Why won’t BA let you get a refund via the website?
Mar 22, 2020, 11:42 am
#16
Join Date: Jul 2014
Location: JFK / LGA.. EWR is not part of NYC!
Programs: Brand loyalty is for suckers
Posts: 1,047
If you have a consumer-friendly card (say, an Amex Platinum), I would strongly consider simply going back to the original transaction and marking it as fraud (that's essentially what it is). In the past, I've gotten charges credited back to me even while the investigation is pending. And some credit card brands tend to side with the consumer more often than not.
Maybe a huge wave of chargebacks against BA would jolt them into compliance.
Maybe a huge wave of chargebacks against BA would jolt them into compliance.
Mar 22, 2020, 11:45 am
#17
Join Date: Aug 2002
Location: YYZ
Programs: BA Gold/Marriott Gold/HH Diamond/IC Plat Amba
Posts: 5,991
Them and Swiss while really nice airlines to fly are on my boycott list. BA at least is just making it difficult but not totally screwing people over
Mar 22, 2020, 11:46 am
#18
Join Date: Aug 2002
Location: YYZ
Programs: BA Gold/Marriott Gold/HH Diamond/IC Plat Amba
Posts: 5,991
If you have a consumer-friendly card (say, an Amex Platinum), I would strongly consider simply going back to the original transaction and marking it as fraud (that's essentially what it is). In the past, I've gotten charges credited back to me even while the investigation is pending. And some credit card brands tend to side with the consumer more often than not.
Maybe a huge wave of chargebacks against BA would jolt them into compliance.
Maybe a huge wave of chargebacks against BA would jolt them into compliance.
Mar 22, 2020, 12:00 pm
#19
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
I do believe this is actually deliberate on part of BA. Very unfortunate, but I called and in past 3 days cancelled 7 bookings (I mean BA cancelled them but I wanted $$$ back not some voucher). It is really poor form from them tbh, and thats why I am taking my £6k back (and more to come I am sure).
Out of curiosity, for cancellations to come I am sure, how does BA calculate partial refund (I have LHR-MEX-SCL-MEX-LHR - with only LHR-MEX flown; all other segments seem cancelled - if i refund do i get back a big portion of the fare>?)
Out of curiosity, for cancellations to come I am sure, how does BA calculate partial refund (I have LHR-MEX-SCL-MEX-LHR - with only LHR-MEX flown; all other segments seem cancelled - if i refund do i get back a big portion of the fare>?)
Mar 22, 2020, 12:02 pm
#20
Join Date: Jul 2014
Location: JFK / LGA.. EWR is not part of NYC!
Programs: Brand loyalty is for suckers
Posts: 1,047
Mar 22, 2020, 12:18 pm
#21
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
If you have a consumer-friendly card (say, an Amex Platinum), I would strongly consider simply going back to the original transaction and marking it as fraud (that's essentially what it is). ...
Maybe a huge wave of chargebacks against BA would jolt them into compliance.
Maybe a huge wave of chargebacks against BA would jolt them into compliance.
I doubt that any of us likes the additional hurdle that BA has put in place, especially given the amount of time and energy that has to be expended if you want the refund to which you're entitled. But, just as on most other occasions on which people accuse airlines of "fraud", that's just hyperbole.
Mar 22, 2020, 12:20 pm
#22
Join Date: Aug 2013
Posts: 1,710
If you have a consumer-friendly card (say, an Amex Platinum), I would strongly consider simply going back to the original transaction and marking it as fraud (that's essentially what it is). In the past, I've gotten charges credited back to me even while the investigation is pending. And some credit card brands tend to side with the consumer more often than not.
Maybe a huge wave of chargebacks against BA would jolt them into compliance.
Maybe a huge wave of chargebacks against BA would jolt them into compliance.
Mar 22, 2020, 12:23 pm
#23
Join Date: Apr 2017
Programs: BA Silver
Posts: 1,387
It's not fraud, nor is it non-compliance, because you can have a refund if you ask for one. A family member waited until her Easter holiday flights were cancelled, got through on the phone and cancelled three bookings for four pax for full refunds.
I doubt that any of us likes the additional hurdle that BA has put in place, especially given the amount of time and energy that has to be expended if you want the refund to which you're entitled. But, just as on most other occasions on which people accuse airlines of "fraud", that's just hyperbole.
I doubt that any of us likes the additional hurdle that BA has put in place, especially given the amount of time and energy that has to be expended if you want the refund to which you're entitled. But, just as on most other occasions on which people accuse airlines of "fraud", that's just hyperbole.
Mar 22, 2020, 12:28 pm
#24
Join Date: May 2017
Posts: 35
The JavaScript work around didn’t work for me- keep getting errors. I hear BA is working on the issue, going to keep trying next week and hope they fix it so I don’t have to call them. I give credit to LNER, they made an online process available to get train tickets refunded and waived the cancellation fee given the current situation. Meanwhile, I have flights that were cancelled by BA and United and they are doing everything possible to not redeposit my avios/miles and refund the taxes. I don’t know why they aren’t making this easy for award tickets since they’re not even saving a lot of cash by refusing to refund them.
Mar 22, 2020, 1:00 pm
#25
Join Date: Feb 2005
Location: London
Programs: BA Gold, Marriott Bonvoy Titanium, Hilton Honors Diamond,Amex Platinum
Posts: 179
Far from impressed and have found both MH and Thai Airways with whom we also have cancelled sectors, VERY hard to deal with. In comparison, BA, although we've had to call for cancellation refunds, have dealt with us swiftly, efficiently and no-questions asked.
Mar 22, 2020, 1:04 pm
#26
Join Date: Feb 2014
Location: Surrey, UK
Programs: BA GGL
Posts: 484
After several false starts I got the javascript workaround to work for a booking on 24th that has been cancelled.. Well, I've had an email saying they are processing my refund. Fingers crossed it works ok as I have several bookings to deal with though the next one isn't for another week and I might not feel quite so guilty about ringing up by then.
While I am here I would like to say "thank you" for all the good advice and especially for the step by step instructions on the cash refund.
While I am here I would like to say "thank you" for all the good advice and especially for the step by step instructions on the cash refund.
Mar 22, 2020, 1:14 pm
#27
Join Date: Apr 2013
Location: Putney
Programs: BA Gold
Posts: 293
Mrs Oscar (a mere Bronze) has just called to get a refund for her flight on Wednesday. The hold time wasn’t too bad - I’ve been kept longer in the Ockham stack for sure.
The agent was super friendly and helpful - all done in under a couple of minutes once she got through.
As CWS pointed out a few days ago, early evening is a less bad time to call.
The agent was super friendly and helpful - all done in under a couple of minutes once she got through.
As CWS pointed out a few days ago, early evening is a less bad time to call.
Mar 22, 2020, 1:28 pm
#28
Join Date: Mar 2019
Posts: 138
After several false starts I got the javascript workaround to work for a booking on 24th that has been cancelled.. Well, I've had an email saying they are processing my refund. Fingers crossed it works ok as I have several bookings to deal with though the next one isn't for another week and I might not feel quite so guilty about ringing up by then.
While I am here I would like to say "thank you" for all the good advice and especially for the step by step instructions on the cash refund.
While I am here I would like to say "thank you" for all the good advice and especially for the step by step instructions on the cash refund.
Mar 22, 2020, 1:35 pm
#29
Join Date: Mar 2019
Posts: 138
Was there ever an online refund option to handle BA cancellations? I've never had BA cancel a flight until now, though I sadly expect a few more to go before things improve.
Certainly there was the MMB cancel option, but I thought that was for cancelling based on ticket T&C, not for handling a BA cancellation.
If there never was an online way to handle refunds on BA initiated cancellation, it doesn't seem unreasonable for it to take a while for BA to add one, especially in what are tough times and given the reputation of their systems.
Certainly there was the MMB cancel option, but I thought that was for cancelling based on ticket T&C, not for handling a BA cancellation.
If there never was an online way to handle refunds on BA initiated cancellation, it doesn't seem unreasonable for it to take a while for BA to add one, especially in what are tough times and given the reputation of their systems.