In First - Meal given to another passenger

Old May 20, 19, 4:44 pm
  #61  
Original Poster
 
Join Date: Nov 2009
Location: GCM
Posts: 998
By the time I went back and found the CSD myself after requesting him to come it was about 1hour 30 to landing apparently they had packed or disposed of all the CW meals and only had a fish option in first which I could not eat nor the sandwiches. I was not really left any options, except some chocolate but I did not fancy that.

Anyway that was one issue the real problem was the telling the passenger in 3k. I see no advantage in telling him unless the crew wanted to pass the blame and make him feel bad.

JJ





nancypants likes this.
joejet is offline  
Old May 20, 19, 6:00 pm
  #62  
 
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,852
Originally Posted by MarkLHR View Post


BA should go back to the old days of not letting crew anywhere near F until theyve flown for a few years and proven themselves capable of being let loose on premium cabins.
What a terrific Eureka moment. Amazing BA thinks novice CC can and should service F .
nancypants likes this.
HMPS is offline  
Old May 21, 19, 12:45 am
  #63  
 
Join Date: Jun 2010
Location: London
Programs: Mucci Blue, BAEC Gold, Blockbuster Video card
Posts: 1,363
Originally Posted by MarkFlies View Post
I'm not saying it's the crew's fault, I can make mistakes too, I just feel they should have some system or plan or something.
Very magnanimous to admit you're not entirely perfect - chapeau!!

In fact I believe you have made one right here - that of confusing what appears to be a genuine error followed by contrition on the part of the CC member, with not having 'some system or plan or something' as if they just rock up, set doors to automatic and sling a few trays out randomly. most CC work very hard and have a lot to cope with and remember.

Originally Posted by London21 View Post
Doesnt surprise me.

Generally the ability of BA crew is terrible. Mix the usually laziness they display with lack of ability and this is what you get.

in this case its a issue of laziness not to check the order and then the lack of IQ to fix it
Ok so you're just plain rude.

Originally Posted by Can I help you View Post
I hate to hear about these service failures, they do not make good reading and of course they should never happen but I have noticed that one of posters appear out of nowhere on these threads to have a pop at BA, they then disappear back into their holes.
Oh well that the joy on the internet, I guess it makes them happy!
And there you have it......
Pascoe is offline  
Old May 21, 19, 3:29 am
  #64  
FlyerTalk Evangelist
 
Join Date: Jun 2004
Location: LON, ACK, BOS..... (Not necessarily in that order)
Programs: **Mucci Diamond Hairbrush** - compared to that nothing else matters (+BA Silver)
Posts: 13,978
Originally Posted by Tafflyer View Post
Now mistakes can and do happen. BA has some very inexperienced crew, even in F on that route, which means they must expect the incidence of mistakes to be higher and plan for it. I always say that its not the mistakes which count but the way in which they are handled and it does seem that the CSM didnt handle this too well. I find this a bigger failing than the crew member that made the mistake with the meal in the first place. BA must also answer for the failing as an organisation because I also suspect that a lack of catering loaded has probably limited the CSMs ability to offer the OP alternative meals. Surely something could be found on board even if it meant raiding CW and PE catering and the club kitchen.

I mentioned above about my VLML not being loaded. As well as that there was the rice cakes issue in J. My first meal on BA 238, the daytime flight back from BOS consisted mainly of rice cakes. There wasn't much else on the tray just some tiny packets of jam, marmalade, non dairy spread, some vegan crackers and a tangerine.

The crew were embarrassed to be serving it and told me so. They apologised and offered me more items from the bakery basket. They checked the Chefs Chat to see if there was anything else I could eat from any of the leftover meals. It wouldn't have been quite so bad had it not been for the second meal service which was virtually the same. No crackers this time but a bread roll ball that you could have played baseball with. A plate of pineapple replaced the tangerine but three rice cakes still stood out on the tray. Crew encouraged me to complain and this time did manage to find me something else to eat from WT.
Jimmie76 is offline  
Old May 21, 19, 8:23 am
  #65  
 
Join Date: Dec 2009
Location: London
Programs: BA Gold; LH Senator; HHGold; Starwood Platinum
Posts: 1,356
Originally Posted by danielonn View Post
Ask for another flight in F and for reimbursement of the flight as you did not get the meal which is a big part of the flight .
I'd have thought the journey itself in a big seat / bed is quite a big part of the flight.

You might need to adjust your expectations. In general.
JAXBA likes this.
ukgooner is offline  
Old May 21, 19, 8:17 pm
  #66  
 
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,852
Originally Posted by ukgooner View Post


I'd have thought the journey itself in a big seat / bed is quite a big part of the flight.

You might need to adjust your expectations. In general.
I concur re the big seat / lie flat bed. But if you remove such discussions on bacon rolls, LPGS, steaks, scones, what have you this forum well may lose half its page counts !
Andriyko, Stormbel, wrp96 and 2 others like this.
HMPS is offline  
Old May 22, 19, 2:02 am
  #67  
Fontaine d'honneur du Flyertalk
 
Join Date: Jul 2001
Location: Alicante. Spain
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 17,340
So by all accounts a highly selective eater in First takes the far from unreasonable step of pre-ordering his meal. The crew made a genuine mistake and gave it to the wrong person. That alone I find extraordinary in these specific circumstances but it happens. The other passenger (who is probably laughing his socks off reading all this) then eats it without a question or query. Quite extraordinary. the CSD/M then takes too long to appear offers the passenger what he has left which the passenger declines. As I have a husband who cannot eat pasta of any make or description, I can understand that. Personally, as long as I wasnt allergic to anything, Id rather eat something that would not be a first choice than go hungry, but thats just me. I hope that I have understood everything.

What I cannot fathom is quite what posting this here does to ameliorate the situation I am unsure unless it is to make the OP feel better. Equally I have never, since the day 19 years ago that I came to this Forum, known such an abundance of people who seem to have been in F. It is true that I read more, much more about CW and do wonder if there is a sort of shame in admitting g that anyone flies further back down the aircraft.

I hope that the OP can come to turns with what happened as he has already shown that he has a sense of irony and the absurd. What does upset me are nasty and, in my opinion cruel remarks about the staff. I will not dignify the Poster by pointing out that it is easy to make disparaging remarks from the safety of the Internet when in point of fact they wouldnt dare to say them to their individual or collective faces.

What also concerns me is that that we have some of BAs finest posting here to help, explain, and basically give us a crews perspective. Faced with insults like that, I wonder why theyd bother and can only ask them to ignore them and please not leave us.
PUCCI GALORE is offline  
Old May 22, 19, 5:46 am
  #68  
 
Join Date: Apr 2008
Location: north of heathrow
Posts: 968
Originally Posted by PUCCI GALORE View Post



What also concerns me is that that we have some of BAs finest posting here to help, explain, and basically give us a crews perspective. Faced with insults like that, I wonder why theyd bother and can only ask them to ignore them and please not leave us.
I am sure we have all met a few like that over the years, I find them an excellent source of entertainment 😬. Their comments say an awful lot more about themselves rather than about myself and my colleagues 👍
NickB, SK, PUCCI GALORE and 15 others like this.
flygirl68 is offline  
Old May 23, 19, 7:59 am
  #69  
 
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,852
Originally Posted by PUCCI GALORE View Post
SNIPPED

What I cannot fathom is quite what posting this here does to ameliorate the situation I am unsure unless it is to make the OP feel better. Equally
What also concerns me is that that we have some of BAs finest posting here to help, explain, and basically give us a crews perspective. Faced with insults like that, I wonder why theyd bother and can only ask them to ignore them and please not leave us.
The OP is fully justified in expressing his DISSATISFACTION with what happened to him. The importance of these postings is that one hopes some day someone responsible from BA will sit up and take notice.
It is an not competitive practice to "throw" less experienced CC at Premium cabins. and then not pay attention to their opinions but rather dismiss them .
I agree that contributions of posters like CIHY are valuable here.

Originally Posted by flygirl68 View Post
I am sure we have all met a few like that over the years, I find them an excellent source of entertainment 😬. Their comments say an awful lot more about themselves rather than about myself and my colleagues 👍
A big folly on the part of those who think complaints, opinions or suggestions of PAYING CUSTOMERS are to be considered entertainment.
Recall pre Social Media days a Dissatisfied CUSTOMER told eleven others, a neutral said it to no one and a happy one repeated it to only THREE. ! Social Media magnifies the failures.
eefor jfp, eminere and AnaTravel like this.
HMPS is offline  
Old May 23, 19, 8:06 am
  #70  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 99,662
Originally Posted by MarkLHR View Post


BA should go back to the old days of not letting crew anywhere near F until they’ve flown for a few years and proven themselves capable of being let loose on premium cabins.
This is how SQ operates, with only FAs who have proven themselves for several years in coach being permitted to train to work in business class.

IMO the biggest failure here was how long it took for the CSM to discuss the situation with the OP. To me, if a (revenue) FC passenger asks for the CSM/purser (or if there's a significant problem affecting the FC passenger), that staff member should promptly talk with the affected passenger. It's hard to imagine many other parts of the CSM/purser job that should have higher priority or that would be terribly urgent to handle immediately in the middle of a flight.
ESPECIALROB, HMPS and wrp96 like this.

Last edited by MSPeconomist; May 23, 19 at 8:14 am
MSPeconomist is offline  
Old May 23, 19, 8:23 am
  #71  
 
Join Date: Apr 2008
Location: north of heathrow
Posts: 968
Originally Posted by HMPS View Post


A big folly on the part of those who think complaints, opinions or suggestions of PAYING CUSTOMERS are to be considered entertainment.
Recall pre Social Media days a Dissatisfied CUSTOMER told eleven others, a neutral said it to no one and a happy one repeated it to only THREE. ! Social Media magnifies the failures.
I was talking about those who think we are thick.
flygirl68 is offline  
Old May 23, 19, 9:34 am
  #72  
 
Join Date: Jun 2009
Location: UK
Programs: Lemonia. Best Greek ever.
Posts: 2,070
Of course Pucci is correct.
I have seen BA issues when flying. I have seldom seen bad crew issues, (but I have seen them).
That does not provide grounds for generic insults to all members of BA crew!!

Last edited by Ancient Observer; May 23, 19 at 4:01 pm
Ancient Observer is offline  
Old May 23, 19, 1:14 pm
  #73  
Fairmont Contributor Badge
 
Join Date: Oct 2014
Location: UK
Programs: BA (Silver) Asiana (Silver) Hllton (Gold)
Posts: 720
Originally Posted by PUCCI GALORE View Post
Equally I have never, since the day 19 years ago that I came to this Forum, known such an abundance of people who seem to have been in F. It is true that I read more, much more about CW and do wonder if there is a sort of shame in admitting g that anyone flies further back down the aircraft.
This may be due to the fact that the most prolific posters have been around for a while and as you get on a bit you prefer travelling outside of Y.
Those who are newer to the game may well be flying proportionately more in Y but be a bit more shy of wading in on opinionated and non-informational threads.
Since J is 3x the avios of Y and F is 4x I'm unlikely to use my reward points for J if there's an F option. From information on FT it appears that F is not always that great a price hike from J in cash either, but I have no personal experience of booking a cash F. I'm strictly a Tesco's based F flyer.
origin and HMPS like this.
DeathSlam is offline  
Old May 23, 19, 5:30 pm
  #74  
FlyerTalk Evangelist
 
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 17,689
Originally Posted by HMPS View Post
A big folly on the part of those who think complaints, opinions or suggestions of PAYING CUSTOMERS are to be considered entertainment.
I do not think that we were talking of "complaints, opinions or suggestions" of customers (whether paying or not, as I would rather doubt, in passing, that the fact of paying makes one's complaints or criticisms any more enlightened, wise or useful) but of rather distasteful and gratuitous insulting of cabin crew.
NickB is offline  
Old May 24, 19, 12:35 pm
  #75  
 
Join Date: Dec 2017
Posts: 403
Originally Posted by PUCCI GALORE View Post
What does upset me are nasty and, in my opinion cruel remarks about the staff. I will not dignify the Poster by pointing out that it is easy to make disparaging remarks from the safety of the Internet when in point of fact they wouldnt dare to say them to their individual or collective faces.

What also concerns me is that that we have some of BAs finest posting here to help, explain, and basically give us a crews perspective. Faced with insults like that, I wonder why theyd bother and can only ask them to ignore them and please not leave us.
Generalising about all staff is wrong. Same with generalising about all customers. Many have perfectly valid criticisms of BA and express those constructively. Some are angry, frustrated and use the forum to let off steam. Being rude about all staff doesn't impress FT most readers, I'd bet. I have learnt a lot from CC contributors, frequent (and infrequent) flyers on this forum. I thank every one - whether they agree or disagree with me - as different views aid perspective. I think I have a better understanding of the challenges and frustrations of CC from joining FT too. Cheers to you all.
AnaTravel is offline  

Thread Tools
Search this Thread