 'awful'. I think you need some perspective: if you ask for a refund, BA will give you one.
FWIW, Expedia sent me an email last week about a new on-line cancellation option. Took me all of 2 minutes to cancel my two bookings and get a confirmation email on the cancellations. No reason BA and all the airlines can't do the same.
Mar 23, 2020, 9:53 am
#67
Join Date: Oct 2011
Location: City of Kingston Upon Hull
Programs: BAEC Gold
Posts: 4,940
Have you a source for this and does this affect booking where BA have already indicated that they are to refund?
Mar 23, 2020, 10:29 am
#69
Join Date: Jul 2014
Posts: 491
https://www.independent.co.uk/travel...-a9417261.html
Mar 23, 2020, 1:00 pm
#70
Join Date: Oct 2014
Posts: 45
Mar 23, 2020, 1:21 pm
#71
Join Date: Oct 2008
Location: Based out of MAN; LON/NYC regular
Programs: BAEC Gold, IHG Platinum Amb, Hilton Diamond
Posts: 214
I've used it an Avios + 241 booking, it's currently saying "we are processing a cancellation for this booking". There's no reason why it shouldn't result in all the Avios, cash and the voucher being returned...
Mar 23, 2020, 1:35 pm
#72
Join Date: Feb 2018
Location: Sussex, UK
Programs: BA Silver
Posts: 489
Mar 25, 2020, 11:37 am
#73
Suspended
Join Date: Aug 2019
Posts: 93
I sent off two refund requests through the Java method. Both at 10am on Monday.
The money for a straight forward cash booking came through today (Wednesday) at 3pm.
Another cash booking, that was upgraded using Avios has yet to be refunded.
The money for a straight forward cash booking came through today (Wednesday) at 3pm.
Another cash booking, that was upgraded using Avios has yet to be refunded.
Mar 25, 2020, 11:39 am
#74
Join Date: Aug 2018
Location: Cambridgeshire
Programs: BAEC Bronze; ALL Gold
Posts: 128
That's very encouraging. I successfully made four refund requests using the workaround this afternoon - once I'd worked out where in Chrome (never used it before) the JavaScript control was, it was very straightforward.
Mar 25, 2020, 12:11 pm
#75
Suspended
Join Date: Dec 2019
Posts: 629
Does the type of card impact how long the refund takes (cardholders holding it etc and there processing fees) as I cancelled two bookings using the java method (yes even though I worm there not allowed to access my own bookings on our system as it's considered gross misconduct) one using my debit card(visa) which the refund is back and one using my credit card (mastercard) still not appeared