Why won’t BA let you get a refund via the website?
Mar 31, 2020, 1:11 pm
#121
Join Date: Dec 2019
Location: SW London UK 🇬🇧
Programs: BA Gold * Alliance Gold IHG Platinum
Posts: 37
I used the google chrome workaround to request the cash refund for my Helsinki flight and it was great 👍🏻 I have had the email to confirm it and check my MMB and they say it’s being processed, however this has now been 9 days and still no further confirmation or cash🤔🤔🤔🤔 hat to do next apart from stay in doors and wait😥😥😥
Mar 31, 2020, 1:13 pm
#122
Join Date: Jan 2013
Location: Vancouver
Programs: AB BA Waterloo Mama Mia
Posts: 1,147
Is current timetable of available flights a bait and switch? I fully understand we are involved in crystal ball gazing but it seems to me that once BA has my travel dollars for advertised flights on the website, I am at the mercy of BA in terms of cancellation in regards to vouchers. The real problem with vouchers is we have no idea how BA will price tickets post virus....pre virus pricing or post virus gouge the customer pricing.....and all one can do is apply the value of the voucher to the newly priced ticket. I want to give BA the benefit of the doubt but have a nagging feeling in my tummy.
Mar 31, 2020, 1:19 pm
#123
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,957
Is current timetable of available flights a bait and switch? I fully understand we are involved in crystal ball gazing but it seems to me that once BA has my travel dollars for advertised flights on the website, I am at the mercy of BA in terms of cancellation in regards to vouchers. The real problem with vouchers is we have no idea how BA will price tickets post virus....pre virus pricing or post virus gouge the customer pricing.....and all one can do is apply the value of the voucher to the newly priced ticket. I want to give BA the benefit of the doubt but have a nagging feeling in my tummy.
I suppose I could say i refer the honourable gent to the answer i gave to the same question a few days ago
https://www.flyertalk.com/forum/32208810-post384.html
https://www.flyertalk.com/forum/32233975-post452.html
Mar 31, 2020, 1:49 pm
#124
Join Date: Sep 2019
Posts: 38
I used the JavaScript trick about 10 days ago to apply for a refund for my cancelled flight to Denver next month (miles + money booking). The funds were credit to my bank account this morning however the Avios points still haven't been credited back yet.
Apr 1, 2020, 3:34 am
#126
Join Date: Jan 2012
Programs: BA Blue, IHG Spire, Marriott Gold
Posts: 401
Apologies if this has been asked before but what's the default if you're flights are cancelled and you do nothing? Do they refund the money automatically by cash or vouchers or if you don't get in touch do you just lose your booking with nothing back?
Apr 1, 2020, 9:26 am
#127
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,586
If there are still live flights in the PNR you should use MMB or contact BA to rebook/cancel fully.
If all your flights are already cancelled then your PNR goes into limbo until you tell BA what you want to do. They won't do anything automatically; you would have to give them an instruction at some point, but before 12 months after purchase otherwise then the tkt expires.
Apr 1, 2020, 11:12 am
#128
Join Date: Jan 2012
Programs: BA Blue, IHG Spire, Marriott Gold
Posts: 401
Are all your flights cancelled, or is one direction canx but not the other?
If there are still live flights in the PNR you should use MMB or contact BA to rebook/cancel fully.
If all your flights are already cancelled then your PNR goes into limbo until you tell BA what you want to do. They won't do anything automatically; you would have to give them an instruction at some point, but before 12 months after purchase otherwise then the tkt expires.
If there are still live flights in the PNR you should use MMB or contact BA to rebook/cancel fully.
If all your flights are already cancelled then your PNR goes into limbo until you tell BA what you want to do. They won't do anything automatically; you would have to give them an instruction at some point, but before 12 months after purchase otherwise then the tkt expires.
Thanks for the explanation though it's always been something i wondered about!
Apr 1, 2020, 2:41 pm
#130
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,586