Screwed out of Avios by AGODA
Jul 15, 2019, 9:16 am
#1
Original Poster
Join Date: Oct 2013
Programs: Marriott Gold, HGC, Spg
Posts: 81
Screwed out of Avios by AGODA
I booked a hotel on Agoda, signed up for their PointsMax scheme with my BA number and....no Avios. I sent a claim to BA with the booking receipt, they declined it and said I had to speak to Agoda. I did, and they told me that my membership field was "blank" - an obvious lie, I was looking at the screen myself. So they're not giving my the Avios (which were the only reason I booked through their site). Has anyone else experienced this?
Jul 15, 2019, 9:33 am
#2
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,380
I booked a hotel on Agoda, signed up for their PointsMax scheme with my BA number and....no Avios. I sent a claim to BA with the booking receipt, they declined it and said I had to speak to Agoda. I did, and they told me that my membership field was "blank" - an obvious lie, I was looking at the screen myself. So they're not giving my the Avios (which were the only reason I booked through their site). Has anyone else experienced this?
Jul 16, 2019, 5:42 am
#4
Join Date: Sep 2013
Location: London
Programs: BA Gold; FB Silver; SPG; IHG Gold
Posts: 2,985
I don't see why it would be a problem even if it was blank. They should be able to credit retrospectively. The OP should just give them the number and ask them to credit the points, stating specifically that this was the reason that he had gone through them in the first place.
Jul 16, 2019, 6:59 am
#5
Original Poster
Join Date: Oct 2013
Programs: Marriott Gold, HGC, Spg
Posts: 81
I don't see why it would be a problem even if it was blank. They should be able to credit retrospectively. The OP should just give them the number and ask them to credit the points, stating specifically that this was the reason that he had gone through them in the first place.