Originally Posted by
South London Bon Viveur
I don't see why it would be a problem even if it was blank. They should be able to credit retrospectively. The OP should just give them the number and ask them to credit the points, stating specifically that this was the reason that he had gone through them in the first place.
Believe me, I tried. Their call desk was just "sorry, nothing we can do". Completely crap service.