Screwed out of Avios by AGODA

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Old Jul 15, 19, 9:16 am
  #1  
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Thumbs down Screwed out of Avios by AGODA

I booked a hotel on Agoda, signed up for their PointsMax scheme with my BA number and....no Avios. I sent a claim to BA with the booking receipt, they declined it and said I had to speak to Agoda. I did, and they told me that my membership field was "blank" - an obvious lie, I was looking at the screen myself. So they're not giving my the Avios (which were the only reason I booked through their site). Has anyone else experienced this?
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Old Jul 15, 19, 9:33 am
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Originally Posted by watersign View Post
I booked a hotel on Agoda, signed up for their PointsMax scheme with my BA number and....no Avios. I sent a claim to BA with the booking receipt, they declined it and said I had to speak to Agoda. I did, and they told me that my membership field was "blank" - an obvious lie, I was looking at the screen myself. So they're not giving my the Avios (which were the only reason I booked through their site). Has anyone else experienced this?
Sadly. It but Ask Agoda for a GDPR request to show all the information they have on you including but not limited to internet entries and keystrokes you performed when booking with them.
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Old Jul 16, 19, 2:52 am
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FWIW, I've made several bookings with Agoda over the last couple of years (but only ever used them when they were competitive) and never had a problem with the Avios turning up eventually.
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Old Jul 16, 19, 5:42 am
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I don't see why it would be a problem even if it was blank. They should be able to credit retrospectively. The OP should just give them the number and ask them to credit the points, stating specifically that this was the reason that he had gone through them in the first place.
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Old Jul 16, 19, 6:59 am
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Originally Posted by South London Bon Viveur View Post
I don't see why it would be a problem even if it was blank. They should be able to credit retrospectively. The OP should just give them the number and ask them to credit the points, stating specifically that this was the reason that he had gone through them in the first place.
Believe me, I tried. Their call desk was just "sorry, nothing we can do". Completely crap service.
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