Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > British Airways | Executive Club
Reload this Page >

Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]

Register
Community
Wiki Posts
Today's Posts
Search
Old Jan 5, 2019, 2:20 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
Print Wikipost

Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]

Thread Tools
 
Search this Thread
 
Old Jul 28, 2019, 9:32 am
  #166  
 
Join Date: May 2008
Location: Berkshire
Programs: BA Lifetime Gold, GGL/CCR, Hilton Diamond, Accor Plat, Pucci Fan Club
Posts: 1,779
Anyone else having an issue in MMB viewing future or past flights? It was working fine until two weeks ago and now I just get:-
We can't find any bookings for this account.

I have plenty of forward and past bookings.

entering booking ref works. The app on my iPhone is also showing the flights correctly. Just the website is not.

oxtailsoup is offline  
Reply
Old Jul 28, 2019, 10:21 am
  #167  
 
Join Date: Jan 2015
Location: UK
Programs: BA Nada, HH Diamond, IHG Spire AMB, Marriott Plat, Accor Gold
Posts: 510
No Avios transactions showing under statement, website generates an error. App works fine.
strickers is offline  
Reply
Old Jul 28, 2019, 12:42 pm
  #168  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,034
Originally Posted by oxtailsoup
Anyone else having an issue in MMB viewing future or past flights? It was working fine until two weeks ago and now I just get:-
We can't find any bookings for this account.

I have plenty of forward and past bookings.

entering booking ref works. The app on my iPhone is also showing the flights correctly. Just the website is not.

This is an ongoing issue that’s been reported quite a number of times over that last few months. Seemingly randomly, the online system decides you don’t have any bookings. Opinions differ as to whether this is a back-end problem, or something to do with the online browser-based interface.

It’s been suggested that it’s cookie-related, that it can happen if you switch accounts on the same PC, that if you log in again in Private mode your bookings magically appear, that if you clear your cookies it works ....

Whatever, it’s a pretty persistent and common fault that hasn’t been fixed, and a right PITA.
oxtailsoup likes this.
Oxon Flyer is offline  
Reply
Old Jul 31, 2019, 1:01 pm
  #169  
 
Join Date: Jul 2019
Programs: British Airways
Posts: 58
booking online seems to be in issue:

Either I get this message:
"Sorry, something went wrong. Somebody must have purchased those flights while you were completing your booking and they are unfortunately now sold out. Please choose alternative flights or contact us.." when using paypal

when I use a credit card it's being declined because it is not a business but a private card.

Both explanation don't make any sense.
Any idea what is wrong or what kind of glitch that is.
fliegwech is offline  
Reply
Old Aug 2, 2019, 2:38 am
  #170  
 
Join Date: Jun 2012
Location: AUS, GVA, and in between
Programs: AA EXP
Posts: 178
Bad interaction of TSA known traveler number and baggage allowance?
I recently entered a TSA known traveler number into ba.com, on a reservation booked through American (GVA-LHR-AUS). When I tried to check in today, ba.com said my baggage allowance was zero (though my fare is not basic economy, and MMB shows both flights as S fare code). Completing the check-in gives me boarding passes with Group 1 and "Emerald" on them, as I expect, as well as TSA PRECHECK on the LHR-AUS. I'd just like to check that saying I have no baggage allowance is a website glitch and not an actual problem with the reservation that I should try to resolve before getting to the airport.

[Follow up: no issues at airport checking in a bag for free, so definitely a website glitch. Source unknown.]
Last edited by superweak; Aug 2, 2019 at 11:02 pm
superweak is offline  
Reply
Old Aug 17, 2019, 7:00 pm
  #171  
 
Join Date: Aug 2016
Location: SF Bay Area
Posts: 665
Searching for award flight:
  • There was a problem with your request, please try again later.
Travelchurner is offline  
Reply
Old Aug 22, 2019, 6:02 am
  #172  
 
Join Date: Oct 2008
Programs: BA Avios
Posts: 484
Exclamation Is anyone having trouble...
logging in to BA with Firefox? I can login with internet explorer but NOT Firefox...glitch???
Last edited by ddschur; Aug 22, 2019 at 6:05 am Reason: forget attachment
ddschur is offline  
Reply
Old Aug 22, 2019, 6:07 am
  #173  
 
Join Date: Oct 2008
Programs: BA Avios
Posts: 484
Exclamation Is anyone having trouble with....Firefox? Below is response from BA.COM
thought I would delete data
Last edited by ddschur; Aug 22, 2019 at 6:48 am Reason: too much info
ddschur is offline  
Reply
Old Aug 22, 2019, 6:08 am
  #174  
 
Join Date: May 2012
Location: Ipswich
Posts: 7,543
Working fine here.
windowontheAside is offline  
Reply
Old Aug 22, 2019, 6:08 am
  #175  
 
Join Date: Apr 2016
Location: Yorkshire
Programs: BAEC
Posts: 355
I can log on with firefox ok, just tried now.
LBA_flyer is offline  
Reply
Old Aug 22, 2019, 6:11 am
  #176  
 
Join Date: Jun 2009
Location: UK
Programs: Lemonia. Best Greek ever.
Posts: 2,274
Just logged in on FF with Win 7.
Ancient Observer is offline  
Reply
Old Aug 22, 2019, 6:16 am
  #177  
 
Join Date: Jul 2008
Location: London
Programs: BA Gold, A3 *Gold
Posts: 887
I'm getting that error on chrome....

Edit: also getting it on Edge...

Edit2: firefox gets the same error as well. I give up.
Last edited by RobDBA; Aug 22, 2019 at 6:21 am
RobDBA is offline  
Reply
Old Aug 22, 2019, 6:19 am
  #178  
 
Join Date: Oct 2008
Programs: BA Avios
Posts: 484
I cleared cache and history and problem remains...oh well???
ddschur is offline  
Reply
Old Aug 22, 2019, 6:28 am
  #179  
 
Join Date: Oct 2017
Programs: BA Bronze, Marriott LTP
Posts: 125
I think its a website glitch. I can login but cannot manage any of my bookings.

This page is not available.

Sorry we can't show you this page at the moment.

Please try the following actions:
  • Restart your browser and try again
  • Try using a different browser
anyuser is offline  
Reply
Old Aug 22, 2019, 6:30 am
  #180  
 
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, Bonvoy LTG
Posts: 4,847
Yes I'm getting the error on Firefox, my partner on Firefox and IE. But working fine on IE for me.
lokijuh is offline  
Reply



Advanced Search
Reply Closed Thread Share
Forum Jump

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.