Why won’t BA let you get a refund via the website?
Mar 25, 20, 12:29 pm
#78
Join Date: May 2011
Location: CWL
Programs: BA Blue, Hilton Gold
Posts: 291
Interestingly the BBC are reporting that the U.K. airlines are lobbying government to suspend / amend their EC261 obligations and allow them to only offer vouchers, or not provide cash refunds until airline traffic volumes have returned to pre COVID levels.
Mar 25, 20, 2:12 pm
#80
Join Date: Sep 2010
Location: Bedford, UK
Programs: BAEC GOLD
Posts: 52
Mar 25, 20, 3:18 pm
#81
Suspended
Join Date: Dec 2019
Posts: 629
Originally Posted by Benedmonds
If I cancel a flight where I part paid with Avios, then booked a POUG, will I get an e-voucher to the value of the total? Or will the Avios be returned instead of the additional amount on the e-voucher?
Mar 25, 20, 3:40 pm
#82
Join Date: Jul 2009
Location: UK
Programs: BAEC Gold, IHG Gold, Virgin FC Red
Posts: 607
Originally Posted by watsonville
I sent off two refund requests through the Java method. Both at 10am on Monday.
The money for a straight forward cash booking came through today (Wednesday) at 3pm.
Another cash booking, that was upgraded using Avios has yet to be refunded.
The money for a straight forward cash booking came through today (Wednesday) at 3pm.
Another cash booking, that was upgraded using Avios has yet to be refunded.
Mar 25, 20, 3:43 pm
#83
Original Poster
Join Date: Mar 2012
Location: London
Programs: BA Silver Seigneur des Horaires des Mucci.
Posts: 1,984
Originally Posted by essexadventurer
Did you notice what happened in MMB? I sent a java refund request for cash flights on Monday evening and in MMB the booking still appears as usual (no refund on Amex yet either).
if you click in manage my booking a box comes up saying a refund is being processed so no alterations can be made without calling
Mar 25, 20, 3:46 pm
#84
Join Date: Apr 2018
Location: London
Programs: BA Silver (for now)
Posts: 907
Originally Posted by corporate-wage-slave
See the wiki in the main Covid-19 rebooking thread for the two workarounds to this - an online form for refunds and a Java bodge.
Mar 25, 20, 3:46 pm
#85
Join Date: Sep 2015
Programs: A3*G,BA Gold
Posts: 1,722
Originally Posted by Shuttle_Endeavour
Interestingly the BBC are reporting that the U.K. airlines are lobbying government to suspend / amend their EC261 obligations and allow them to only offer vouchers, or not provide cash refunds until airline traffic volumes have returned to pre COVID levels.
Mar 25, 20, 4:21 pm
#86
Join Date: Jul 2009
Location: UK
Programs: BAEC Gold, IHG Gold, Virgin FC Red
Posts: 607
Originally Posted by allturnleft
same position
if you click in manage my booking a box comes up saying a refund is being processed so no alterations can be made without calling
if you click in manage my booking a box comes up saying a refund is being processed so no alterations can be made without calling
Mar 25, 20, 4:25 pm
#87
Join Date: Aug 2019
Posts: 93
Originally Posted by essexadventurer
Did you notice what happened in MMB? I sent a java refund request for cash flights on Monday evening and in MMB the booking still appears as usual (no refund on Amex yet either).
Mar 25, 20, 4:43 pm
#88
Join Date: Nov 2017
Posts: 2,380
Originally Posted by ermis177
I am pretty sure they cannot do that. UK has agreed to follow all EU regulations until end of the year. Also 'brilliant' politicians like David Davis and Liam Fox told us that all these consumer protection laws will be even higher after Brexit!
Mar 25, 20, 5:04 pm
#89
Join Date: Aug 2013
Posts: 1,581
Originally Posted by Confus
They can if all European countries do the same and the EU Commission allows it accordingly...... (no one said this was a British move, all European airlines are lobbying collectively. The French government has already signalled it is sympathetic; the Spanish look likely to follow suit this week. So just in case, get all refund requests in pronto.)
Mar 25, 20, 5:42 pm
#90
Join Date: May 2011
Location: CWL
Programs: BA Blue, Hilton Gold
Posts: 291
Originally Posted by Confus
They can if all European countries do the same and the EU Commission allows it accordingly...... (no one said this was a British move, all European airlines are lobbying collectively. The French government has already signalled it is sympathetic; the Spanish look likely to follow suit this week. So just in case, get all refund requests in pronto.)
