Screwed out of Avios by AGODA
I booked a hotel on Agoda, signed up for their PointsMax scheme with my BA number and....no Avios. I sent a claim to BA with the booking receipt, they declined it and said I had to speak to Agoda. I did, and they told me that my membership field was "blank" - an obvious lie, I was looking at the screen myself. So they're not giving my the Avios (which were the only reason I booked through their site). Has anyone else experienced this?
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Originally Posted by watersign
(Post 31305471)
I booked a hotel on Agoda, signed up for their PointsMax scheme with my BA number and....no Avios. I sent a claim to BA with the booking receipt, they declined it and said I had to speak to Agoda. I did, and they told me that my membership field was "blank" - an obvious lie, I was looking at the screen myself. So they're not giving my the Avios (which were the only reason I booked through their site). Has anyone else experienced this?
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FWIW, I've made several bookings with Agoda over the last couple of years (but only ever used them when they were competitive) and never had a problem with the Avios turning up eventually.
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I don't see why it would be a problem even if it was blank. They should be able to credit retrospectively. The OP should just give them the number and ask them to credit the points, stating specifically that this was the reason that he had gone through them in the first place.
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Originally Posted by South London Bon Viveur
(Post 31308677)
I don't see why it would be a problem even if it was blank. They should be able to credit retrospectively. The OP should just give them the number and ask them to credit the points, stating specifically that this was the reason that he had gone through them in the first place.
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