Jan 5, 2019, 2:20 am
Last edit by: Prospero
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
May 7, 2019, 1:29 pm
#136
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,997
Have a question about using BA.com with ITA Powertools/BookWithMatrix. Not sure if this is the right thread. I'm able to transfer a standard itinerary from ITA to BA in a typical fare class, but if I use ITA to create a fare with a first class fare on the outbound (in J/A) and a business class fare (in I) on the return, even if it prices out in ITA, BA.com throws me an error. Is there a way to book mixed class fares on BA?
May 10, 2019, 11:26 am
#137
Join Date: Oct 2014
Location: London
Programs: BA Silver
Posts: 328
Has anyone had any trouble booking JAL domestic flights with Avios via the BA website recently?
Yesterday and today, I've tried booking 3 different routes/dates. It gets past the payment screen (taxes were around £2-4, so it's not the £0 payment error), then this appears:
Edited to add: It doesn't work via the app either.
Yesterday and today, I've tried booking 3 different routes/dates. It gets past the payment screen (taxes were around £2-4, so it's not the £0 payment error), then this appears:
Edited to add: It doesn't work via the app either.
Last edited by musehead; May 10, 2019 at 12:21 pm
May 13, 2019, 5:55 am
#138
Join Date: Oct 2014
Location: London
Programs: BA Silver
Posts: 328
Regarding the above, it's still not working for me after 4 days attempting to book.
BA call centre won't waive the phone booking fee because they say they've not been notified of a problem, and apparently they can't anyway because it's a partner airline.
It's not just an issue with my account, my girlfriend's is also affected.
I've managed to make an international JAL redemption (HKG - HND) without issue so it seems to be only domestic flights affected.
Is there anything I can do?
BA call centre won't waive the phone booking fee because they say they've not been notified of a problem, and apparently they can't anyway because it's a partner airline.
It's not just an issue with my account, my girlfriend's is also affected.
I've managed to make an international JAL redemption (HKG - HND) without issue so it seems to be only domestic flights affected.
Is there anything I can do?
May 13, 2019, 6:15 am
#139
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,997
Regarding the above, it's still not working for me after 4 days attempting to book.
BA call centre won't waive the phone booking fee because they say they've not been notified of a problem, and apparently they can't anyway because it's a partner airline.
It's not just an issue with my account, my girlfriend's is also affected.
I've managed to make an international JAL redemption (HKG - HND) without issue so it seems to be only domestic flights affected.
Is there anything I can do?
BA call centre won't waive the phone booking fee because they say they've not been notified of a problem, and apparently they can't anyway because it's a partner airline.
It's not just an issue with my account, my girlfriend's is also affected.
I've managed to make an international JAL redemption (HKG - HND) without issue so it seems to be only domestic flights affected.
Is there anything I can do?
May 13, 2019, 6:36 am
#141
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,997
Japan domestic awards not available to book?
May 13, 2019, 7:13 am
#142
Join Date: Oct 2014
Location: London
Programs: BA Silver
Posts: 328
Interesting, thanks.
Certainly in the past I've not been able to book them in advance of ~2 months. However, availability for domestic awards is showing as far out as 29/04/2020 right now.
Annoying if they're not bookable despite being visible as I was hoping to get some redemptions in before the Avios price increases at the end of this month!
Certainly in the past I've not been able to book them in advance of ~2 months. However, availability for domestic awards is showing as far out as 29/04/2020 right now.
Annoying if they're not bookable despite being visible as I was hoping to get some redemptions in before the Avios price increases at the end of this month!
May 14, 2019, 5:38 am
#143
Join Date: Jun 2008
Location: London
Programs: AAdvantage, and BAEC in name only
Posts: 803
The webform for email queries seems to have a glitch. The first box to fill in is address, which is odd in itself, but it will not accept the content in any format I've tried.
I only wanted to ask when/if my card will get sent out - three months waiting currntly.
I only wanted to ask when/if my card will get sent out - three months waiting currntly.
May 16, 2019, 3:51 pm
#145
Join Date: Nov 2011
Location: Edinburgh
Programs: BAEC
Posts: 547
I'm trying to upgrade a flight with avios which seems to fine until I get past the payment section where I get the same error page on every device or card I try. Unfortunately there isn't a PayPal option available on the app or site when upgrading so I can't get round it with that.
May 25, 2019, 1:00 am
#146
Join Date: Jan 2016
Posts: 14
Regarding the above, it's still not working for me after 4 days attempting to book.
BA call centre won't waive the phone booking fee because they say they've not been notified of a problem, and apparently they can't anyway because it's a partner airline.
It's not just an issue with my account, my girlfriend's is also affected.
I've managed to make an international JAL redemption (HKG - HND) without issue so it seems to be only domestic flights affected.
Is there anything I can do?
BA call centre won't waive the phone booking fee because they say they've not been notified of a problem, and apparently they can't anyway because it's a partner airline.
It's not just an issue with my account, my girlfriend's is also affected.
I've managed to make an international JAL redemption (HKG - HND) without issue so it seems to be only domestic flights affected.
Is there anything I can do?
Having exactly the same problem whenever I try to book a JAL domestic redemption. I'm based in Japan, so when this happened a couple of weeks ago for a HND-ITM redemption, I gave BA's Japan office a call and they booked it for me without charging the usual telephone booking fee. The agent said that the error was because the flight I had originally wanted had no availability and I was seeing "ghost availability" on the website; this wasn't a problem, as I was able to book a flight an hour or so later. However, I think the reason I was given probably isn't true, as I've subsequently tried to make several more redemptions on the BA site, and am getting an error every single time. I'm hoping to get a batch of bookings made before the Avios increase for domestic redemptions next week, so it looks like I'll be making another call to the BA Japan office when it reopens on Tuesday...
May 27, 2019, 5:13 am
#147
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,532
MMB still causing issues (IE, Chrome, BA Holidays booking). Unable to click on specific flights in a multi flight itinerary or on "car rental", the page jumps back to the top.
Jun 3, 2019, 9:34 am
#149
Join Date: Sep 2006
Programs: BA, LH, AF, TK
Posts: 213
Looking to book LHR-VIE one way on 9th June. The BA website shows the last flight of the day (BA706) as being just 54/185 GBP (Y/J) . Booking fails at the payment stage ("Sorry, something went wrong...") Tried a couple of times today and the fare is still there at the time of posting. GF and various OTAs are showing that flight to be much more expensive though, so I assume it is just a glitch but would welcome any insight.
Jun 3, 2019, 11:23 am
#150
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,588
Code:
AD09JUNLHRVIE/ABA
** AMADEUS AVAILABILITY - AD ** VIE VIENNA.AT 6 SU 09JUN 0000
///
5 BA 706 J9 C9 D9 Y9 B9 H9 K5 /LHR 3 VIE 1915 2230 E0/320 2:15
ML Q4 S9 G9
Hopefully BA.com catches up with true availability quickly.